Mia Elizabeth
Jun 2026
the head of director will be losing her job 😁 for her to allow for malnourishment and negligence in the facility is not okay. Her name will get reported to the state.
1 / 5Quick Facts
- Total units
- 126
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 126
- Inspections
- View history (59 citations)
- Care depth
- RNs, LPNs, PAs, and nurse practitioners on staff
- Room options
- Private and semi-private room configurations available
- End-of-life care
- Offers respite, palliative, and hospice services
- Location detail
- Located along Alameda Avenue near Interstate 10
CMS Care Compare
What Families Think
Reviews for Las Ventanas de Socorro are sharply mixed: some families describe attentive, compassionate care that has become a true home for their loved one, while others report serious concerns about management responsiveness, wait times, and even allegations of neglect. The facility offers a full range of skilled nursing, rehab, and end-of-life care services, but reviewer experiences with staff and administration vary widely.
The Good
- Family describes it as father's true home
- Praised for attentive, compassionate staff care
- On-site PT, OT, and speech therapy
- Around-the-clock RN, LPN, and provider coverage
- Offers respite, palliative, and hospice care
The Bad
- Multiple reports of poor communication with management
- One report of long wait times for care
- One serious allegation of neglect and malnourishment
- Difficulty reaching administrators or directors, per reviewer
AI-generated from reviews and community data.
Las Ventanas De Socorro is a senior living community in Socorro, Texas offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Emergency Call System and Private Bathroom. Families rate it 3.6 out of 5 across 104 reviews.
About Las Ventanas De Socorro
Las Ventanas de Socorro is a skilled nursing facility offering short-term rehabilitation, long-term care, and therapeutic services in Socorro, Texas, located in the Lower Valley area of the El Paso metropolitan region along Alameda Avenue with convenient access to Interstate 10.
The community provides on-site physical, occupational, and speech therapy delivered by an experienced in-house therapy team designed to help residents regain strength, mobility, and independence. In addition to rehabilitative care, Las Ventanas de Socorro offers respite, palliative, and hospice care, with room options available in both private and semi-private configurations.
Medical support is provided around the clock by a team including RNs, LPNs, caregivers, a medical director, physician assistants, and nurse practitioners. The facility works with each patient, their family, and healthcare providers to create individualized care and treatment plans tailored to specific needs.
The community emphasizes engaging therapeutic activities that keep residents active and connected, fostering a sense of community through the efforts of dedicated and compassionate staff committed to providing care with dignity and support.
Types of Care at Las Ventanas De Socorro
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Las Ventanas De Socorro
3.6overall · 104 ratings combined
3.6★ on Google (104)
Velma
Jun 2026
Avoid this place – terrible wait times and poor care.I am extremely disappointed with how this business treats its patients. They do not take good care of the people coming to them for help. I had to wait for hours just to be seen, showing a complete lack of respect for patients' time and well-being. The lack of proper attention and care is unacceptable. I do not recommend coming here if you want quality care and professional service.
K Hernandez
Jun 2026
It is extremely difficult to reach anyone in a position of authority at this facility. Despite being told that Amanda is the person in charge, I have been unable to speak with her or any director, administrator, or patient liaison. The phone number provided for administration is rarely, if ever, answered, and staff are unable to provide clear information or direct calls appropriately. In the times I have visited my relative at this facility, I have personally witnessed Amanda speaking to employees in a disrespectful and unprofessional manner. I have also made several attempts to address my concerns directly with her, but she is consistently unavailable and cannot be found in her office. Communication appears to be a significant issue, as calls often go unanswered and concerns cannot be addressed with management. Given these ongoing difficulties, I believe the facility’s operations and oversight should be reviewed. It may be worthwhile for Adult Protective Services to look into these concerns. Because my attempts to resolve these matters directly with facility management have been unsuccessful, I will also be forwarding this report about Amanda to the corporate office for further review and investigation.
fakru Ramirez
Feb 2026
Muy buen lugar.
Lisbeth Salmeron
Feb 2026
This facility is wonderful they take care of my grandmother really good it’s a beautiful place everyoneI has great customer service I recommend this facility to anyone that is looking for a place for their loved ones to be taken care of
Government Inspection History
9 inspection visits in the last three years, 59 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 15, 2026Health Complaint1 citation
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 16, 2026
Feb 18, 2026Fire Safety StandardHealth Standard16 citations
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 19, 2026
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 19, 2026
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 19, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026
Keep all essential equipment working safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2026
Dec 4, 2025Health Complaint7 citations
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 6, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 6, 2025
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 6, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 6, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 6, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 6, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 6, 2025
May 19, 2025Health Complaint3 citations
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 6, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 6, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 6, 2025
Feb 24, 2025Health Complaint3 citations
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 3, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 3, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 3, 2025
Dec 4, 2024Fire Safety StandardHealth Standard12 citations
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 1, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 1, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 1, 2025
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 1, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2024
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 1, 2025
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 1, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2024
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2025
Feb 23, 2024Health Complaint2 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Feb 24, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 24, 2024
Jan 24, 2024Health Complaint3 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 16, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 16, 2024
Hire a qualified full-time social worker in a facility with more than 120 beds.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 16, 2024
Oct 22, 2023Fire Safety StandardHealth ComplaintHealth Standard12 citations
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 25, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2023
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 20, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 20, 2023
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Las Ventanas De Socorro offer?
Las Ventanas De Socorro offers Skilled Nursing / Long Term Care.
Where is Las Ventanas De Socorro located?
Las Ventanas De Socorro is located at 10064 Alameda Avenue in Socorro, Texas.
What do families say about Las Ventanas De Socorro?
Reviews for Las Ventanas de Socorro are sharply mixed: some families describe attentive, compassionate care that has become a true home for their loved one, while others report serious concerns about management responsiveness, wait times, and even allegations of neglect. The facility offers a full range of skilled nursing, rehab, and end-of-life care services, but reviewer experiences with staff and administration vary widely.
How did Las Ventanas De Socorro do on recent health and safety inspections?
Las Ventanas De Socorro had 9 government inspection visits in the last three years, with 59 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Las Ventanas De Socorro?
Submit the Request Information form on this page to connect with Las Ventanas De Socorro and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Las Ventanas De Socorro? Claim this listing to update photos, pricing, and details. It's free.
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Prefer to stay home?
Home care agencies serving Socorro bring help to the house: daily living, companionship, and respite for family caregivers.
