MyLivingChoice

The Center At Parmer

13800 N Fm 620 Rd Sb

3.9(173 ratings)· Austin average: 4.4

The Center At Parmer, photo 11 / 5

Quick Facts

Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
80
Weekend therapy
No rehab therapy offered on weekends
Laundry service
No on-site washer/dryer for patient clothing
Private-pay rate
Self-pay cost around $625 per day
Room setup
All rooms are private with private bathrooms

What Families Think

The Center at Parmer is a skilled nursing and rehabilitation facility in Austin, Texas, where reviewers frequently praise the physical, occupational, and speech therapy teams and the quality of the food. However, a substantial number of reviews describe chronic understaffing, slow response to call buttons, and communication breakdowns between case managers, nursing leadership, and families. Experiences vary widely, with some families reporting excellent, attentive care and others describing neglect and unresolved concerns.

The Good

  • Therapy staff (PT/OT/speech) consistently praised by name
  • Many reviewers say food quality is excellent
  • Facility described as clean and hotel-like, not institutional
  • Several individual nurses and CNAs singled out for compassionate care
  • Family members note administrators personally addressed concerns

The Bad

  • Multiple reports of understaffing and long waits for call-button assistance
  • Several reviewers cite poor communication from case managers and administration
  • One report of no rehab therapy offered on weekends
  • One report of no on-site laundry service for patients
  • Some reports of maintenance issues like lost hot water or A/C outages

AI-generated from reviews and community data.

The Center At Parmer is a senior living community in Austin, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 173 reviews.

About The Center At Parmer

The Center at Parmer is a skilled nursing facility located in Austin, Texas, licensed by the state to provide care for patients transitioning from a hospital stay or surgery toward wellness and a return home. Rather than functioning as a hospital, it focuses on the recovery phase after acute or surgical care has already been addressed.

Care is physician-driven, with an individualized plan designed to maximize quality and support each patient's return to their highest functional level. Services include skilled-nursing care, routine blood draws, medication delivery, x-rays, family involvement, psychological care, and discharge planning.

Each patient has access to physical, occupational, and speech therapy services as part of a customized plan of care emphasizing personal rehabilitation goals. Physical therapists work with patients on walking, range of motion, strengthening, balance, and managing stairs or inclines.

An Executive Chef prepares meals for guests, reflecting an emphasis on nutrition as part of the recovery process. The facility describes its atmosphere as hotel-like, combining medical care with a focus on comfort, and notes the use of state-of-the-art medical equipment.

The Center at Parmer positions itself as an additional option for patients in the Austin, TX area seeking rehabilitative care after a hospital stay or surgery.

Types of Care at The Center At Parmer

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of The Center At Parmer

3.9overall · 173 ratings combined

3.9★ on Google (173)

Belle Donttell

Jul 2026

via Google

The Center at Parmer is fantastic! On a scale of 1-5, I give them a 10. It is beautiful and up-to-date, and well cared for. I stayed at the Center at Parmer for more than 3 weeks. If you’re checking into a rehab center with kind and professional staff, this is the place to go. They really follow through on your requests. All rooms are private with private bathrooms and are disability accessible with good TVs. The beds are comfy with regular and air mattresses available. The food is excellent and if I needed anything, they brought it to me quickly. They have an all day menu available which is ideal if the daily menu items are not to your liking. The food is nutritious and you can ask for special diets like cardiac, diabetic and vegan. The PTs and OTs, like Linsey are all encouraging and really cheered me on. The equipment and rec room stand out. The staff all recommend exercises during your off time. The staff addresses your health goals. I really need to give a shout out to the excellent staff. Everyone quickly gets you what you need including the front desk receptioness . The RNs and LVNs who are outstanding and stand out for their professional and personal qualities are Danielle, Joanna, Robyn, and Ingris. The exceptional CNAs who really stand out for their care and hard work include Jasmine, Nicole, Rice, and Ashley. The nurse practitioners that particularly stand out for their care, listening skills, and explanations are Jenn, Lauren, and Sue. I was medically and physically taken well care of. I highly recommend you choosing The Center at Parmer for your skilled nursing and physical rehab needs.

Harriett Clements

Jul 2026

via Google

I would like to extend a special thank you to the therapy department, they have all been so kind and helpful.<br>Especially the CNA's. One special favorite is Delfina, thank you for my showers, you make me feel like I'm at the spa .<br>Nurse's you are wonderful 😊<br>Food is great. Clean place. 5 super stars.

Em Rod

Jun 2026

via Google

My aunt stayed at The Center at Parmer for rehabilitation, and our family was very impressed with the care she received. The nurses, therapists, and staff were always friendly, professional, and willing to help. The facility was clean and well-maintained, and communication with our family was great throughout her stay. We could tell the team genuinely cared about their residents and worked hard to create a positive atmosphere. Thank you to everyone for making a difficult time much easier for our family.

Jazmine Garcia

Jun 2026

via Google

My family member recently stayed at The Center at Parmer, and we had a wonderful experience. The staff was incredibly kind, attentive, and proactive in making sure all needs were met. The environment was clean, welcoming, and comfortable, and the food was excellent. Everyone on the team went above and beyond to provide great care and support. It gave our family peace of mind knowing our loved one was in such good hands. We truly appreciate everything the staff did and highly recommend The Center at Parmer!

patti melton-pieszchala

Jun 2026

via Google

I give this place 4 stars , showers are great especially done by Delfina CNA<br>Also Perla is a great tec. Food is great. PT is wonderful, nice and clean place.

Request information

Ask about availability, pricing, or a tour. Your details go only to The Center At Parmer, never sold or shared.

Government Inspection History

8 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 30, 2026Fire Safety StandardHealth Standard16 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Address patient/client population and determine types of services needed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Establish policies and procedures including evacuation.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Provide emergency officials' contact information.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 6, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2026

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 26, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2026

Nov 24, 2025Health Complaint2 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 25, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 25, 2025

Jul 15, 2025Health Complaint2 citations
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 16, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 16, 2025

Jun 23, 2025Health Complaint1 citation
  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 14, 2025

Oct 31, 2024Fire Safety StandardHealth Standard5 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 24, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 24, 2024

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 24, 2024

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 24, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 24, 2024

Feb 13, 2024Health Complaint1 citation
  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity B of L: potential for minimal harm, patternFound during a complaint inspectionCorrected Mar 8, 2024

Oct 5, 2023Infection ControlNo citations
Sep 1, 2023Fire Safety StandardHealth Standard6 citations
  • Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 25, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 4, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 4, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Center At Parmer offer?

The Center At Parmer offers Skilled Nursing / Long Term Care.

Where is The Center At Parmer located?

The Center At Parmer is located at 13800 N Fm 620 Rd Sb in Austin, Texas.

What do families say about The Center At Parmer?

The Center at Parmer is a skilled nursing and rehabilitation facility in Austin, Texas, where reviewers frequently praise the physical, occupational, and speech therapy teams and the quality of the food. However, a substantial number of reviews describe chronic understaffing, slow response to call buttons, and communication breakdowns between case managers, nursing leadership, and families. Experiences vary widely, with some families reporting excellent, attentive care and others describing neglect and unresolved concerns.

How did The Center At Parmer do on recent health and safety inspections?

The Center At Parmer had 8 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Center At Parmer?

Submit the Request Information form on this page to connect with The Center At Parmer and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at The Center At Parmer? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Austin.

Prefer to stay home?

Home care agencies serving Austin bring help to the house: daily living, companionship, and respite for family caregivers.

All home care agencies in Austin