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Hillcrest Raleigh at Crabtree Valley

3830 Blue Ridge Road

4.2(327 ratings)· Raleigh average: 4

Hillcrest Raleigh at Crabtree Valley — photo 11 / 4

Quick Facts

Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
134
Rehab specialties
Specialized programs for orthopedic, stroke, and cancer rehab
Visitor check-in
Requires ID verification and issued guest pass

What Families Think

Reviewers of this skilled nursing and rehab facility in Raleigh mostly praise a clean, hotel-like building and warm, attentive front-desk and therapy staff who help residents recover after surgery or illness. However, a notable minority describe serious lapses in day-to-day care, including missed therapy sessions, skipped showers, and unmonitored medical needs, especially for long-term residents.

The Good

  • Clean, well-maintained, hotel-like facility
  • Friendly, welcoming front-desk and reception staff
  • Effective physical/occupational therapy for rehab patients
  • Attentive nursing during initial admission process
  • Staff described as caring during hospice or long stays

The Bad

  • Several reports of missed showers, therapy sessions, or basic hygiene care
  • Some reviewers describe unanswered phones and poor communication among rotating staff
  • One report of unmonitored oxygen levels contributing to a death
  • Multiple complaints about neglect and residents left in soiled diapers

AI-generated from reviews and community data.

About Hillcrest Raleigh at Crabtree Valley

Hillcrest Raleigh at Crabtree Valley is a residential healthcare community that pairs skilled clinical care with the comfort and conveniences of a luxury hotel setting. The main lobby features dramatic vaulted ceilings and stylish decor, and the building offers comfortable lounges and personal niches where residents and families can spend time together, whether watching a favorite show or reading in a quiet corner.

The facility is nestled in the hills above Crabtree Valley on six acres of grounds that are quiet, private, and peaceful. The park-like setting includes manicured lawns and landscaped gardens, giving residents and visitors a restful outdoor environment without leaving the attention of staff.

Hillcrest Raleigh provides a full range of senior care services, including after-hospital rehabilitative care with specialized programs for orthopedic rehab, advanced stroke rehabilitation, and cancer care. The community also offers comprehensive 24/7 skilled nursing care, described as Hillcrest's Elegant Care, for long-term residents.

Post-acute short-term rehabilitation is designed to bridge the gap between hospital and home, helping residents recover after illness, injury, or surgery. The skilled nursing program follows a resident-directed model of care, with around-the-clock health services and daily support from licensed caregivers experienced in complex health conditions.

The main dining room is located at the center of the facility and features a vaulted ceiling and chandelier, serving a variety of cuisine. A Certified Dietary Manager creates specialized meal plans tailored to each resident's needs and preferences. Hillcrest also notes it has one of the lowest re-hospitalization rates in North Carolina, attributing this to its continuum of care model that coordinates services after hospitalization.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

4.2overall · 327 ratings combined

4.2★ on Google (327)

Camilla Hunter

Jul 2026

via Google

I came to visit and drop off something for a patient excellent security. I was greeted by 2 nurses. One nurse even put gloves on and searched item I was leaving. Excellent security for night shift.

Linda Pitti

Jul 2026

via Google

I was quite impressed with the facility. We arrived at the facility with the patient who was immediately brought to his room and made comfortable. I have a really good feeling for this facility!

Liesa Johnson

Jul 2026

via Google

The facility is clean, the staff is friendly and welcoming and go the extra mile to check on my mom . We are pleased with the therapy she is receiving during her recovery and the food isn't bad either .

Karen Herbin-davis

Jul 2026

via Google

Can't get anyone to answer phones<br>My 91 year old mom is there for indefinite time due to shattered hip. I pray this lack of communication is very temporary.

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Frequently Asked Questions

What types of care does Hillcrest Raleigh at Crabtree Valley offer?

Hillcrest Raleigh at Crabtree Valley offers Skilled Nursing / Long Term Care.

Where is Hillcrest Raleigh at Crabtree Valley located?

Hillcrest Raleigh at Crabtree Valley is located at 3830 Blue Ridge Road in Raleigh, North Carolina.

What do families say about Hillcrest Raleigh at Crabtree Valley?

Reviewers of this skilled nursing and rehab facility in Raleigh mostly praise a clean, hotel-like building and warm, attentive front-desk and therapy staff who help residents recover after surgery or illness. However, a notable minority describe serious lapses in day-to-day care, including missed therapy sessions, skipped showers, and unmonitored medical needs, especially for long-term residents.

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