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Audubon Retirement Village

612 Henry Clay Avenue

2.9(17 ratings)· New Orleans average: 4.1

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Audubon Retirement Village, photo 11 / 5

Quick Facts

Total units
142
Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
142
Inspections
View history (7 citations)
Recent renovation
$16 million facility renovation completed
Bathroom setup
Shared Jack-and-Jill bathrooms between two rooms

What Families Think

Reviews of Audubon Retirement Village are sharply split: some families and rehab patients describe excellent, attentive care and a newly renovated, clean facility, while others report serious staffing and care lapses. The community holds a 2.9 out of 5 rating from 17 Google reviews, reflecting this divide.

The Good

  • Outstanding care praised by multiple families
  • Helpful, responsive admissions staff
  • Clean facilities with recently renovated grounds
  • Positive rehab experience with good food and activities
  • Friendly, attentive staff noted by reviewers

The Bad

  • One report of being understaffed with unanswered call bells and phones
  • One report of insurance mishandling for a resident with dementia
  • One report of residents left in soiled diapers
  • One reviewer described poor communication and unresponsive online inquiries

AI-generated from reviews and community data.

Audubon Retirement Village is a senior living community in New Orleans, Louisiana offering Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.9 out of 5 across 17 reviews.

About Audubon Retirement Village

Audubon Retirement Village is a 142-bed skilled nursing and independent living community in New Orleans, Louisiana, offering both short-term rehabilitation and long-term care.

Family experiences at Audubon are deeply divided. Several families praise the facility's clean, well-maintained grounds following a recent renovation, describe staff as kind and attentive, and highlight varied activities and good meals. One current resident reported being satisfied throughout a 20-day stay. However, other families report serious concerns about staffing levels, delayed responses to call bells, and care practices they believe compromise resident dignity and health. These critical reviews mention difficulty reaching staff by phone and frustration with billing and insurance handling.

Audubon holds a 2.9 out of 5 Google rating based on 17 reviews, reflecting the sharp contrast between positive and negative experiences. Prospective residents and families should ask detailed questions about staffing ratios, response times, and specific care protocols during any visit.

Types of Care at Audubon Retirement Village

Independent LivingSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Audubon Retirement Village

2.9overall · 17 ratings combined

2.9★ on Google (17)

Write a review

Amy Alvarez

May 2026

via Google ↗

My family member received outstanding care here. The admissions staff were so helpful and available to answer all of my questions. Audubon features beautiful grounds, extremely clean facilities, and kind and attentive staff. Be aware the the "private" bathroom is actually a Jack and Jill set up between two patient rooms. Not all patients are mobile enough to use it, though, so it might end up being a private bath for the patient with the most mobility. We were extremely pleased with the facility, groups, staff and care, and recommend Audubon Retirement Village very highly!

Rose Vincens

Jun 2025

via Google ↗

I’m here at Audubon for rehab due to an injury. I can’t say anything but great things. I stayed in other facilities for rehab before and this is ‘by far’ the best. Everyone is friendly and welcoming. Lots of activities, good food, comfortable rooms and great staff. I’m here for 20 days, currently on day 14 and not once have I had anything negative to report or complain about. I’m happy that I was excepted into this facility for my rehab and recovery.

Gretchen Alexander

Oct 2024

via Google ↗

A $16 million renovation means nothing if the facility forces residents to soil diapers and is understaffed. Who comes up with the star ratings, David Vitter? Wound care specialists will tell you that diapers cause horrid injuries, and anyone with actual healthcare knowledge knows it's a bad idea. Oh, and maybe check into whether you're using Contact Form 7 or some other plug-in that has issues because you aren't replying to online inquiries...

Geri

Aug 2024

via Google ↗

Don’t let the $16 million Reno fool you…building is pretty but the care sucks, no one answers the phone or call bells and the corporation behind it is nothing but greedy. Screwed my loved one’s insurance all up and blamed it on her…who has dementia. How did that happen??? Commcare doesn’t care about anything but money. Glad I got my grandma out.

Trevva Florà Smith

May 2024

via Google ↗

My grandfather stayed there and he loved it. They helped him tremendously everyone working there is nice my family higher recommend.

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Government Inspection History

3 inspection visits in the last three years, 7 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 16, 2026Fire Safety StandardHealth Standard1 citation

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2026

Apr 3, 2025Fire Safety StandardHealth Standard3 citations

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2025

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2025

Apr 4, 2024Fire Safety StandardHealth Standard3 citations

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2024

  • Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Audubon Retirement Village offer?

Audubon Retirement Village offers Independent Living and Skilled Nursing / Long Term Care.

Where is Audubon Retirement Village located?

Audubon Retirement Village is located at 612 Henry Clay Avenue in New Orleans, Louisiana.

What do families say about Audubon Retirement Village?

Reviews of Audubon Retirement Village are sharply split: some families and rehab patients describe excellent, attentive care and a newly renovated, clean facility, while others report serious staffing and care lapses. The community holds a 2.9 out of 5 rating from 17 Google reviews, reflecting this divide.

How did Audubon Retirement Village do on recent health and safety inspections?

Audubon Retirement Village had 3 government inspection visits in the last three years, with 7 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Audubon Retirement Village?

Submit the Request Information form on this page to connect with Audubon Retirement Village and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Audubon Retirement Village? Claim this listing to update photos, pricing, and details. It's free.

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