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Ignite Medical Resort Round Rock

16219 Ranch Road 620 North

4.5(660 ratings)· Austin average: 4.4

Ignite Medical Resort Round Rock, photo 11 / 5

Quick Facts

Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
70
Care focus
Rehabilitation-oriented skilled nursing, not long-term residential
Dialysis services
On-site dialysis care available for residents
Lab turnaround
No on-site lab; results delayed up to two days
Staffing ratio concern
One report of one aide covering up to 17 patients

What Families Think

Ignite Medical Resort Round Rock is a skilled nursing and rehabilitation facility that draws many enthusiastic reviews praising its therapy teams and individual caregivers, alongside a smaller but serious set of reports describing understaffing, slow call-light response, and safety lapses. Families considering short-term rehab stays generally report strong outcomes, while some describe distressing experiences involving falls, delayed toileting assistance, and one report of a preventable death.

The Good

  • Frequently praised physical/occupational therapy teams
  • Many reviewers highlight compassionate, attentive nursing and CNA staff
  • Facility described as clean, modern, and well-maintained
  • Case managers and hospitality staff singled out for helpfulness
  • Large on-site gym and therapy equipment

The Bad

  • Multiple reports of severe understaffing affecting basic care
  • Several reviewers describe long call-light response times, sometimes over an hour
  • One report of repeated falls and unsanitary conditions for a resident
  • One serious report involving a preventable death and DNR mishandling
  • Multiple complaints about poor food quality and communication between departments

AI-generated from reviews and community data.

Ignite Medical Resort Round Rock is a senior living community in Austin, Texas offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.5 out of 5 across 660 reviews.

About Ignite Medical Resort Round Rock

Ignite Medical Resort Round Rock is a skilled nursing / long term care community in Austin, Texas.

Families rate Ignite Medical Resort Round Rock 4.5 out of 5 based on 660 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Ignite Medical Resort Round Rock

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Ignite Medical Resort Round Rock

4.5overall · 660 ratings combined

4.5★ on Google (660)

mary mckee

Jul 2026

via Google

This is a terrible place. My friend was a pt You push the call light it alerts the staff but they don’t ask what you want they answer the light whenever sometimes over an hour wait and they have no idea what you even need ! My friend spent 45 minutes on the commode when the aide left her there and didnt come back and no one answered light for 45 minutes completely unacceptable then they were mad that she had soiled the floor<br>They have a community ice chest that ran out at 400pm apparently that’s the ice limit for the day that ice chest also includes everyone and their dog sticking their hands in with the scoop and just dropping it in when done. A place this size should have at least 3 ice makers and more than one pitiful microwave for the whole place and you need a microwave because the food they serve is so bad. I am a nurse for 40 years I would never allow my family to go to a place like this one. The 3 priorities in care are being safe being clean and being nourished well. Ignite you struck out on all 3 !

Sara Huckabee

Jul 2026

via Google

I cannot recommend this facility to anyone with a loved one who needs skilled rehabilitation or high-acuity care.<br><br>My family experienced repeated problems with severe understaffing that appeared to affect nearly every aspect of patient care. At times, it seemed there was only one nurse or aide responsible for as many as 17 patients. Whether that was the official staffing ratio or not, the level of care reflected a facility stretched far beyond its limits.<br><br>The most upsetting experience was waiting well over an hour after using the call light for help with toileting. By the time anyone responded, my family member had already soiled herself. We ended up providing the care ourselves most of the time because we could no longer depend on timely assistance. On another occasion, a broken bathroom call light left her stranded for approximately 45 minutes, forcing her to attempt an unsafe transfer on her own and creating a serious fall risk.<br><br>Unfortunately, these were not isolated incidents. During visits, I regularly saw multiple call lights going unanswered, families wandering the halls searching for help, and patients waiting far too long for basic care. At one point, while patients were waiting for assistance, several staff members were gathered in a back room eating together, leaving the floor seemingly unattended. Employees need to stagger breaks.<br><br>The food was another major disappointment. This facility promotes itself as a high-end rehabilitation center, yet meals were consistently poor quality and lacked the fresh, nutritious foods patients need to heal. My family often felt compelled to bring outside meals, yet there wasn't even a microwave available for reheating food.<br><br>I was also concerned by several operational issues, including the use of a shared open ice cooler instead of a more sanitary dispensing system. Delays in laboratory testing that could impact dialysis patients, where timely lab results are critical for safe treatment. There was no onsite lab and lab results were not posted or available for 2 days.<br><br>What saddened me most was seeing vulnerable patients—including veterans and retired healthcare professionals—left waiting for basic needs such as toileting, hygiene, and assistance. No one recovering from surgery, illness, or dialysis should have to worry whether help will come in time.<br><br>I understand that healthcare facilities everywhere face staffing challenges, but patients and their families deserve safe, compassionate, and timely care. My hope is that management addresses the chronic understaffing and operational shortcomings so future residents receive the level of care this facility promises.<br><br>PS: The chief of culture Jim White owns casinos. This man has no clue about how healthcare is run or works.

Ruby Joyce Alexander

Jul 2026

via Google

Very clean, friendly staff with the exception of two, but the therapist staff is excellent. They took good care of my sister. I was very pleased.

Hailee Bage

Jul 2026

via Google

Heather was amazing. Listened to all of my issues with my nanny and was very caring. The place itself is beautiful as well.

Sam Van

Jul 2026

via Google

The place was very nice, the staff was very courteous, and it seems to have nice accommodations. Of any place I've ever been to, I was probably most impressed with this place.

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Government Inspection History

16 inspection visits in the last three years, 46 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 28, 2026Health Complaint2 citations
  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 27, 2026

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 27, 2026

Jan 15, 2026Fire Safety StandardHealth Standard9 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 16, 2026

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 16, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2026

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2026

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2026

Dec 8, 2025Health Complaint1 citation
  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 9, 2025

May 3, 2025Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 3, 2025

Jan 29, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2025

Jan 15, 2025Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 31, 2025

Nov 14, 2024Health Complaint5 citations
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 12, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Dec 12, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 12, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 12, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 12, 2024

Oct 16, 2024Fire Safety StandardHealth Standard6 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 20, 2024

  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2024

  • Have policies on smoking.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2024

  • Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2024

Sep 24, 2024Health Complaint2 citations
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 13, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 13, 2024

Jul 27, 2024Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2024

Jul 19, 2024Health Complaint3 citations
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 30, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 30, 2024

  • Ensure that residents are free from significant medication errors.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 30, 2024

Mar 7, 2024Infection ControlNo citations
Nov 3, 2023Health Complaint1 citation
  • Plan the resident's discharge to meet the resident's goals and needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 8, 2023

Oct 8, 2023Infection ControlNo citations
Aug 25, 2023Fire Safety StandardHealth ComplaintHealth Standard10 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Sep 28, 2023

  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 25, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2023

  • Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 28, 2023

  • Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 28, 2023

  • Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 28, 2023

  • Provide training in compliance and ethics.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 28, 2023

  • Provide behavior health training consistent with the requirements and as determined by a facility assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 28, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 28, 2023

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Sep 28, 2023

Jul 11, 2023Health Complaint3 citations
  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 7, 2023

  • Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 7, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 7, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Ignite Medical Resort Round Rock offer?

Ignite Medical Resort Round Rock offers Skilled Nursing / Long Term Care.

Where is Ignite Medical Resort Round Rock located?

Ignite Medical Resort Round Rock is located at 16219 Ranch Road 620 North in Austin, Texas.

What do families say about Ignite Medical Resort Round Rock?

Ignite Medical Resort Round Rock is a skilled nursing and rehabilitation facility that draws many enthusiastic reviews praising its therapy teams and individual caregivers, alongside a smaller but serious set of reports describing understaffing, slow call-light response, and safety lapses. Families considering short-term rehab stays generally report strong outcomes, while some describe distressing experiences involving falls, delayed toileting assistance, and one report of a preventable death.

How did Ignite Medical Resort Round Rock do on recent health and safety inspections?

Ignite Medical Resort Round Rock had 16 government inspection visits in the last three years, with 46 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Ignite Medical Resort Round Rock?

Submit the Request Information form on this page to connect with Ignite Medical Resort Round Rock and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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