9001 N Loop
4.2(152 ratings)
1 / 5Reviews of Oasis Nursing and Rehabilitation Center are sharply divided: one family described an excellent 10-day stay with attentive, professional staff, while several others reported serious concerns about slow response to call lights, unattended patients, and unprofessional conduct from specific staff members. Multiple reviewers also raised concerns about communication during care-plan reviews and, in one case, the death of a family member while in the facility's care.
AI-generated from reviews and community data.
Oasis Nursing & Rehabilitation Center is a skilled nursing facility in El Paso, Texas, providing comprehensive skilled care with a focus on personalized, patient-centered support. The facility emphasizes creating a home-like environment where individual needs guide each resident's care plan.
The center offers specialized rehabilitation programs including orthopedic rehabilitation for patients recovering from joint replacements, fractures, and post-fall injuries, as well as neurological rehabilitation for residents with conditions such as stroke and Parkinson's disease. The interdisciplinary team addresses pain management, mobility restoration, strength and balance training, and cognitive support. The facility also provides specialized wound care services tailored to each resident's healing needs.
Cleanliness and safety are core operational priorities, with a White Glove Program that includes rigorous staff training and twice-yearly external surveys to maintain standards. The facility recognizes the importance of nutrition and quality of life, offering menus featuring regional favorites made with high-quality ingredients designed as both nutritious sustenance and enjoyable social activities.
The clinical team at Oasis provides highly trained, compassionate support focused on helping residents achieve functional independence and safe transitions back to home or prior living situations. Each care plan is individualized to address the unique clinical and personal needs of the resident.
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Help Me Choose4.2overall · 152 ratings combined
4.2★ on Google (152)
Donna Soto
Jun 2026
My mother was in this this nursing home for 10 months. I fully recommend this establishment for your loved ones. All the staff here are very empathetic, friendly and extremely helpful. My family and I are EXTREMELY GRATEFUL to EVERYONE here...they all made our experience easier and made us feel very welcomed. May God bless each and everyone of them... they're all ANGELS.
Norma Arreguin
Jun 2026
Very disappointed in the lack of care and treatment my mother received. While the employees there where very nice and food was good but they would leave my mom on the toilet unattended, staff was overheard gossiping about other resident there. Once we had meeting with team to review care plan they lied numerous times about the care. It looks great while you’re there under 10 minutes. If you have loved ones there please stay there longer and visit so you can see the lack of care.
David Solem
May 2026
It is disappointing to see the negative reviews of Oasis. The staff here is dedicated to providing the best care possible with positive results. You can see this on the Oasis Facebook page with our Success Stories in therapy. My door is always open to anyone if they have issues or concerns about the care here or the condition of the facility. Recent pictures have shown where a cosmetic repair needs attention, it is not a structural problem.<br>Nursing homes are highly regulated by CMS and the State, you can see how we rank on the CMS Nursing Home Compare site.<br>I would invite anyone to stop by and tour Oasis to see it first hand.<br><br>Oasis Nursing is truly an “Oasis” for skilled nursing, therapy services or long-term care in El Paso. Great staff and the food is fantastic. The building has renovation project in process, and they cannot wait to show it off!
Breonna Ponce
Apr 2026
DO NOT BRING YOUR LOVED ONES HERE.<br><br>This facility appears to prioritize money over quality care. I had a family member there for only a few days before transferring them out as soon as possible.<br><br>To begin with, the morning receptionist Mariana was rarely at her desk and was consistently rude on the phone—when she answered at all. On multiple occasions, I was either hung up on or placed on hold without any greeting. I also had to wait outside in the cold for over 15 minutes until someone from the kitchen finally opened the door.<br><br>There is also an afternoon nurse named Lourdes who was disrespectful toward both families and residents. I observed her frequently on her phone at the nurses’ station while call lights were going unanswered.<br><br>Additionally, I witnessed HR speaking to employees in a very condescending and unprofessional manner in the hallway, which further reflects a lack of respect and professionalism expected in a leadership role. Such interactions can create an uncomfortable and discouraging environment for staff. I also observed that her appearance and attire did not align with the standards typically expected in a professional healthcare setting, raising further concerns about her judgment and suitability for advancement into an administrative position. These issues, when considered together, suggest a pattern of behavior that may undermine both team cohesion and the overall integrity of the workplace.<br><br>That said, I do want to acknowledge that some of the afternoon staff were excellent. They appeared to work well together and demonstrated a strong sense of teamwork, which I appreciated.<br><br>I also question the accuracy of the five-star reviews, as my experience was completely inconsistent with them. When concerns are raised, you are directed to customer service, but the issues do not appear to be addressed.<br><br>I also noticed visible structural issues in the building that raised serious concerns about safety and maintenance.<br><br>Given the seriousness of these concerns and the lack of meaningful response, I am considering bringing this matter to local news stations to raise awareness and ensure accountability.<br><br>Overall, this was a very disappointing experience, and I would not recommend this facility to anyone seeking quality care for a loved one.
Breonna Ponce
Apr 2026
DO NOT BRING YOUR LOVED ONES HERE. This facility appears to prioritize money over quality care. I had a family member there for only a few days before transferring them out as soon as possible. To begin with, the morning receptionist Mariana was rarely at her desk and was consistently rude on the phone—when she answered at all. On multiple occasions, I was either hung up on or placed on hold without any greeting. I also had to wait outside in the cold for over 15 minutes until someone from the kitchen finally opened the door. There is also an afternoon nurse named Lourdes who was disrespectful toward both families and residents. I observed her frequently on her phone at the nurses’ station while call lights were going unanswered. Additionally, I witnessed HR speaking to employees in a very condescending and unprofessional manner in the hallway, which further reflects a lack of respect and professionalism expected in a leadership role. Such interactions can create an uncomfortable and discouraging environment for staff. I also observed that her appearance and attire did not align with the standards typically expected in a professional healthcare setting, raising further concerns about her judgment and suitability for advancement into an administrative position. These issues, when considered together, suggest a pattern of behavior that may undermine both team cohesion and the overall integrity of the workplace. That said, I do want to acknowledge that some of the afternoon staff were excellent. They appeared to work well together and demonstrated a strong sense of teamwork, which I appreciated. I also question the accuracy of the five-star reviews, as my experience was completely inconsistent with them. When concerns are raised, you are directed to customer service, but the issues do not appear to be addressed. I also noticed visible structural issues in the building that raised serious concerns about safety and maintenance. Given the seriousness of these concerns and the lack of meaningful response, I am considering bringing this matter to local news stations to raise awareness and ensure accountability. Overall, this was a very disappointing experience, and I would not recommend this facility to anyone seeking quality care for a loved one.
Oasis Nursing and Rehabilitation Center offers Skilled Nursing / Long Term Care.
Oasis Nursing and Rehabilitation Center is located at 9001 N Loop in El Paso, Texas.
Reviews of Oasis Nursing and Rehabilitation Center are sharply divided: one family described an excellent 10-day stay with attentive, professional staff, while several others reported serious concerns about slow response to call lights, unattended patients, and unprofessional conduct from specific staff members. Multiple reviewers also raised concerns about communication during care-plan reviews and, in one case, the death of a family member while in the facility's care.
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