Ignite Medical Resort Round Rock

mary mckee

Jul 2026

via Google ↗

This is a terrible place. My friend was a pt You push the call light it alerts the staff but they don’t ask what you want they answer the light whenever sometimes over an hour wait and they have no idea what you even need ! My friend spent 45 minutes on the commode when the aide left her there and didnt come back and no one answered light for 45 minutes completely unacceptable then they were mad that she had soiled the floor<br>They have a community ice chest that ran out at 400pm apparently that’s the ice limit for the day that ice chest also includes everyone and their dog sticking their hands in with the scoop and just dropping it in when done. A place this size should have at least 3 ice makers and more than one pitiful microwave for the whole place and you need a microwave because the food they serve is so bad. I am a nurse for 40 years I would never allow my family to go to a place like this one. The 3 priorities in care are being safe being clean and being nourished well. Ignite you struck out on all 3 !

Sara Huckabee

Jul 2026

via Google ↗

I cannot recommend this facility to anyone with a loved one who needs skilled rehabilitation or high-acuity care.<br><br>My family experienced repeated problems with severe understaffing that appeared to affect nearly every aspect of patient care. At times, it seemed there was only one nurse or aide responsible for as many as 17 patients. Whether that was the official staffing ratio or not, the level of care reflected a facility stretched far beyond its limits.<br><br>The most upsetting experience was waiting well over an hour after using the call light for help with toileting. By the time anyone responded, my family member had already soiled herself. We ended up providing the care ourselves most of the time because we could no longer depend on timely assistance. On another occasion, a broken bathroom call light left her stranded for approximately 45 minutes, forcing her to attempt an unsafe transfer on her own and creating a serious fall risk.<br><br>Unfortunately, these were not isolated incidents. During visits, I regularly saw multiple call lights going unanswered, families wandering the halls searching for help, and patients waiting far too long for basic care. At one point, while patients were waiting for assistance, several staff members were gathered in a back room eating together, leaving the floor seemingly unattended. Employees need to stagger breaks.<br><br>The food was another major disappointment. This facility promotes itself as a high-end rehabilitation center, yet meals were consistently poor quality and lacked the fresh, nutritious foods patients need to heal. My family often felt compelled to bring outside meals, yet there wasn't even a microwave available for reheating food.<br><br>I was also concerned by several operational issues, including the use of a shared open ice cooler instead of a more sanitary dispensing system. Delays in laboratory testing that could impact dialysis patients, where timely lab results are critical for safe treatment. There was no onsite lab and lab results were not posted or available for 2 days.<br><br>What saddened me most was seeing vulnerable patients—including veterans and retired healthcare professionals—left waiting for basic needs such as toileting, hygiene, and assistance. No one recovering from surgery, illness, or dialysis should have to worry whether help will come in time.<br><br>I understand that healthcare facilities everywhere face staffing challenges, but patients and their families deserve safe, compassionate, and timely care. My hope is that management addresses the chronic understaffing and operational shortcomings so future residents receive the level of care this facility promises.<br><br>PS: The chief of culture Jim White owns casinos. This man has no clue about how healthcare is run or works.

Ruby Joyce Alexander

Jul 2026

via Google ↗

Very clean, friendly staff with the exception of two, but the therapist staff is excellent. They took good care of my sister. I was very pleased.

Hailee Bage

Jul 2026

via Google ↗

Heather was amazing. Listened to all of my issues with my nanny and was very caring. The place itself is beautiful as well.

Sam Van

Jul 2026

via Google ↗

The place was very nice, the staff was very courteous, and it seems to have nice accommodations. Of any place I've ever been to, I was probably most impressed with this place.