MyLivingChoice

Hillcrest Care

4280 Cypress Drive

2.3(9 ratings)· San Bernardino average: 4.1

Hillcrest Care, photo 1

Quick Facts

Total units
59
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
59
Rating
2.3 out of 5 from 9 Google reviews
Facility type
Locked/secured skilled nursing facility

What Families Think

Reviews for Hillcrest Care are largely negative, with multiple families describing serious neglect, understaffing, and slow response times, including one account of severe bed sores and a resident's death. A single positive review praises 24/7 care and staff attentiveness, but it stands in sharp contrast to the majority of feedback.

The Good

  • One family praised round-the-clock care
  • Facility described as clean by one reviewer

The Bad

  • Multiple reports of severe understaffing and slow response times
  • One report of severe neglect leading to bed sores and death
  • One reviewer described facility as a lockdown with safety concerns
  • Concerns raised about lack of accountability from licensing oversight

AI-generated from reviews and community data.

Hillcrest Care is a senior living community in San Bernardino, California offering Skilled Nursing / Long Term Care. Families rate it 2.3 out of 5 across 9 reviews.

About Hillcrest Care

Hillcrest Care is a skilled nursing / long term care community in San Bernardino, California. The community is licensed for up to 59 residents.

Families rate Hillcrest Care 2.3 out of 5 based on 9 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Hillcrest Care

Skilled Nursing / Long Term Care

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Reviews of Hillcrest Care

2.3overall · 9 ratings combined

2.3★ on Google (9)

Sasha K

Oct 2025

via Google

Hello, If you have a loving person in need of a nursing home I beg you please do not go here. My grandmother has been neglected and suffering for several weeks because the staff here cannot do their own paying job. She had to get ended up in the hospital because she had severe bed sores which have gotten as bad as you can see her bone. The staff take a long time to get your attention and nobody informs you about recent patient condition unless you ask. Update - my grandmother passed away. Neglect was obvious. If that wasn’t horrible enough The nurses called her daughter hours after it happened, because they had no idea she had passed away since no one checked up on her…. I hope this place has shut down for good. Stay away from this facility or any other kind under their management

William Adkins

Aug 2024

via Google

My father has been living in this facility for about a year now and my wife and I love the care he is getting!!! The staff are top notch and he's getting 24/7 care! They are fantastic!!!

Marvis Brown

Feb 2017

via Google

THE WORST LEVEL OF CARE IN THE COUNTY...DO NOT SEND YOUR LOVE ONES HERE BECAUSE THEY WILL BE NEGLECTED AND ABUSED AD THE COUNTY WON'T DO AYTHING ABOUT IT BECAUSE THE LICENSING AGENT IS FRIENDS WITH THE STAFF. KIM TAKAOTA IS THE NAME.......EVEN IF YOU REPORT IT THEY WILL NOT DO ANYTHING ABOUT IT..THIS I THE UMBUDSMAN OFFICE..

Drew Foggo

Feb 2016

via Google

My sister was force placed here. Although clean, hate it, understaffed and takes forever to get assistance. It is a lockdown facility so lots of mental problems present including pervs. Which she doesn't need. Very loud.

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Government Inspection History

3 inspection visits in the last three years, 36 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Nov 18, 2025Fire Safety StandardHealth Standard6 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 4, 2025

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2025

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2025

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2025

  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Severity B of L: potential for minimal harm, patternCorrected Dec 4, 2025

Jul 26, 2024Fire Safety StandardHealth Standard12 citations
  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 16, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2024

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 16, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 14, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024

  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Severity B of L: potential for minimal harm, patternCorrected Aug 16, 2024

Mar 3, 2022Fire Safety StandardHealth Standard18 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 14, 2022

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2022

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 28, 2022

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 14, 2022

  • Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2022

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2022

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2022

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2022

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2022

  • Have policies on smoking.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 14, 2022

  • Provide emergency officials' contact information.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2022

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2022

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2022

  • Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Severity B of L: potential for minimal harm, patternCorrected Apr 14, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Hillcrest Care offer?

Hillcrest Care offers Skilled Nursing / Long Term Care.

Where is Hillcrest Care located?

Hillcrest Care is located at 4280 Cypress Drive in San Bernardino, California.

What do families say about Hillcrest Care?

Reviews for Hillcrest Care are largely negative, with multiple families describing serious neglect, understaffing, and slow response times, including one account of severe bed sores and a resident's death. A single positive review praises 24/7 care and staff attentiveness, but it stands in sharp contrast to the majority of feedback.

How did Hillcrest Care do on recent health and safety inspections?

Hillcrest Care had 3 government inspection visits in the last three years, with 36 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Hillcrest Care?

Submit the Request Information form on this page to connect with Hillcrest Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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