MyLivingChoice

Holly Heights Nursing Care Center

6000 E Iliff Ave

3.6(87 ratings)· Denver average: 4.4

Holly Heights Nursing Care Center, photo 11 / 5

Quick Facts

Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
133
Ownership
Facility taken over by Ensign in August 2024
Medical Direction
24-hour nursing care directed by in-house physicians

What Families Think

Reviews of Holly Heights are sharply divided: many families and outside providers praise the therapy team and individual CNAs and nurses for attentive, compassionate care, while a large number of other reviewers describe serious neglect, understaffing, and communication failures, especially since a 2024 ownership change. The facility gets credit for helping many residents regain strength and return home, but recurring reports of hygiene lapses, medication errors, and unanswered phones raise real concerns for anyone considering it for a loved one.

The Good

  • Therapy team frequently praised for rehab progress
  • Many reviewers describe CNAs and nurses as caring
  • Helped residents regain strength enough to go home
  • Recent remodel and new flooring noted by visitors
  • Staff responsiveness praised by several families

The Bad

  • Multiple reports of understaffing, one citing 1 nurse to 20 patients
  • Several reviewers describe unanswered phones for hours or days
  • Repeated accounts of soiled diapers left unchanged for hours
  • Multiple reviewers report care decline after 2024 ownership change
  • One report each of medication errors and mishandled medical concerns

AI-generated from reviews and community data.

Holly Heights Nursing Care Center is a senior living community in Denver, Colorado offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.6 out of 5 across 87 reviews.

About Holly Heights Nursing Care Center

Holly Heights Care and Rehabilitation is a nursing home located in South Denver, Colorado, offering both short-term rehabilitation and long-term care. The facility provides 24-hour nursing care under the direction of in-house physicians, combining therapeutic approaches with hands-on care tailored to each resident's needs.

The nursing staff works with residents, families, and healthcare providers to develop comprehensive care and treatment plans. Physical therapy and rehabilitation services are available to help residents regain strength and mobility.

Holly Heights offers a wide variety of activities designed to keep residents engaged and active. The facility maintains a monthly activity calendar with options available throughout the day to support residents' wellbeing and quality of life.

Types of Care at Holly Heights Nursing Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Holly Heights Nursing Care Center

3.6overall · 87 ratings combined

3.6★ on Google (87)

Information Maven

May 2026

via Google

I agree with the previous person who wrote all about the facility and will add a little of my own. The photos and video on Holly Heights’ website are easy to see just for show and does not reflect the level of care my mother received during her stay there. My Mother reached out to me upon arrival to communicate her distress with the state of the facility. After she called me I started to takes chronological notes and the overall experience revealed a troubling lack of attentiveness, accountability, and professionalism throughout the facility just like what I had read here on a previous review. My mother became a resident at Holly Heights after fighting kidney disease and heart troubles with the idea of gaining strength and going home. Staffing was less than minimum and the quality of care for vulnerable residents is something like 1 nurse to 20 patients. During my mother’s stay, she received very little consistent care or attention. Serious concerns included: * Food being served that was disgusting to look at and eat. * Food portions and diet not correct for her condition. * Upon arrival was made to sleep in a broken chair. * Ongoing dehydration concerns. * Lack of basic supplies needed for her care. * Medication administration such as skipping pain meds. * Staff repeatedly telling her to “call if she needed anything,” then not responding for multiple hours. * Water left unchanged. * Food trays sitting for extended periods. * My mother positioned improperly later on a broken bed. * Food residue left on her face and hands. * General neglect requiring immediate intervention. We filed an official grievance with the the State of CO and the facility. The cleanliness of the facility was also concerning. Floors were not cleaned during the 6 day stay. For anyone considering this facility for a loved one, you may choose this place due to your lack of funding however I just like others who are commenting strongly encourage you to remain actively involved, ask questions often, and advocate continuously for their care.

Alexandra Jackson

May 2026

via Google

My grandmother received very poor care here before almost passing away due to their negligence. She is now in a new facility. I would not recommend this facility for your loved one.

carol Rodriguez

Apr 2026

via Google

I had my mother transferred to Holly Heights in Jan from the Hospital. Under Innovage I was given two choices and the reviews looked pretty good. After her being there a few days it became clear that she wasn't thriving there. When a patient doesn't eat you don't just place food on the side table and leave. You make sure they eat. Her room mate (who was memory impaired) was wearing her clothes and she had moms coat on her chair. I complained and the nurse didn't seem to concerned. Even when transferring mom out of that center her room mate had taken her phone to her side of the room. Mom wasn't getting changed and cleaned. I walked into the room several days after mom had been there and the whole room smelled of BM. When I asked, they then changed her. When we transferred mom to another care center she had dried BM on her bottom. The nurses were nice, but hard to communicate with because of language barriers. When I would call the nurses station mom's room mate would often answer the phone! She was out an about, wearing my mother's clothes and answering the staff phones. I dreaded going to visit mom at that enter. There was always something I didn't like going on. I would never recommend anyone being placed at that Holly Heights.

Terri Moore

Apr 2026

via Google

I am writing this review to inform other families about this facility before it is too late. My mother lived here for over two years and initially received acceptable care until they changed ownership. After a room and care team change in November 2025 that I was not given any choice about, I observed a clear and serious decline in both her condition and the care she received. During this time, there were repeated issues. The most serious incident occurred when she was found in critical condition—her oxygen was off and her air mattress had deflated, causing respiratory distress. A hospice nurse arrived just in time for a scheduled visit and intervened; if not, she would have died. On another occasion, I raised urgent concerns while visiting about a possible infection. The physician there refused to come and evaluate her in person or provide treatment that I asked for at that time. Her condition continued to worsen, and I made the decision to remove her from the facility a few days later. She was then hospitalized and diagnosed with fluid overload and pneumonia and she has continued to decline. After her hospitalization, I moved her to another facility. I also filed complaints with both the Ombudsman and the state which took over 4 months to get a response and there was no action taken. Public records also reflect a large quantity of other occurrences filed against this facility including sexual abuse. Based on my experience, I do not recommend this facility. I would strongly advise families not to put their loved ones here and this facility should not be able to continue to operate as it currently does.

selahtorah

Apr 2026

via Google

I came to visit Dad and I was gonna put a rug down for him, but the floor was dirty so I asked the lady at the front desk if I could have a broom and a scoop to sweep it up and she said I’ll get maintenance.<br>within five minutes maintenance was there sweeping the floor for me.

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Government Inspection History

8 inspection visits in the last three years, 45 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 21, 2026Health Complaint1 citation
  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Feb 19, 2026

Dec 4, 2025Health Complaint1 citation
  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 26, 2025

Aug 21, 2025Fire Safety StandardHealth ComplaintHealth Standard24 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 7, 2025

  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 18, 2026

  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 18, 2025

  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 18, 2025

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 18, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 18, 2026

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2025

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 19, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 19, 2025

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 19, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2025

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2025

  • Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2025

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2025

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2025

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2025

Jun 11, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 10, 2025

Oct 28, 2024Health Complaint1 citation
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 17, 2024

Jun 13, 2024Health Complaint1 citation
  • Provide activities to meet all resident's needs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 21, 2024

Jan 9, 2024Fire Safety StandardHealth ComplaintHealth Standard8 citations
  • Install properly constructed and protected linen or trash chutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 8, 2024

  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 4, 2024

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 30, 2024

  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Feb 19, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 14, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 14, 2024

  • Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 5, 2024

Sep 14, 2022Fire Safety StandardHealth Standard8 citations
  • Provide enough food/fluids to maintain a resident's health.

    Severity G of L: actual harm, isolatedCorrected Oct 7, 2022

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 7, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2022

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2022

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2022

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 13, 2022

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Holly Heights Nursing Care Center offer?

Holly Heights Nursing Care Center offers Skilled Nursing / Long Term Care.

How much does Holly Heights Nursing Care Center cost?

Holly Heights Nursing Care Center has not published its pricing. For context, communities in Denver that publish rates start around $3,230 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Holly Heights Nursing Care Center located?

Holly Heights Nursing Care Center is located at 6000 E Iliff Ave in Denver, Colorado.

What do families say about Holly Heights Nursing Care Center?

Reviews of Holly Heights are sharply divided: many families and outside providers praise the therapy team and individual CNAs and nurses for attentive, compassionate care, while a large number of other reviewers describe serious neglect, understaffing, and communication failures, especially since a 2024 ownership change. The facility gets credit for helping many residents regain strength and return home, but recurring reports of hygiene lapses, medication errors, and unanswered phones raise real concerns for anyone considering it for a loved one.

How did Holly Heights Nursing Care Center do on recent health and safety inspections?

Holly Heights Nursing Care Center had 8 government inspection visits in the last three years, with 45 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Holly Heights Nursing Care Center?

Submit the Request Information form on this page to connect with Holly Heights Nursing Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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