Amanda Greenwaldt
Jul 2026
While the facility itself is lovely and offers great activity programs, the communication regarding my loved one's care plan was completely lacking. I was contacted by a staff member just two days before discharge to inform me of the date and was told I could appeal. She promised to send the necessary appeal information, but I never received it. Despite reaching out multiple times, I was met with zero communication for over 24 hours. When I finally received a response, I was shocked to be told the appeal was already denied—even though I never received or filled out any paperwork to initiate it.Frustrated, I drove to the facility to speak with someone in person. I was forced to wait for an entire hour just to see a social worker, while staff members repeatedly shrugged it off, saying, "Oh, he's not coming out yet?" I now have an outside social worker helping me navigate this mess, and I will be filing a formal complaint with the Minnesota Adult Abuse Reporting Center (MAARC).On top of the severe administrative failures, the laundry management is unacceptable. My loved one is missing all of her new clothes and is consistently dressed in other residents' clothing. Every time I bring this up, the staff simply tells me, "I'll check laundry." After six identical responses with zero resolution, it is no longer okay. It is wrong for her to be wearing and keeping items that belong to other people while her own new clothes are completely gone. Management severely needs to address these serious communication and operational breakdowns.
