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Jones-Harrison Senior Living

3700 CEDAR LAKE AVENUE

3.4(36 ratings)· MINNEAPOLIS average: 3.9

Jones-Harrison Senior Living — photo 11 / 4

Quick Facts

Medicare rating
4 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
120
Ownership type
Nonprofit run by volunteer board of directors
On-site rehab unit
Dedicated transitional care unit for short-term rehab
Organizational history
Continuously operating senior care since 1888

What Families Think

Reviews of Jones-Harrison are sharply divided: many families praise a devoted, long-tenured staff and a beautiful lakeside setting, especially for long-term memory care, while a substantial number of others report serious lapses in basic care such as slow response to call lights, medication errors, and difficulty reaching staff by phone. The nonprofit has cared for seniors for well over a century, but recent reviews suggest inconsistency in day-to-day care quality, particularly in the rehab/transitional care unit.

The Good

  • Long-tenured, caring staff noted by many reviewers
  • Beautiful setting overlooking Cedar Lake
  • Multi-year, compassionate memory care for residents
  • On-site transitional care unit for rehab needs
  • Low staff turnover allows close resident relationships

The Bad

  • Multiple reports of slow or unanswered call lights
  • Several reports of medication errors or mismanagement
  • Some reviewers describe being unable to reach staff by phone
  • Multiple complaints of understaffing on certain shifts

AI-generated from reviews and community data.

About Jones-Harrison Senior Living

Jones-Harrison Senior Living is a nonprofit senior living community located in a charming neighborhood overlooking Cedar Lake in Minneapolis. Founded on May 29, 1888, the community has provided care to older adults for over 138 years, guided by principles of compassion, inclusivity, and collaboration.

The community offers a personalized continuum of care designed to promote independence, dignity, and well-being. Services include specialized, 24-hour care and support in a nurturing environment, as well as a state-of-the-art transitional care unit (TCU) intended to promote wellness and expedite the healing process. Care is designed to enhance quality of life through physical, emotional, spiritual, and cognitive support.

Residents can take part in a variety of innovative programs and activities meant to enrich their lives physically, emotionally, and spiritually, keeping them active and motivated. The community describes itself as offering a relaxed lifestyle with the comforts of home, where residents are encouraged to thrive rather than simply reside.

Jones-Harrison operates as a private, nonprofit organization overseen by a volunteer Board of Directors. The organization emphasizes innovation, collaboration, and community involvement in shaping its approach to senior care, and relies in part on charitable giving to support health and wellness services, specialized care, resident activities, and community spaces.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.4overall · 36 ratings combined

3.4★ on Google (36)

Rickie King (RTP)

Jul 2026

via Google

Is there a year and a half sometimes I went five weeks without a bed bath three times Therapy come see me one day a week for an hour then drop me eventually moved to a different place and within two months I can transition from my bed to my wheelchair from my wheelchair back to my bed to a vehicle back to my Wheelchair and in the vehicle first shift staff was awesome. Second shift sometimes third shift I ain’t gonna comment lazy that’s all I got to say third shift was lazy. I got dropfoot from being there. I asked for the boots to stop that I didn’t get them till six months. After the fact, I had a filling fall out six months later the tooth broke off six months after that I finally seen a dentist which was a year and a half from the time I asked to see a dentist and ended up losing six teeth because of it I would never suggest going there an awesome place but I was a paycheck. They weren’t trying to get me better. They weren’t trying to help me. They were just worried about that paycheck. That was me. I was I don’t get better the longer I stay.

Wendy Smith

Apr 2026

via Google

Beautiful facility with many common areas overlooking Cedar Lake and downtown Minneapolis, staff and administration are caring and helpful, many activities and concerts from very gifted musicians.

Sun Win

Mar 2026

via Google

My mother was recently in the TCU for about 3 weeks. We would bring her fresh fruit and vegetables and the staff often threw them away when she was asleep. I had also brought in a small paring knife for her to cut the produce (because the facility only let residents use butter knives), and that was either stolen or thrown away. Mom was allowed to have THC (medical) gummies, but they were also stolen within a few days. When I discovered they were missing, I spoke with the nurse on duty and was told that management would be notified and someone would contact us; nobody ever did. In addition, when my mom first arrived, nobody gave us information about how all clothing must be taken to the front desk for labeling (with the resident's name) or that several sets of clothing should be brought in for the resident. The staff with whom I interacted were all friendly and helpful, and my mom's room was clean. For being in such a nice neighborhood, the building could use some updating (the windows are really old and hard to open/close) and the decor is very outdated; I was scared in the elevators because they were so old and slow. Parking was easy and close to the entrance.

David Langford

Mar 2026

via Google

Both my parents had excellent care from a very caring staff. They enjoyed the food and activities provided to them. As their primary care giver I enjoyed the responsiveness and care of the professional staff at Jones Harrison. If I ever live so long I'd be happy to end up here.

Donella Jackson

Apr 2025

via Google

This place is very difficult to get a hold of someone/anyone on the phone including front desk. Right now today I've been calling since 11:15am it's now 11:52am and I still haven't gotten an answer. I've been calling both mom's room and they didn't keep the phone by her so........ Getting in contact with someone is very difficult and this isn't a message leaving matter very frustrating. P.S. not the first time!

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Frequently Asked Questions

What types of care does Jones-Harrison Senior Living offer?

Jones-Harrison Senior Living offers Skilled Nursing / Long Term Care.

Where is Jones-Harrison Senior Living located?

Jones-Harrison Senior Living is located at 3700 CEDAR LAKE AVENUE in MINNEAPOLIS, Minnesota.

What do families say about Jones-Harrison Senior Living?

Reviews of Jones-Harrison are sharply divided: many families praise a devoted, long-tenured staff and a beautiful lakeside setting, especially for long-term memory care, while a substantial number of others report serious lapses in basic care such as slow response to call lights, medication errors, and difficulty reaching staff by phone. The nonprofit has cared for seniors for well over a century, but recent reviews suggest inconsistency in day-to-day care quality, particularly in the rehab/transitional care unit.

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