Jacob Healthcare Center

My dad has been a resident here for quite a while, and I want to say this clearly: the nursing and direct care staff are excellent. He is genuinely well cared for. Susie, Olga, and Natalia have gone above and beyond for him, and we're incredibly grateful. None of what follows is a reflection on them. What I can't get past is how quickly things changed after his Medicare coverage ended and we switched to private pay. Almost overnight, the business office stopped responding. We're still waiting for a callback about arranging additional therapy. A test his doctor ordered more than a month ago was never scheduled. And my mom has had multiple interactions with someone named Nina in the business office who has been rude and dismissive. During one phone call, Nina hung up on my mom while she was simply trying to get basic information. That is unacceptable. Then my dad ended up back in the hospital, and we discovered his bed had not been held for him. No one ever discussed or obtained our agreement for that. We have documentation showing we understood there would be bed hold fees and were fully prepared to pay them out of pocket. Despite that, we were told his bed was no longer being held. It is heartbreaking to think a medically fragile person could lose his place despite our willingness to pay the required fees. To be fair, after we escalated our concerns, another staff member began working with my mom and has taken the situation seriously. They have been following up on the Medicare coverage gap, our pending Medi-Cal application, and our concerns about how my mom was treated. I appreciate their efforts. It shouldn't have taken things reaching this point to get help, but I'm grateful someone is finally addressing these issues. I used to recommend Jacob without hesitation, and I still would when it comes to the quality of care provided by the nurses and caregivers. They have been wonderful. But there is a significant disconnect between the people caring for residents and the business office. If your loved one is transitioning off Medicare, be prepared to advocate for them, because our experience changed dramatically once that coverage ended. I sincerely hope these issues are resolved in a way that works for everyone. If they are, I'll gladly come back and update this review.

Melissa

Jul 2026

via Google ↗

My dad has been a resident here for quite a while, and I want to say this clearly: the nursing and direct care staff are excellent. He is genuinely well cared for. Susie, Olga, and Natalia have gone above and beyond for him, and we’re incredibly grateful. None of what follows is a reflection on them.<br><br>What I can’t get past is how quickly things changed after his Medicare coverage ended and we switched to private pay. Almost overnight, the business office stopped responding. We’re still waiting for a callback about arranging additional therapy. A test his doctor ordered more than a month ago was never scheduled. And my mom has had multiple interactions with someone named Nina in the business office who has been rude and dismissive. During one phone call, Nina hung up on my mom while she was simply trying to get basic information. That is unacceptable.<br><br>Then my dad ended up back in the hospital, and we discovered his bed had not been held for him. No one ever discussed or obtained our agreement for that. We have documentation showing we understood there would be bed hold fees and were fully prepared to pay them out of pocket. Despite that, we were told his bed was no longer being held. It is heartbreaking to think a medically fragile person could lose his place despite our willingness to pay the required fees.<br><br>To be fair, after we escalated our concerns, another staff member began working with my mom and has taken the situation seriously. They have been following up on the Medicare coverage gap, our pending Medi-Cal application, and our concerns about how my mom was treated. I appreciate their efforts. It shouldn’t have taken things reaching this point to get help, but I’m grateful someone is finally addressing these issues.<br><br>I used to recommend Jacob without hesitation, and I still would when it comes to the quality of care provided by the nurses and caregivers. They have been wonderful. But there is a significant disconnect between the people caring for residents and the business office. If your loved one is transitioning off Medicare, be prepared to advocate for them, because our experience changed dramatically once that coverage ended.<br><br>I sincerely hope these issues are resolved in a way that works for everyone. If they are, I’ll gladly come back and update this review.

David Lamb

Jun 2026

via Google ↗

⭐☆☆☆☆<br><br>I am extremely disappointed with the care my brother has received at Jacob Healthcare Center. My brother is paralyzed and cannot care for himself or attend to his own hygiene needs. He is completely dependent on staff for assistance, which makes timely care even more critical.<br><br>On multiple occasions, my brother has called for help after soiling himself and has been left waiting for hours before anyone responds. No resident, especially one who is paralyzed and unable to help themselves, should be forced to sit in that condition for extended periods of time. It is not only uncomfortable and humiliating, but it also raises serious concerns about resident dignity, health, and quality of care.<br><br>What is even more concerning is that when I speak with my brother and encourage him to call for assistance, he often calls me back 20 minutes or more later to tell me that nobody has come to help him. As a family member, it is heartbreaking to know that his basic needs are not being addressed in a timely manner.<br><br>I have also attempted to contact the facility directly regarding these concerns, only to have my calls go straight to voicemail without reaching anyone who could assist or provide answers. Communication with families should be a priority, especially when concerns involve the well-being of vulnerable residents.<br><br>My brother deserves to be treated with dignity, respect, and compassion. Residents who are unable to care for themselves should not be left waiting for extended periods for basic assistance. I sincerely hope management takes these concerns seriously and works to improve both resident care and communication with families.<br><br>This review reflects my personal experience and observations regarding the care and communication provided to my brother while he is a resident at the facility.

Randall Giese

Jun 2026

via Google ↗

I was only visiting a patient. The staff were friendly and helpful. The facilities were neat and clean.

Susie Schiller was very helpful with providing excellent care for my father in law CC. She went above and beyond and was extremely pleasant. Thank you Susie Schiller.