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Western Carolina

900 N Carolina Dr

3.8(22 ratings)· El Paso average: 4.3

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Western Carolina, photo 1

Quick Facts

Housing type
Apartment-style independent living complex
Unit mix
One-bedroom for singles, two-bedroom for couples

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Western Carolina is an independent living apartment community for seniors in El Paso, with a 3.8 out of 5 rating from 22 Google reviews. Feedback is mixed: some residents describe it as a quiet, friendly place, while others report serious concerns about billing practices, deposit refunds, and apartment cleanliness at move-in.

What reviewers praise

  • Quiet, friendly atmosphere noted by reviewers
  • Secluded senior-focused community setting
  • Offers both one- and two-bedroom apartments

What reviewers flag

  • Multiple reports of disputed deposit refunds and billing
  • Complaints about apartments not being clean or painted at move-in
  • One report of slow response to maintenance requests

AI-generated from reviews and community data.

Western Carolina is a senior living community in El Paso, Texas offering Independent Living. Amenities include Housekeeping, Washer & Dryer and 24-Hour Staff. Families rate it 3.8 out of 5 across 22 reviews.

About Western Carolina

Western Carolina is an independent living community in El Paso, Texas, serving seniors 65 and older. The community offers one-bedroom and two-bedroom apartments, with 24-hour staff, housekeeping services, and washer and dryer access in units.

Reviewers offer mixed experiences. Several report serious concerns about management responsiveness, apartment conditions at move-in, and billing practices. One reviewer noted that maintenance requests take time to address given the size of the complex. Another wrote that apartments were provided in poor condition with dirty carpeting and unmet maintenance claims.

Types of Care at Western Carolina

Independent Living

Amenities

Room Amenities

  • Washer & Dryer

Community Amenities

  • 24-Hour Staff
  • Housekeeping

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Reviews of Western Carolina

3.8overall · 22 ratings combined

3.8★ on Google (22)

Ruth Haro

Apr 2025

via Google ↗

They have a very bad customer service and administration this company (low income )likes to take money from elderly people, (older the 65) they don’t care about them and, when they rent the apartment the apartment is dirty but when you leave ,this company will charge you for paint and cleaning ,even though they didn’t give the apartment clean nether painted and on top of this ,the (manager)administration stole money from the poor people. Like my father (a 91 year old) he had to pay twice the rent because one of the managers lost the money order:/ also initially they ask for a deposit of $300.00 and at the end they return only the half ,because the rest is to clean the apartment and painting…,, so this people are making money and taking advantage of elderly people , be careful and please don’t rent , don’t make the same mistakes we did when my father was alive:(

Rogelio Gomez

Apr 2025

via Google ↗

It is really sad how people "manager" stolen a monthly payment from low income people. That was the case of my 91years old father in law. The apartment given was under a miserable condition, duty and bedrooms carpet under poor condition. Claims were stated several times and never ever were attended. Managers needs to be more conscious about how they can provide a dignity place to people that are leaving their last times. It is really not fair, and to finalize, 1/2 of the initial deposit was retained, to cover "things" that not belong to the customer. This is an alert to those who are looking places like this to live.

Sylvia Jean Pedregon

May 2024

via Google ↗

Nice place. Quiet. Friendly staff. 👍😊

L. B. McKay Art

Jan 2020

via Google ↗

This is an aparment complex for senior citizens above 65 year in age. The apartment complex offers one bedroom apartment for one person only and a few two bedroom apartment for two elderly people. It takes a little time for the manager to attend to the needs of the people maitenance request, since the complex is quite big.

Freddy ILinux

Nov 2016

via Google ↗

Very secluded and a senior community.

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Frequently Asked Questions

What types of care does Western Carolina offer?

Western Carolina offers Independent Living.

Where is Western Carolina located?

Western Carolina is located at 900 N Carolina Dr in El Paso, Texas.

What do families say about Western Carolina?

Western Carolina carries a 3.8 out of 5 rating from 22 Google reviews. Feedback is mixed: some residents describe it as a quiet, friendly place, while others report serious concerns about billing practices, deposit refunds, and apartment cleanliness at move-in. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Western Carolina?

Submit the Request Information form on this page, or contact Western Carolina directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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