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The Center At Parmer

13800 N Fm 620 Rd Sb

3.9(173 ratings)

The Center At Parmer — photo 11 / 5

Quick Facts

Weekend therapy
No rehab therapy offered on weekends
Laundry service
No on-site washer/dryer for patient clothing
Private-pay rate
Self-pay cost around $625 per day
Room setup
All rooms are private with private bathrooms

What Families Think

The Center at Parmer is a skilled nursing and rehabilitation facility in Austin, Texas, where reviewers frequently praise the physical, occupational, and speech therapy teams and the quality of the food. However, a substantial number of reviews describe chronic understaffing, slow response to call buttons, and communication breakdowns between case managers, nursing leadership, and families. Experiences vary widely, with some families reporting excellent, attentive care and others describing neglect and unresolved concerns.

The Good

  • Therapy staff (PT/OT/speech) consistently praised by name
  • Many reviewers say food quality is excellent
  • Facility described as clean and hotel-like, not institutional
  • Several individual nurses and CNAs singled out for compassionate care
  • Family members note administrators personally addressed concerns

The Bad

  • Multiple reports of understaffing and long waits for call-button assistance
  • Several reviewers cite poor communication from case managers and administration
  • One report of no rehab therapy offered on weekends
  • One report of no on-site laundry service for patients
  • Some reports of maintenance issues like lost hot water or A/C outages

AI-generated from reviews and community data.

About The Center At Parmer

The Center at Parmer is a skilled nursing facility located in Austin, Texas, licensed by the state to provide care for patients transitioning from a hospital stay or surgery toward wellness and a return home. Rather than functioning as a hospital, it focuses on the recovery phase after acute or surgical care has already been addressed.

Care is physician-driven, with an individualized plan designed to maximize quality and support each patient's return to their highest functional level. Services include skilled-nursing care, routine blood draws, medication delivery, x-rays, family involvement, psychological care, and discharge planning.

Each patient has access to physical, occupational, and speech therapy services as part of a customized plan of care emphasizing personal rehabilitation goals. Physical therapists work with patients on walking, range of motion, strengthening, balance, and managing stairs or inclines.

An Executive Chef prepares meals for guests, reflecting an emphasis on nutrition as part of the recovery process. The facility describes its atmosphere as hotel-like, combining medical care with a focus on comfort, and notes the use of state-of-the-art medical equipment.

The Center at Parmer positions itself as an additional option for patients in the Austin, TX area seeking rehabilitative care after a hospital stay or surgery.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.9overall · 173 ratings combined

3.9★ on Google (173)

Belle Donttell

Jul 2026

via Google

The Center at Parmer is fantastic! On a scale of 1-5, I give them a 10. It is beautiful and up-to-date, and well cared for. I stayed at the Center at Parmer for more than 3 weeks. If you’re checking into a rehab center with kind and professional staff, this is the place to go. They really follow through on your requests. All rooms are private with private bathrooms and are disability accessible with good TVs. The beds are comfy with regular and air mattresses available. The food is excellent and if I needed anything, they brought it to me quickly. They have an all day menu available which is ideal if the daily menu items are not to your liking. The food is nutritious and you can ask for special diets like cardiac, diabetic and vegan. The PTs and OTs, like Linsey are all encouraging and really cheered me on. The equipment and rec room stand out. The staff all recommend exercises during your off time. The staff addresses your health goals. I really need to give a shout out to the excellent staff. Everyone quickly gets you what you need including the front desk receptioness . The RNs and LVNs who are outstanding and stand out for their professional and personal qualities are Danielle, Joanna, Robyn, and Ingris. The exceptional CNAs who really stand out for their care and hard work include Jasmine, Nicole, Rice, and Ashley. The nurse practitioners that particularly stand out for their care, listening skills, and explanations are Jenn, Lauren, and Sue. I was medically and physically taken well care of. I highly recommend you choosing The Center at Parmer for your skilled nursing and physical rehab needs.

Harriett Clements

Jul 2026

via Google

I would like to extend a special thank you to the therapy department, they have all been so kind and helpful.<br>Especially the CNA's. One special favorite is Delfina, thank you for my showers, you make me feel like I'm at the spa .<br>Nurse's you are wonderful 😊<br>Food is great. Clean place. 5 super stars.

Em Rod

Jun 2026

via Google

My aunt stayed at The Center at Parmer for rehabilitation, and our family was very impressed with the care she received. The nurses, therapists, and staff were always friendly, professional, and willing to help. The facility was clean and well-maintained, and communication with our family was great throughout her stay. We could tell the team genuinely cared about their residents and worked hard to create a positive atmosphere. Thank you to everyone for making a difficult time much easier for our family.

Jazmine Garcia

Jun 2026

via Google

My family member recently stayed at The Center at Parmer, and we had a wonderful experience. The staff was incredibly kind, attentive, and proactive in making sure all needs were met. The environment was clean, welcoming, and comfortable, and the food was excellent. Everyone on the team went above and beyond to provide great care and support. It gave our family peace of mind knowing our loved one was in such good hands. We truly appreciate everything the staff did and highly recommend The Center at Parmer!

patti melton-pieszchala

Jun 2026

via Google

I give this place 4 stars , showers are great especially done by Delfina CNA<br>Also Perla is a great tec. Food is great. PT is wonderful, nice and clean place.

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Frequently Asked Questions

What types of care does The Center At Parmer offer?

The Center At Parmer offers Skilled Nursing / Long Term Care.

Where is The Center At Parmer located?

The Center At Parmer is located at 13800 N Fm 620 Rd Sb in Austin, Texas.

What do families say about The Center At Parmer?

The Center at Parmer is a skilled nursing and rehabilitation facility in Austin, Texas, where reviewers frequently praise the physical, occupational, and speech therapy teams and the quality of the food. However, a substantial number of reviews describe chronic understaffing, slow response to call buttons, and communication breakdowns between case managers, nursing leadership, and families. Experiences vary widely, with some families reporting excellent, attentive care and others describing neglect and unresolved concerns.

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