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James River Home Health and Hospice

9100 Arboretum Pkwy #290

4.6(167 ratings)· Richmond average: 4.4

James River Home Health and Hospice — photo 11 / 2

Quick Facts

Service area
Richmond metro and surrounding counties
Care settings
Home, skilled nursing, or assisted living
Nurse availability
24/7 registered nurse support
Accreditation
ACHC-accredited hospice and home health
Bereavement support
Counseling for families after a death

What Families Think

Families describe James River Home Health and Hospice as attentive and responsive, with particular praise for individual nurses and physical therapists who go beyond basic duties. Reviewers repeatedly mention staff building genuine personal connections with patients and families during hospice and post-hospitalization recovery care. The organization has served families across multiple generations, with some using the agency for more than one family member.

The Good

  • Nurses quick to return calls, even mid-shift
  • Physical therapists praised for patience with Alzheimer's patients
  • Helped patients regain independent mobility after hospitalization
  • Staff described as becoming like family members
  • Repeat use across multiple family members over the years

AI-generated from reviews and community data.

About James River Home Health and Hospice

James River Home Health and Hospice provides hospice care and skilled home health services in Richmond, Virginia and the surrounding metro area. The organization has served the region since 2013 and is ACHC-accredited, offering 24/7 registered nurse support and compassionate care coordinated by a multidisciplinary team.

The hospice program serves patients living with terminal illness through a fully coordinated team including physicians, registered nurses, certified nursing aides, licensed social workers, chaplains, and trained volunteers. Services address pain and symptom management, personal care assistance, emotional and spiritual support for patients and families, and bereavement counseling for family members after a patient passes. The Richmond team is sensitive to the diversity of the community and approaches each patient and family with respect for their cultural, religious, and personal values.

James River Home Health serves patients recovering from surgery, hospitalization, or acute medical events, as well as those with chronic or complex illnesses requiring ongoing skilled nursing oversight. The home health team works with physicians to build personalized care plans and delivers services in the settings where patients are most comfortable—whether at home, in skilled nursing facilities, or in assisted living communities throughout the Richmond metro area and surrounding counties.

Both hospice and home health services are provided wherever the patient is most comfortable, with no requirement for travel or transportation coordination. The Richmond office, the organization's founding location, coordinates care across one of the largest service areas in the network and works closely with area hospitals, skilled nursing facilities, assisted living communities, and healthcare providers to ensure continuity of care.

Types of Care

Home Health and Hospice

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Reviews

4.6overall · 167 ratings combined

4.6★ on Google (167)

Jennell Dunn-Snead

Apr 2026

via Google

Our experience with physical therapy through James River Home Health was very positive. The care provided was thorough, supportive, and well-suited to my mom’s needs, especially considering she has Alzheimer’s. Ian, the physical therapist, was excellent. He showed a great deal of patience, kindness, and understanding during each visit. He took time to explain things clearly, worked at a pace that was comfortable for her, and created a calm, reassuring environment. His approach made a meaningful difference in how she engaged with therapy. From a PT perspective, I have no complaints. With Alzheimer’s my mom cries a lot but whenever she had PT with Ian her mood was different when he left.

Cheryl Price

Apr 2026

via Google

The best part of this experience with James River is when Ian came to help my mother with regaining her mobility. He was very supportive, encouraging and motivating. He honestly went over and beyond to get her the DME ( Durable Medical Equipment) she needed. Ian honestly became apart of our family and it was hard for my mom when the services ended. With older people it is hard for them to trust people in their homes but Ian worked his magic quickly and also became a Companion. Thank you very much Ian for taking great care of my mother. We really appreciate and miss you. 🙏🏾❤️

Dewan Young-Myles

Apr 2026

via Google

James River Home Health and Hospice has been instrumental in my dad's care. Ian and Sarah provided Physical Therapy post hospitalization for my dad and both exuded quality care the entire time. My dad went from utilizing a wheelchair; to using a rolling walker; and now walking with a cane independently. He has continued to use the exercises taught and has become empowered by the services provided. Talking about quality in action! I would recommend this HH agency to anyone seeking great and compassionate care. Kudos to all the amazing staff who showed up and made a big difference in my dad's care. ❤️

Karen Elswick

Mar 2026

via Google

Brittany was our nurse for the hospice care of my Mom, Betty Maney. She was always upbeat and kind. She spoke softly and with kindness to my Mom. She was quick to answer her phone. If she was in the middle of caring for another patient and our need wasn’t urgent she would call back within 5 minutes. She had great ideas when we were looking for solutions. She was direct with the nursing staff about doses and changing schedules to meet Mom’s needs. We used James River Hospice with my Dad and called them again for my Mom. Brittany and the agency were Excellant in their care and skill. Thank you

Lisa Yvette

Mar 2026

via Google

I can’t say enough wonderful things about Ian, my 81-year-old mother’s physical therapist with James River Home Health Care. From the very beginning, he showed incredible patience, compassion, and encouragement. He consistently motivated her to keep moving, even on days when she felt unsure or discouraged. Thanks to Ian’s guidance and support, my mom has made amazing progress—she’s now able to walk independently using just her cane. That level of confidence and mobility has truly improved her quality of life. James River Home Health Care is truly a wonderful establishment. The level of care, professionalism, and genuine concern for patients is evident in everything they do. Ian not only focuses on the physical aspect of therapy, but also uplifts his patients emotionally, which makes all the difference. We are so grateful for his dedication and care. I highly recommend Ian and the entire team to anyone looking for compassionate, high-quality home healthcare.

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