D
Jun 2026
Very outdated! Rooms, beds and therapy room. Nurses take more than 2 hrs to chk or clean patients.
1 / 6Quick Facts
- Total units
- 50
- Medicare rating
- 4 of 5
- Ownership
- For profit, Individual
- Certified beds
- 50
- Inspections
- View history (32 citations)
- Ownership
- Family-owned, with direct owner interaction
- Service Area
- Serves Cabarrus, Rowan, and nearby counties
- Visiting Policy
- Flexible visiting hours for families
CMS Care Compare
What Families Think
The Good
- Family-owned facility with direct access to the owner
- 24-hour nursing supervision for both skilled nursing and assisted living
- On-site rehabilitation with many residents returning home after short-term stays
- Smaller size allows closer monitoring and better staffing ratios
- Flexible visiting hours to fit family schedules
The Bad
- No published pricing information available
- Google rating averages only 3 stars from 24 reviews
AI-generated from reviews and community data.
Big Elm Nursing-Retirement Center is a senior living community in Kannapolis, North Carolina offering Skilled Nursing / Long Term Care and Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.0 out of 5 across 25 reviews.
About Big Elm Nursing-Retirement Center
Big Elm Retirement and Nursing Centers is a skilled nursing and assisted living facility in Kannapolis, North Carolina, offering a full continuum of care including rehabilitation, skilled nursing, assisted living, and hospice services. The facility operates as a family-owned community where residents and families can interact directly with the owner.
The nursing center provides 50 certified skilled nursing facility beds, including a 20-bed rehabilitation unit and a 30-bed long-term care unit, with 24-hour nursing care and supervision. The assisted living component offers 80 beds with 24-hour nursing supervision and assistance with activities of daily living. All residents receive daily activities and benefit from flexible visiting hours to accommodate family schedules.
Big Elm emphasizes personalized care through its smaller size, which allows for close monitoring of residents, good staffing ratios, and shorter hallways creating a safe environment. The therapy department focuses on rehabilitation outcomes, with many residents able to return home following short-term stays. The facility serves seniors throughout Cabarrus, Rowan, and surrounding counties.
The community's approach centers on partnership with families during the transition process, recognizing the difficulty of placing a loved one in care. Staff are committed to providing 24-hour care in a safe environment, with particular attention to evidence-based clinical programs and advanced therapist training through the ACP advantage program.
Types of Care at Big Elm Nursing-Retirement Center
Assisted LivingSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Big Elm Nursing-Retirement Center
3overall · 25 ratings combined
3★ on Google (25)
Frances Powell
Mar 2026
Staff would eat my brother's ice cream I bought for him. So I had to stop bringing it because they would eat it all up. They hired a girl and she seemed to be a hard worker but she got fired. Not sure why. I asked him about it and he said any time he hired somebody that worked hard that The lazy ones didn't like it and they would get them fired. He's the room smell like urine because his roommate apparently couldn't make it to the bathroom. His bed sheets were hardly ever changed. They were always dirty. I've never saw anyone doing any work. He was forced to move out because he wanted to go to the doctor. I agreed to take him to the doctor and they said if he goes he can't come back. They kept his money for 2 or 3 months after he moved out. It took me 6 months to get his money back. They kept his money from covid benefits. It took about 6 months to get that. The food was okay.
Dame Moss
Mar 2026
They don’t treat my kids mother right there nurse that works there is mean to her she they don’t want her to stick up for herself the people that lives there says they going to put they hands on her im to the point where I’m going to call the state
Nicole Williams
Jan 2026
From the bottom of my heart, thank you for the incredible care you provided to my aunt, Angelica Molina. From the nursing staff to administration, and even the kind people in the cafeteria, every single person played a role in bringing our family comfort during the hardest days of our lives. The comfort trays that were brought to us, the blankets offered so I could sleep beside her, and the compassion shown every time we walked through the doors will never be forgotten. Every time I came to see my aunt, she was happy—and that speaks volumes about the care she received. Thank you for treating someone I loved so deeply with such dignity, kindness, and humanity. Our family will forever be grateful
Ronald Frazier
Aug 2025
Santricia did a good job & most of her staff tried to accommodate the residents to the best of their abilities, even when short staffed. Some of the rehab I received was excellent. At the end, the PT director basically refused to help me. I had a scooter for amputees & she insisted I wasn't ready for it. So, the rest of my training consisted of meaningless testing. I just came up on my own to exercise. When leaving, I went as far as I could go on my scooter, then switched to a wheelchair due to physical weakness. No use of scooter until discharge. The food wasn't fit for human consumption. The breakfast & lunch cook did a good job. The other lunch (sometimes) and dinner cook should not have been there. Food wasn't fit for an animal. The ASPCA would have cited them for cruelty to animals. Final analysis: fantastic director (Santricia), most of the staff was kind, caring, accommodating, upbeat, professional and I'll never forget how they did their best to help me. I failed to mention that I had what should have been a fatal septicemia & amputation. They brought me out of it (plus Dr. Michael Boger, a 99th percentile infectious disease md). This was in 2022. Overall, except for the food, a job well done. I accomplished my goal of leaving there alive. Still am, 3 years later. I hope things haven't gone downhill from there. It would be unfortunate.
Government Inspection History
4 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Aug 28, 2025Health Standard4 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2025
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2025
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Severity B of L: potential for minimal harm, patternCorrected Sep 22, 2025
Jul 11, 2024Fire Safety StandardHealth Standard13 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 4, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2024
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 4, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2024
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2024
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2024
Ensure residents have reasonable access to and privacy in their use of communication methods.
Severity C of L: potential for minimal harm, widespreadCorrected Aug 4, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity B of L: potential for minimal harm, patternCorrected Aug 4, 2024
Mar 29, 2023Fire Safety StandardHealth Standard14 citations
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity L of L: immediate jeopardy, widespreadCorrected Mar 29, 2023
Install a fire alarm system that can be heard throughout the facility.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 25, 2023
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 17, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2023
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2023
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2023
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2023
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity B of L: potential for minimal harm, patternCorrected Mar 29, 2023
Oct 29, 2021Fire Safety Standard1 citation
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 28, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Big Elm Nursing-Retirement Center offer?
Big Elm Nursing-Retirement Center offers Assisted Living and Skilled Nursing / Long Term Care.
Where is Big Elm Nursing-Retirement Center located?
Big Elm Nursing-Retirement Center is located at 1285 West A Street in Kannapolis, North Carolina.
How did Big Elm Nursing-Retirement Center do on recent health and safety inspections?
Big Elm Nursing-Retirement Center had 4 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Big Elm Nursing-Retirement Center?
Submit the Request Information form on this page to connect with Big Elm Nursing-Retirement Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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