MyLivingChoice

Jones-Harrison Senior Living

3700 CEDAR LAKE AVENUE

3.4(36 ratings)· MINNEAPOLIS average: 4

Jones-Harrison Senior Living, photo 11 / 4

Quick Facts

Medicare rating
4 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
120
Ownership type
Nonprofit run by volunteer board of directors
On-site rehab unit
Dedicated transitional care unit for short-term rehab
Organizational history
Continuously operating senior care since 1888

What Families Think

Reviews of Jones-Harrison are sharply divided: many families praise a devoted, long-tenured staff and a beautiful lakeside setting, especially for long-term memory care, while a substantial number of others report serious lapses in basic care such as slow response to call lights, medication errors, and difficulty reaching staff by phone. The nonprofit has cared for seniors for well over a century, but recent reviews suggest inconsistency in day-to-day care quality, particularly in the rehab/transitional care unit.

The Good

  • Long-tenured, caring staff noted by many reviewers
  • Beautiful setting overlooking Cedar Lake
  • Multi-year, compassionate memory care for residents
  • On-site transitional care unit for rehab needs
  • Low staff turnover allows close resident relationships

The Bad

  • Multiple reports of slow or unanswered call lights
  • Several reports of medication errors or mismanagement
  • Some reviewers describe being unable to reach staff by phone
  • Multiple complaints of understaffing on certain shifts

AI-generated from reviews and community data.

Jones-Harrison Senior Living is a senior living community in MINNEAPOLIS, Minnesota offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 36 reviews.

About Jones-Harrison Senior Living

Jones-Harrison Senior Living is a nonprofit senior living community located in a charming neighborhood overlooking Cedar Lake in Minneapolis. Founded on May 29, 1888, the community has provided care to older adults for over 138 years, guided by principles of compassion, inclusivity, and collaboration.

The community offers a personalized continuum of care designed to promote independence, dignity, and well-being. Services include specialized, 24-hour care and support in a nurturing environment, as well as a state-of-the-art transitional care unit (TCU) intended to promote wellness and expedite the healing process. Care is designed to enhance quality of life through physical, emotional, spiritual, and cognitive support.

Residents can take part in a variety of innovative programs and activities meant to enrich their lives physically, emotionally, and spiritually, keeping them active and motivated. The community describes itself as offering a relaxed lifestyle with the comforts of home, where residents are encouraged to thrive rather than simply reside.

Jones-Harrison operates as a private, nonprofit organization overseen by a volunteer Board of Directors. The organization emphasizes innovation, collaboration, and community involvement in shaping its approach to senior care, and relies in part on charitable giving to support health and wellness services, specialized care, resident activities, and community spaces.

Types of Care at Jones-Harrison Senior Living

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Jones-Harrison Senior Living

3.4overall · 36 ratings combined

3.4★ on Google (36)

Rickie King (RTP)

Jul 2026

via Google

Is there a year and a half sometimes I went five weeks without a bed bath three times Therapy come see me one day a week for an hour then drop me eventually moved to a different place and within two months I can transition from my bed to my wheelchair from my wheelchair back to my bed to a vehicle back to my Wheelchair and in the vehicle first shift staff was awesome. Second shift sometimes third shift I ain’t gonna comment lazy that’s all I got to say third shift was lazy. I got dropfoot from being there. I asked for the boots to stop that I didn’t get them till six months. After the fact, I had a filling fall out six months later the tooth broke off six months after that I finally seen a dentist which was a year and a half from the time I asked to see a dentist and ended up losing six teeth because of it I would never suggest going there an awesome place but I was a paycheck. They weren’t trying to get me better. They weren’t trying to help me. They were just worried about that paycheck. That was me. I was I don’t get better the longer I stay.

Wendy Smith

Apr 2026

via Google

Beautiful facility with many common areas overlooking Cedar Lake and downtown Minneapolis, staff and administration are caring and helpful, many activities and concerts from very gifted musicians.

Sun Win

Mar 2026

via Google

My mother was recently in the TCU for about 3 weeks. We would bring her fresh fruit and vegetables and the staff often threw them away when she was asleep. I had also brought in a small paring knife for her to cut the produce (because the facility only let residents use butter knives), and that was either stolen or thrown away. Mom was allowed to have THC (medical) gummies, but they were also stolen within a few days. When I discovered they were missing, I spoke with the nurse on duty and was told that management would be notified and someone would contact us; nobody ever did. In addition, when my mom first arrived, nobody gave us information about how all clothing must be taken to the front desk for labeling (with the resident's name) or that several sets of clothing should be brought in for the resident. The staff with whom I interacted were all friendly and helpful, and my mom's room was clean. For being in such a nice neighborhood, the building could use some updating (the windows are really old and hard to open/close) and the decor is very outdated; I was scared in the elevators because they were so old and slow. Parking was easy and close to the entrance.

David Langford

Mar 2026

via Google

Both my parents had excellent care from a very caring staff. They enjoyed the food and activities provided to them. As their primary care giver I enjoyed the responsiveness and care of the professional staff at Jones Harrison. If I ever live so long I'd be happy to end up here.

Donella Jackson

Apr 2025

via Google

This place is very difficult to get a hold of someone/anyone on the phone including front desk. Right now today I've been calling since 11:15am it's now 11:52am and I still haven't gotten an answer. I've been calling both mom's room and they didn't keep the phone by her so........ Getting in contact with someone is very difficult and this isn't a message leaving matter very frustrating. P.S. not the first time!

Request information

Ask about availability, pricing, or a tour. Your details go only to Jones-Harrison Senior Living, never sold or shared.

Government Inspection History

7 inspection visits in the last three years, 57 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 9, 2026Fire Safety StandardHealth ComplaintHealth Standard18 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2026

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadDeficient, Provider has plan of correction

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2026

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2026

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternDeficient, Provider has plan of correction

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2026

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2026

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2026

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 28, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2026

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2026

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2026

  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 28, 2026

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 28, 2026

Jul 24, 2025Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2025

Jul 9, 2025Health Complaint1 citation
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2025

Nov 14, 2024Fire Safety StandardHealth ComplaintHealth Standard17 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 23, 2024

  • Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadWaiver has been granted

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Have an enclosure around a vertical opening shaft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2025

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2024

  • Provide care or services that was trauma informed and/or culturally competent.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 23, 2024

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2024

Jul 30, 2024Health Complaint1 citation
  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 23, 2024

Mar 4, 2024Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 5, 2024

Dec 21, 2023Fire Safety StandardHealth Standard18 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 29, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 29, 2024

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2024

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 29, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2024

  • Have an enclosure around a vertical opening shaft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 29, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 29, 2024

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2024

  • Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 29, 2024

  • Implement emergency and standby power systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 21, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Jones-Harrison Senior Living offer?

Jones-Harrison Senior Living offers Skilled Nursing / Long Term Care.

Where is Jones-Harrison Senior Living located?

Jones-Harrison Senior Living is located at 3700 CEDAR LAKE AVENUE in MINNEAPOLIS, Minnesota.

What do families say about Jones-Harrison Senior Living?

Reviews of Jones-Harrison are sharply divided: many families praise a devoted, long-tenured staff and a beautiful lakeside setting, especially for long-term memory care, while a substantial number of others report serious lapses in basic care such as slow response to call lights, medication errors, and difficulty reaching staff by phone. The nonprofit has cared for seniors for well over a century, but recent reviews suggest inconsistency in day-to-day care quality, particularly in the rehab/transitional care unit.

How did Jones-Harrison Senior Living do on recent health and safety inspections?

Jones-Harrison Senior Living had 7 government inspection visits in the last three years, with 57 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Jones-Harrison Senior Living?

Submit the Request Information form on this page to connect with Jones-Harrison Senior Living and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Jones-Harrison Senior Living? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of MINNEAPOLIS.

Prefer to stay home?

Home care agencies serving MINNEAPOLIS bring help to the house: daily living, companionship, and respite for family caregivers.

All home care agencies in MINNEAPOLIS