MyLivingChoice

Kannapolis Health And Rehabilitation

1810 Concord Lake Road

3.6(23 ratings)· Kannapolis average: 3.8

Kannapolis Health And Rehabilitation, photo 11 / 2

Quick Facts

Total units
107
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
107

What Families Think

Reviews for Kannapolis Health And Rehabilitation are sharply divided: several families report serious neglect, cleanliness problems, and unresponsive staff, while others praise the compassion and skill of the caregiving and therapy team during recovery. The community's 3.6 rating from 23 Google reviews reflects this split in experiences.

The Good

  • Caregivers and CNAs praised for compassion during recovery
  • Multiple accounts of successful physical therapy outcomes
  • Staff teamwork highlighted during a winter storm emergency
  • Nurses and doctors credited with attentive medical care

The Bad

  • Multiple reports of neglect, including missed diaper changes
  • One report of a resident left in urine for hours
  • One report of a cockroach infestation in a resident's room
  • Family described staff as unresponsive to calls and emails

AI-generated from reviews and community data.

Kannapolis Health And Rehabilitation is a senior living community in Kannapolis, North Carolina offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 23 reviews.

About Kannapolis Health And Rehabilitation

Kannapolis Health and Rehabilitation is a skilled nursing and long-term care facility in Kannapolis, North Carolina, with a licensed capacity of 107 residents.

Family experiences at this facility are sharply divided. Some describe dedicated, compassionate staff who provided attentive medical care and therapy, with one family noting the team's responsiveness during a winter emergency. Others report serious lapses in basic care, missed meals, infrequent diaper changes, call buttons that don't work, and staff who appear indifferent to resident needs. Concerns about responsiveness to family inquiries and inconsistent daily monitoring appear in critical reviews.

The facility holds a 3.6 out of 5 Google rating based on 23 reviews, reflecting this polarized feedback. Prospective residents and families should ask detailed questions about staffing consistency, call-button systems, and care protocols during any visit.

Types of Care at Kannapolis Health And Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Kannapolis Health And Rehabilitation

3.6overall · 23 ratings combined

3.6★ on Google (23)

Rita Neel

May 2026

via Google ↗

My brother and sister stay at kannapolis health and rehabilitation and they get the worst care! .. I wouldn't put my dog n there ... The staff is lazy and they don't care Abt the patients ... My brother went a whole day without a diaper change ... The staff is loud hollering down one hall at the other staff talking and kidding around .... The staff just comes there to get a pay CK ... It's not quiet there ... I killed two cockroaches n my brother's room today ... They don't feed them enough food on their plates so they r always hungry and they haveta have snacks .. it's not a clean place at all!! That place is so run down.. looks like it's been neglected for decades .. if you love your family don't put them n there! .. it's a death row sentence to b there... Getting them out asap !!!

Calvin Davis

May 2026

via Google ↗

I spent 6 months here. When I got here I was in bad shape, no one really knowing how I would come along, or if I would. But slowly but surely with the care and therapy I received, as I write this I am 2 days from going home. The doctors & nurses took care of me medically, and the CNAs took care of my daily needs. I could not be more grateful to them and to Kannapolis Health & Rehabilitation as a whole.

David Shaver

Apr 2026

via Google ↗

I want to extend a heartfelt thank you to the wonderful staff at Kannapolis Rehab for the care they provided to my mother during her recovery. The team is incredibly kind, friendly, and attentive, treating patients with genuine compassion and gentle care. As my mother prepares to return home stronger and ready to continue outpatient therapy, we are truly grateful for the support and dedication shown by everyone at the facility. The staff made a meaningful difference in her recovery, and we will miss them. While the building itself could benefit from some updates and feels a bit outdated, the quality of care and the warmth of the staff more than make up for it. Their commitment to patients is what truly stands out. Thank you again to the entire team for everything you’ve done.

Christy Hill

Feb 2026

via Google ↗

This place is horrible! My mother almost died in there. They do not care about the patients or their health. Some days my mom wouldn't get dinner. They would leave her in her bed laying in urine all day and rarely checked on her. Most times, her call button did not work, so she couldn't get anyone to come to her room when she needed someone. The staff is very unresponsive to phone calls and emails. Anytime I wanted to talk to someone about my mother, I would have to go to the facility. My mom got an ear infection and they were not doing anything for her. She couldn't walk because they rarely got her out of bed for physical therapy. When they would get her up and put her in a chair, they would leave her there for long hours and never check on her. My mom had to go to the ER 3x while she was there because the staff was not taking my mom's health situations seriously. The last time she was in congestive heart failure and they said nothing was wrong with her. When medics came, they were upset because my mother was really bad and needed immediate care! It's a dirty, smelly place, and the food is disgusting and always cold. DO NOT send your loved one to this facility. The worst place ever. I did not let her go back when she was released, and I found a new place to take her. Within no time, she was walking and doing really good and was able to go home.

Coleen Kowalski

Jan 2026

via Google ↗

Great team here at Kannapolis Health and Rehabilitation! The staff all working together during the winter storm to ensure the residents were taken care of. The Administrator cooked for the staff so that they were taken care of as well. What a positive and caring group folks.

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Government Inspection History

5 inspection visits in the last three years, 62 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 18, 2026Health ComplaintHealth Standard11 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 9, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2026

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 2, 2026

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 31, 2026

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 31, 2026

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Mar 31, 2026

Jan 16, 2025Fire Safety StandardHealth ComplaintHealth Standard25 citations
  • Ensure that residents are free from significant medication errors.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 27, 2024

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 4, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2025

  • Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 4, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 4, 2025

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2025

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2025

  • Have exits that are accessible at all times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2025

  • Install proper backup exit lighting.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2025

  • Install a fire alarm system that can be heard throughout the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2025

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2025

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2025

  • Have restrictions on the use of portable space heaters.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2025

  • Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 19, 2025

  • Post nurse staffing information every day.

    Severity B of L: potential for minimal harm, patternCorrected Feb 4, 2025

Oct 19, 2023Health Complaint4 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 3, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 13, 2023

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 3, 2023

Aug 10, 2023Fire Safety StandardHealth ComplaintHealth Standard22 citations
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity K of L: immediate jeopardy, patternCorrected Oct 19, 2023

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity G of L: actual harm, isolatedCorrected Oct 19, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 19, 2023

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2023

  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 19, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 15, 2023

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 3, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2023

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 19, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2023

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2023

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 19, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity B of L: potential for minimal harm, patternCorrected Oct 19, 2023

  • Post nurse staffing information every day.

    Severity B of L: potential for minimal harm, patternCorrected Oct 19, 2023

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity B of L: potential for minimal harm, patternCorrected Oct 19, 2023

Mar 17, 2022Fire Safety StandardNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Kannapolis Health And Rehabilitation offer?

Kannapolis Health And Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Kannapolis Health And Rehabilitation located?

Kannapolis Health And Rehabilitation is located at 1810 Concord Lake Road in Kannapolis, North Carolina.

What do families say about Kannapolis Health And Rehabilitation?

Reviews for Kannapolis Health And Rehabilitation are sharply divided: several families report serious neglect, cleanliness problems, and unresponsive staff, while others praise the compassion and skill of the caregiving and therapy team during recovery. The community's 3.6 rating from 23 Google reviews reflects this split in experiences.

How did Kannapolis Health And Rehabilitation do on recent health and safety inspections?

Kannapolis Health And Rehabilitation had 5 government inspection visits in the last three years, with 62 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Kannapolis Health And Rehabilitation?

Submit the Request Information form on this page, or contact Kannapolis Health And Rehabilitation directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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