Tina Banks
Jun 2026
Home Instead is responsive, compassionate, and dedicated to providing excellent care for people. Their team is professional and easy to collaborate with making sure their clients get all their needs met!
1 / 5Quick Facts
What Families Think
Home Instead in Waukee provides in-home health and hospice support, and the families who left reviews consistently praise the agency's responsiveness and compassionate caregivers. Reviewers highlight strong communication with office staff and dependable follow-through on care needs, with no complaints noted in the available reviews.
The Good
- Highly responsive and easy to communicate with
- Caregivers described as compassionate and dedicated
- Office staff praised for follow-through and support
- Continuing education provided for caregivers
- Consistent, positive experience across multiple reviewers
The Bad
- No published pricing information available
AI-generated from reviews and community data.
About Home Instead
Home Instead in Waukee, Iowa provides home health and hospice care, serving clients who need support in their own homes. The service draws consistently high marks from families who have worked with the team over extended periods.
Families highlight the responsiveness and genuine care of the staff across all roles—office coordinators, case managers, and caregivers alike. Multiple reviewers note the team's ability to listen, problem-solve, and follow through on commitments. One family wrote, "the office staff care about YOU and the clients so deeply." Caregivers are described as kind and empathetic, and families appreciate how the organization tailors support to meet individual needs rather than applying a one-size-fits-all approach.
Home Instead holds a 4.6-star rating across 28 Google reviews, with all five review excerpts available being five-star assessments. Families consistently use words like "dependable," "professional," and "dedicated" to describe their experience, suggesting stable, reliable care over time.
Types of Care
Home Health and Hospice
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Help Me ChooseReviews
4.6overall · 28 ratings combined
4.6★ on Google (28)
A
Jun 2026
I worked with this Home Instead team for over 4 years. I can not say enough good things about them. The office staff care about YOU and the clients so deeply. I always loved how upbeat and positive each interaction with them was. I feel it’s so rare to find that anymore, so I am especially grateful for that. They take so much pride in the care they provide (not to be bias haha!) and are always providing continuing education for the caregivers to grow in their role. All of the office staff left feeling like a friend who wants the best for you. I highly recommend Home Instead. Whether you’re looking for a career or for in home services. They go above and beyond for all their people!
Rachel Ferguson
Jun 2026
Dependable, trusted partners who truly care. The team is kind, compassionate, and consistently goes above and beyond to provide excellent care and support. We are grateful for their professionalism and dedication. Highly recommend!
Amy Urban
Apr 2026
Everyone we interacted with at Home Instead was kind, empathetic, and so helpful. Reilly and Britney were very helpful in getting everything ready for mom’s care, and mom really liked Janet, her caregiver. I would highly recommend their services.
Madison Davey
Mar 2026
As a professional in the senior care industry, I’ve worked with many home care providers, and the team at Home Instead consistently stands out. They are responsive, easy to communicate with, and, most importantly, they follow through. Their team does a great job of problem-solving and making sure clients and families are supported in a way that truly meets their needs. It’s clear they genuinely care and are strong advocates for both their clients and the partners they work with. That level of consistency and dedication makes a big difference. I highly recommend them to anyone looking for dependable, high-quality home care services.
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