3.3(32 ratings)· New Orleans average: 4.1
1 / 4CMS Care Compare
Families describe Chateau De Notre Dame as a skilled nursing and rehab facility where nurses, aides, and rehab staff are frequently praised for attentive, dignified care, along with good food and a clean environment. One family, however, reported serious difficulty reaching nursing staff by phone during a critical time, raising concerns about communication and accountability.
AI-generated from reviews and community data.
Chateau De Notre Dame Community Care Center is a senior living community in New Orleans, Louisiana offering Skilled Nursing / Long Term Care. Amenities include Professional Chef, Restaurant style Dining Room and Outdoor Patio. Families rate it 3.3 out of 5 across 32 reviews.
Chateau de Notre Dame Community Care Center is a skilled nursing and rehabilitation facility in Uptown New Orleans, Louisiana, operated by CommCare Corporation. Located adjacent to historic Archdiocese grounds, the four-story gated community provides long-term care and rehabilitation services designed to help individuals regain strength, endurance, and skills to return home successfully.
The center offers comprehensive rehabilitation services including physical therapy, occupational therapy, and speech therapy, with a fully equipped rehabilitation gym staffed by licensed therapists. Care is provided by a trained professional team committed to helping each resident achieve their highest level of functioning and capability.
The community features distinctive amenities across its four floors, including a first-floor chapel with high ceilings and stained glass windows, a library, arts and crafts workshop, multimedia room, salon services, fitness center, formal dining room, smaller dining areas for gatherings, and a traditional New Orleans courtyard. Each floor offers scenic views and both large and intimate common spaces.
Residents enjoy a wide array of life enrichment activities, including trips out into the community, salon services, and social programs. Families, community members, and volunteers are invited to participate in activities, and the facility actively welcomes volunteers to share skills and passions such as music, cooking, and other interests with residents.
CommCare Corporation, established in 1994, is a Louisiana-based non-profit organization that emphasizes person-centered transitional care and operates in full compliance with federal, state, and local regulations. The facility provides accommodations for residents with diverse needs, including American Sign Language interpretation and virtual foreign language interpreters upon request.
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Help Me Choose3.3overall · 32 ratings combined
3.3★ on Google (32)
Shelly Williams
May 2026
I absolutely cannot say enough wonderful things about Chateau De Notre Dame. First, the entire staff is absolutely wonderful. Everyone is so pleasant and warm and welcoming. The therapist, nurses and nurses aides are very caring and make sure the patients have their dignity. Mr. Torrel the administrator is absolutely amazing and really goes above and beyond.
Paul Cacioppo
Mar 2026
My wife 46 years old dying sick from cancer The female worker on the second floor has the phone off the hook so they don't got answer phone calls I walked up by surprise When I walked up to the desk she picked up the phone and hung it back up Huh no wonder I couldn't get any nurse on the phone yesterday after several hours of attempts and busy signals if you care about your loved one please don't put them in this place I wouldn't recommend it to anyone on paper it looks great but if your staff and you do wrong you don't get fired You just get a slap on the wrist It's basically come to work collect your check don't worry about the patients/residents There's plenty more on the way Basically a free for ALL
Terri Trahan
Jan 2026
My mom spent 5 weeks in the skilled nursing unit and received excellent care. The entire staff always went above and beyond for my mom and us. I would recommend Chateau to anyone that needs skilled nursing care.
Ms. Rener
Sep 2025
Of course, when it comes to your loved one you want the VERY best care for them. Being that it was our loved one first time entering as a rehab patient at this location, the unknown was very scary for us. But I can say from day one to the last day (20 days) the 2nd Floor Nurses literally showed up and showed out! These nurses not only work the 2nd fl; they work the 1st fl, as well. From admission (Mrs. Courtney & Social Worker) / The Front Desk staff (2 - beautiful knowledgeable ladies and 1 - male who was very polite at all times.) the Cafeteria staff (that provided breakfast and lunch daily - food was very good - no hospital tasting food either) The cleaning staff (showed up; daily) Also, let's not forget our loved ones can get their hair washed on-site at the beauty salon and last but not at all the least -THE REHAB DEPT. (they do not work on the weekends but that's ok because the patient needs those two days off for resting- It's the patients' choice to participate in rehab. They are not forced to do it but they are encouraged to join in on all of the fun. While in rehab there are group sessions and rotation taking place Monday to Friday. So yes, there's rehab going on at the Chateau! And if your loved one is a Saints fan.... they will definitely have a front row seat at this location to cheer as if they're at the game. It's like being at home with family at The Chateau de Notre Dame!
Cherry Workman
Sep 2025
Chateau De Notre Dame Community Care, what a great experience my family received. My mother enter the facility on Monday September 15, the staff was pleasant and did what ever they could to make my mother comfortable. The entire week she stayed there, someone was always there to help her and assist with her needs. The facility was clean and the meals were great. I would like to thank the entire staff that was on duty. Thank to Courtney for checking on my mother. This was a great place.
9 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 27, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 8, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 15, 2025
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 4, 2025
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 23, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 12, 2024
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected May 22, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected May 22, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 29, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 29, 2023
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 17, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 17, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 1, 2023
Assure that each resident’s assessment is updated at least once every 3 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 1, 2023
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 1, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 15, 2023
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Chateau De Notre Dame Community Care Center offers Skilled Nursing / Long Term Care.
Chateau De Notre Dame Community Care Center is located at 2832 Burdette Street in New Orleans, Louisiana.
Families describe Chateau De Notre Dame as a skilled nursing and rehab facility where nurses, aides, and rehab staff are frequently praised for attentive, dignified care, along with good food and a clean environment. One family, however, reported serious difficulty reaching nursing staff by phone during a critical time, raising concerns about communication and accountability.
Chateau De Notre Dame Community Care Center had 9 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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