MyLivingChoice

Jacob Healthcare Center

4075 54th St.

4(314 ratings)· San Diego average: 4.5

Jacob Healthcare Center, photo 11 / 5

Quick Facts

Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
128
Licensed operator
Utah Lake Holdings, LLC
Care setting
Skilled nursing with subacute and respiratory care
Wound care
Dedicated wound management team on staff
Family communication tool
Staff print and deliver e-cards to residents

What Families Think

Jacob Healthcare Center draws overwhelmingly positive reviews for the warmth and dedication of its nursing, rehab, and concierge staff, with many families crediting specific caregivers for helping loved ones recover and regain independence. However, a cluster of serious complaints describes neglect, understaffing, slow response times, and a business office that becomes unresponsive once Medicare coverage ends, so experiences appear to vary significantly by unit and circumstance.

The Good

  • Reviewers repeatedly praise attentive, patient nursing and rehab staff
  • Many credit PT/OT programs with real recovery progress
  • Facility described as clean and well-kept by numerous reviewers
  • Bilingual staff noted as helpful for Spanish-speaking families
  • Concierge and social services staff singled out by name for support
  • Staff coordinate closely with families on care updates

The Bad

  • Multiple reports of slow response to call bells, especially for residents needing toileting help
  • Several reviews describe short staffing, especially on evening/night shifts
  • One report that business office became unresponsive after Medicare coverage ended, including a mishandled bed-hold
  • Multiple complaints about rude or dismissive front-desk/receptionist interactions
  • One review alleges reduced staffing and food portions after ownership change in 2023

AI-generated from reviews and community data.

Jacob Healthcare Center is a senior living community in San Diego, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.3 out of 5 across 215 reviews.

About Jacob Healthcare Center

Jacob Healthcare Center is a skilled nursing and rehabilitation community located in San Diego, California, providing 24-hour skilled nursing care for individuals recovering from surgery, illness, or injury.

The center offers subacute care for those recovering from serious illness or injury, along with respiratory care for individuals with breathing and cardiopulmonary disorders such as asthma and COPD, using therapeutic techniques and equipment.

A dedicated wound management team provides wound care services, and the rehabilitation team focuses on identifying and treating physical impairment and pain, as well as preventing future injury. Staff also work with residents managing debilitating arthritic conditions and those needing assistance with bathing, dressing, and other activities of daily living.

Treatment programs are designed for residents affected by stroke, brain injury, dementia, and other neurological disorders, with the overall goal of helping residents reach their highest level of function so they can return home and live independently.

The community also offers a service allowing families to send e-cards, which staff print out and deliver to residents.

Types of Care at Jacob Healthcare Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

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Reviews of Jacob Healthcare Center

4overall · 314 ratings combined

4.3★ on Google (215) · 3.5★ on Yelp (99) · Yelp page ↗

M

Melissa C.

Jul 2026

via Yelp

My dad has been a resident here for quite a while, and I want to say this clearly: the nursing and direct care staff are excellent. He is genuinely well cared for. Susie, Olga, and Natalia have gone above and beyond for him, and we're incredibly grateful. None of what follows is a reflection on them. What I can't get past is how quickly things changed after his Medicare coverage ended and we switched to private pay. Almost overnight, the business office stopped responding. We're still waiting for a callback about arranging additional therapy. A test his doctor ordered more than a month ago was never scheduled. And my mom has had multiple interactions with someone named Nina in the business office who has been rude and dismissive. During one phone call, Nina hung up on my mom while she was simply trying to get basic information. That is unacceptable. Then my dad ended up back in the hospital, and we discovered his bed had not been held for him. No one ever discussed or obtained our agreement for that. We have documentation showing we understood there would be bed hold fees and were fully prepared to pay them out of pocket. Despite that, we were told his bed was no longer being held. It is heartbreaking to think a medically fragile person could lose his place despite our willingness to pay the required fees. To be fair, after we escalated our concerns, another staff member began working with my mom and has taken the situation seriously. They have been following up on the Medicare coverage gap, our pending Medi-Cal application, and our concerns about how my mom was treated. I appreciate their efforts. It shouldn't have taken things reaching this point to get help, but I'm grateful someone is finally addressing these issues. I used to recommend Jacob without hesitation, and I still would when it comes to the quality of care provided by the nurses and caregivers. They have been wonderful. But there is a significant disconnect between the people caring for residents and the business office. If your loved one is transitioning off Medicare, be prepared to advocate for them, because our experience changed dramatically once that coverage ended. I sincerely hope these issues are resolved in a way that works for everyone. If they are, I'll gladly come back and update this review.

Melissa

Jul 2026

via Google

My dad has been a resident here for quite a while, and I want to say this clearly: the nursing and direct care staff are excellent. He is genuinely well cared for. Susie, Olga, and Natalia have gone above and beyond for him, and we’re incredibly grateful. None of what follows is a reflection on them.<br><br>What I can’t get past is how quickly things changed after his Medicare coverage ended and we switched to private pay. Almost overnight, the business office stopped responding. We’re still waiting for a callback about arranging additional therapy. A test his doctor ordered more than a month ago was never scheduled. And my mom has had multiple interactions with someone named Nina in the business office who has been rude and dismissive. During one phone call, Nina hung up on my mom while she was simply trying to get basic information. That is unacceptable.<br><br>Then my dad ended up back in the hospital, and we discovered his bed had not been held for him. No one ever discussed or obtained our agreement for that. We have documentation showing we understood there would be bed hold fees and were fully prepared to pay them out of pocket. Despite that, we were told his bed was no longer being held. It is heartbreaking to think a medically fragile person could lose his place despite our willingness to pay the required fees.<br><br>To be fair, after we escalated our concerns, another staff member began working with my mom and has taken the situation seriously. They have been following up on the Medicare coverage gap, our pending Medi-Cal application, and our concerns about how my mom was treated. I appreciate their efforts. It shouldn’t have taken things reaching this point to get help, but I’m grateful someone is finally addressing these issues.<br><br>I used to recommend Jacob without hesitation, and I still would when it comes to the quality of care provided by the nurses and caregivers. They have been wonderful. But there is a significant disconnect between the people caring for residents and the business office. If your loved one is transitioning off Medicare, be prepared to advocate for them, because our experience changed dramatically once that coverage ended.<br><br>I sincerely hope these issues are resolved in a way that works for everyone. If they are, I’ll gladly come back and update this review.

David Lamb

Jun 2026

via Google

⭐☆☆☆☆<br><br>I am extremely disappointed with the care my brother has received at Jacob Healthcare Center. My brother is paralyzed and cannot care for himself or attend to his own hygiene needs. He is completely dependent on staff for assistance, which makes timely care even more critical.<br><br>On multiple occasions, my brother has called for help after soiling himself and has been left waiting for hours before anyone responds. No resident, especially one who is paralyzed and unable to help themselves, should be forced to sit in that condition for extended periods of time. It is not only uncomfortable and humiliating, but it also raises serious concerns about resident dignity, health, and quality of care.<br><br>What is even more concerning is that when I speak with my brother and encourage him to call for assistance, he often calls me back 20 minutes or more later to tell me that nobody has come to help him. As a family member, it is heartbreaking to know that his basic needs are not being addressed in a timely manner.<br><br>I have also attempted to contact the facility directly regarding these concerns, only to have my calls go straight to voicemail without reaching anyone who could assist or provide answers. Communication with families should be a priority, especially when concerns involve the well-being of vulnerable residents.<br><br>My brother deserves to be treated with dignity, respect, and compassion. Residents who are unable to care for themselves should not be left waiting for extended periods for basic assistance. I sincerely hope management takes these concerns seriously and works to improve both resident care and communication with families.<br><br>This review reflects my personal experience and observations regarding the care and communication provided to my brother while he is a resident at the facility.

Randall Giese

Jun 2026

via Google

I was only visiting a patient. The staff were friendly and helpful. The facilities were neat and clean.

S

Simon F.

Jun 2026

via Yelp

Susie Schiller was very helpful with providing excellent care for my father in law CC. She went above and beyond and was extremely pleasant. Thank you Susie Schiller.

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Government Inspection History

10 inspection visits in the last three years, 63 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 1, 2026Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 7, 2026

Jan 15, 2026Fire Safety StandardHealth Standard16 citations
  • Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 16, 2026

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 14, 2026

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026

  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 15, 2026

  • Conduct risk assessment and an All-Hazards approach.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 13, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 16, 2026

Nov 27, 2024Health Complaint1 citation
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 12, 2024

Sep 12, 2024Fire Safety StandardHealth Standard28 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2024

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2024

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2024

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2024

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2024

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2024

  • Provide a written emergency evacuation plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2024

  • Establish policies and procedures for medical documentation.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 30, 2024

  • Conduct risk assessment and an All-Hazards approach.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 30, 2024

  • Establish roles under a Waiver declared by secretary.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 30, 2024

  • Provide family notifications of emergency plan.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 30, 2024

  • Have simulated fire drills held at unexpected times.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 30, 2024

Jan 31, 2024Health Complaint2 citations
  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 21, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 21, 2024

Jan 26, 2024Infection ControlNo citations
Nov 8, 2023Infection ControlNo citations
Oct 13, 2023Fire Safety Complaint1 citation
  • Properly provide smoke detection systems in areas open to corridors.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Oct 13, 2023

Jul 12, 2023Health Complaint2 citations
  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 7, 2023

  • Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 7, 2023

Jun 11, 2021Fire Safety StandardHealth Standard12 citations
  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2021

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2021

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2021

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2021

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2021

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2021

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2021

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2021

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2021

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2021

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 7, 2021

  • Provide primary/alternate means for communication.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 7, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Jacob Healthcare Center offer?

Jacob Healthcare Center offers Skilled Nursing / Long Term Care.

Where is Jacob Healthcare Center located?

Jacob Healthcare Center is located at 4075 54th St. in San Diego, California.

What do families say about Jacob Healthcare Center?

Jacob Healthcare Center draws overwhelmingly positive reviews for the warmth and dedication of its nursing, rehab, and concierge staff, with many families crediting specific caregivers for helping loved ones recover and regain independence. However, a cluster of serious complaints describes neglect, understaffing, slow response times, and a business office that becomes unresponsive once Medicare coverage ends, so experiences appear to vary significantly by unit and circumstance.

How did Jacob Healthcare Center do on recent health and safety inspections?

Jacob Healthcare Center had 10 government inspection visits in the last three years, with 63 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Jacob Healthcare Center?

Submit the Request Information form on this page to connect with Jacob Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Jacob Healthcare Center? Claim this listing to update photos, pricing, and details. It's free.

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