1 / 5CMS Care Compare
Reviews of Oasis Nursing and Rehabilitation Center are sharply divided: one family described an excellent 10-day stay with attentive, professional staff, while several others reported serious concerns about slow response to call lights, unattended patients, and unprofessional conduct from specific staff members. Multiple reviewers also raised concerns about communication during care-plan reviews and, in one case, the death of a family member while in the facility's care.
AI-generated from reviews and community data.
Oasis Nursing and Rehabilitation Center is a senior living community in El Paso, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.2 out of 5 across 152 reviews.
Oasis Nursing & Rehabilitation Center is a skilled nursing facility in El Paso, Texas, providing comprehensive skilled care with a focus on personalized, patient-centered support. The facility emphasizes creating a home-like environment where individual needs guide each resident's care plan.
The center offers specialized rehabilitation programs including orthopedic rehabilitation for patients recovering from joint replacements, fractures, and post-fall injuries, as well as neurological rehabilitation for residents with conditions such as stroke and Parkinson's disease. The interdisciplinary team addresses pain management, mobility restoration, strength and balance training, and cognitive support. The facility also provides specialized wound care services tailored to each resident's healing needs.
Cleanliness and safety are core operational priorities, with a White Glove Program that includes rigorous staff training and twice-yearly external surveys to maintain standards. The facility recognizes the importance of nutrition and quality of life, offering menus featuring regional favorites made with high-quality ingredients designed as both nutritious sustenance and enjoyable social activities.
The clinical team at Oasis provides highly trained, compassionate support focused on helping residents achieve functional independence and safe transitions back to home or prior living situations. Each care plan is individualized to address the unique clinical and personal needs of the resident.
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me Choose4.2overall · 152 ratings combined
4.2★ on Google (152)
Donna Soto
Jun 2026
My mother was in this this nursing home for 10 months. I fully recommend this establishment for your loved ones. All the staff here are very empathetic, friendly and extremely helpful. My family and I are EXTREMELY GRATEFUL to EVERYONE here...they all made our experience easier and made us feel very welcomed. May God bless each and everyone of them... they're all ANGELS.
Norma Arreguin
Jun 2026
Very disappointed in the lack of care and treatment my mother received. While the employees there where very nice and food was good but they would leave my mom on the toilet unattended, staff was overheard gossiping about other resident there. Once we had meeting with team to review care plan they lied numerous times about the care. It looks great while you’re there under 10 minutes. If you have loved ones there please stay there longer and visit so you can see the lack of care.
David Solem
May 2026
It is disappointing to see the negative reviews of Oasis. The staff here is dedicated to providing the best care possible with positive results. You can see this on the Oasis Facebook page with our Success Stories in therapy. My door is always open to anyone if they have issues or concerns about the care here or the condition of the facility. Recent pictures have shown where a cosmetic repair needs attention, it is not a structural problem.<br>Nursing homes are highly regulated by CMS and the State, you can see how we rank on the CMS Nursing Home Compare site.<br>I would invite anyone to stop by and tour Oasis to see it first hand.<br><br>Oasis Nursing is truly an “Oasis” for skilled nursing, therapy services or long-term care in El Paso. Great staff and the food is fantastic. The building has renovation project in process, and they cannot wait to show it off!
Breonna Ponce
Apr 2026
DO NOT BRING YOUR LOVED ONES HERE.<br><br>This facility appears to prioritize money over quality care. I had a family member there for only a few days before transferring them out as soon as possible.<br><br>To begin with, the morning receptionist Mariana was rarely at her desk and was consistently rude on the phone—when she answered at all. On multiple occasions, I was either hung up on or placed on hold without any greeting. I also had to wait outside in the cold for over 15 minutes until someone from the kitchen finally opened the door.<br><br>There is also an afternoon nurse named Lourdes who was disrespectful toward both families and residents. I observed her frequently on her phone at the nurses’ station while call lights were going unanswered.<br><br>Additionally, I witnessed HR speaking to employees in a very condescending and unprofessional manner in the hallway, which further reflects a lack of respect and professionalism expected in a leadership role. Such interactions can create an uncomfortable and discouraging environment for staff. I also observed that her appearance and attire did not align with the standards typically expected in a professional healthcare setting, raising further concerns about her judgment and suitability for advancement into an administrative position. These issues, when considered together, suggest a pattern of behavior that may undermine both team cohesion and the overall integrity of the workplace.<br><br>That said, I do want to acknowledge that some of the afternoon staff were excellent. They appeared to work well together and demonstrated a strong sense of teamwork, which I appreciated.<br><br>I also question the accuracy of the five-star reviews, as my experience was completely inconsistent with them. When concerns are raised, you are directed to customer service, but the issues do not appear to be addressed.<br><br>I also noticed visible structural issues in the building that raised serious concerns about safety and maintenance.<br><br>Given the seriousness of these concerns and the lack of meaningful response, I am considering bringing this matter to local news stations to raise awareness and ensure accountability.<br><br>Overall, this was a very disappointing experience, and I would not recommend this facility to anyone seeking quality care for a loved one.
Breonna Ponce
Apr 2026
DO NOT BRING YOUR LOVED ONES HERE. This facility appears to prioritize money over quality care. I had a family member there for only a few days before transferring them out as soon as possible. To begin with, the morning receptionist Mariana was rarely at her desk and was consistently rude on the phone—when she answered at all. On multiple occasions, I was either hung up on or placed on hold without any greeting. I also had to wait outside in the cold for over 15 minutes until someone from the kitchen finally opened the door. There is also an afternoon nurse named Lourdes who was disrespectful toward both families and residents. I observed her frequently on her phone at the nurses’ station while call lights were going unanswered. Additionally, I witnessed HR speaking to employees in a very condescending and unprofessional manner in the hallway, which further reflects a lack of respect and professionalism expected in a leadership role. Such interactions can create an uncomfortable and discouraging environment for staff. I also observed that her appearance and attire did not align with the standards typically expected in a professional healthcare setting, raising further concerns about her judgment and suitability for advancement into an administrative position. These issues, when considered together, suggest a pattern of behavior that may undermine both team cohesion and the overall integrity of the workplace. That said, I do want to acknowledge that some of the afternoon staff were excellent. They appeared to work well together and demonstrated a strong sense of teamwork, which I appreciated. I also question the accuracy of the five-star reviews, as my experience was completely inconsistent with them. When concerns are raised, you are directed to customer service, but the issues do not appear to be addressed. I also noticed visible structural issues in the building that raised serious concerns about safety and maintenance. Given the seriousness of these concerns and the lack of meaningful response, I am considering bringing this matter to local news stations to raise awareness and ensure accountability. Overall, this was a very disappointing experience, and I would not recommend this facility to anyone seeking quality care for a loved one.
5 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2025
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2025
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2025
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2025
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2025
Implement emergency and standby power systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected May 31, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 4, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 4, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 14, 2024
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity B of L: potential for minimal harm, patternCorrected Feb 10, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 28, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 28, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 28, 2023
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 7, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 7, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 7, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 7, 2023
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 7, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 7, 2023
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 7, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2023
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 7, 2023
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 7, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 24, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Oasis Nursing and Rehabilitation Center offers Skilled Nursing / Long Term Care.
Oasis Nursing and Rehabilitation Center is located at 9001 N Loop in El Paso, Texas.
Reviews of Oasis Nursing and Rehabilitation Center are sharply divided: one family described an excellent 10-day stay with attentive, professional staff, while several others reported serious concerns about slow response to call lights, unattended patients, and unprofessional conduct from specific staff members. Multiple reviewers also raised concerns about communication during care-plan reviews and, in one case, the death of a family member while in the facility's care.
Oasis Nursing and Rehabilitation Center had 5 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Oasis Nursing and Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Oasis Nursing and Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of El Paso.
El Paso, Texas0 mi
4.4(102)
Assisted LivingIndependent LivingMemory Care
El Paso, Texas2.6 mi
3.8(22)
Independent Living
El Paso, Texas3.3 mi
4(3)
Assisted Living
El Paso, Texas3.3 mi
3(14)
Assisted Living
El Paso, Texas4.3 mi
4.7(371)
Skilled Nursing / Long Term Care
El Paso, Texas4.3 mi
4.3(155)
Skilled Nursing / Long Term Care
Home care agencies serving El Paso bring help to the house: daily living, companionship, and respite for family caregivers.
