4.1(44 ratings)· Hackettstown average: 4.7
1 / 6California CDSS
Reviewers frequently praise the sales and support staff, especially Gail Kinney, for guiding families through the move-in process, and many residents describe a caring, clean, and lively community with a strong wellness program. However, a cluster of reviews describes a 2022 closure of the skilled nursing and Medicaid-funded assisted living wings that displaced long-term residents on short notice, alongside isolated but serious complaints about therapy quality and emergency responsiveness.
AI-generated from reviews and community data.
House of the Good Shepherd is a senior living community in Hackettstown, New Jersey offering Assisted Living and Independent Living. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 4.1 out of 5 across 44 reviews.
Riverwalk Village at House of the Good Shepherd is a Life Plan Community in Hackettstown, New Jersey, offering independent living with access to higher levels of care including Assisted Living, Enhanced Assisted Living, Post-Acute Rehabilitation, and Respite Care.
The community features modern apartment floor plans and emphasizes maintenance-free living designed for active adults. Residents enjoy a maintenance-free setting that provides everything needed for an active and healthy lifestyle.
The community cultivates a culture focused on hospitality and service, with exquisite dining and a small-town feel. Programming is centered on enriching residents' lives through vibrant living and high-quality senior care that nurtures the mind, body, and spirit.
Riverwalk Village offers a scenic setting where residents can pursue activities and interests they love. The community welcomes direct admissions from outside for higher levels of care depending on availability.
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Help Me Choose4.1overall · 44 ratings combined
4.1★ on Google (44)
Doug Bush
May 2026
Riverwalk Village recently held a remembrance event to honor the residents no longer with us. It was a wonderful reminder of how well my parents were treated in their final years, both in the independent and assisted living sections, and how much they and my family appreciated the care and community they enjoyed.
Jenise Hart
Mar 2026
Great place! They are caring and it's clean!
cheraldine oliver
Feb 2026
It is with great pleasure that I have had the experience of working with Gail Kinney. She has always done an exceptional job of responding to my needs with a positive manner. She always addresses my questions with a can do attitude and finds a resolution to any given problem. It is a relief to know she is there when ever I need her at any given time. Thank goodness for this special resource. She has made the adjustment to my new home much easier. I am very happy she is here and consider her a new friend. Cheraldine Oliver
Barb Pedersen
Oct 2025
After visiting 3 local communities to consider for my parents to move into, our family chose Riverwalk Village! The facilities are impeccable (delicious food), the staff are friendly and professional, and they communicate expertly to make it easier to understand all the complexities of a huge life change like this.
Scott Best
Oct 2025
For months I've been drafting in my head a review of my experience with Gail Kinney and so many of the Riverwalk Village community; moving my mom from our childhood home to her "next best move" to The House of the Good Shephard's Riverwalk Village.<br>From start to finish its been like a feel-good, movie script of a story. Gail has been consistently supportive, directing with love, compassion and expertise as we worked through the decision with my mom that would enhance the quality of her life in the ways we would best dream of.<br>Our relationship began with my casual inquiry before choosing another place "Oh your mom doesnt sound like assistive living material". Boy was she right, but it would take months of convincing mom to agree. Those months were met with welcomes to come anytime and invitations to both big and small events so Mom could get a feel for what it would be like to call this her home.<br>I knew she would be the "Bell of the ball" once here and six months after that initial phone call, Mom moved in to the biggest upgrade to her lifestyle we could imagine! Her new place is half the size of her old home but spacious and beautiful: a fancy, full kitchen, wonderful bathroom and terrific views out her livingroom and bedroom windows.<br>Mom is the bell of the ball. Once sedentary, she attends exercise and enrichment classes, hangs with her new freinds after dinner and signs up for trips and adventures. She sits and chats on the balcony overlooking the river and attends neighbor meetings. And Gail and team have been with us through it all. Her interest in my Mom's success is genuine and continues to this day! I have called on her for occasional support and Gail willingly guides our needs.<br>HOTGS is more than a dream come true and has enriched my Mom's life in both measurable and immerasurable ways. I am so grateful. Thank you Gail, Jeff, Rahzon and ALL the staff at Riverwalk Village - Fondly, Donna and Scott Best- Stanhope, NJ
House of the Good Shepherd offers Assisted Living and Independent Living.
House of the Good Shepherd is located at 798 Willow Grove Street Hackettstown, Nj 07840 in Hackettstown, New Jersey.
Reviewers frequently praise the sales and support staff, especially Gail Kinney, for guiding families through the move-in process, and many residents describe a caring, clean, and lively community with a strong wellness program. However, a cluster of reviews describes a 2022 closure of the skilled nursing and Medicaid-funded assisted living wings that displaced long-term residents on short notice, alongside isolated but serious complaints about therapy quality and emergency responsiveness.
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