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Valley Healthcare Center

1680 N Waterman Ave

3.4(74 ratings)· San Bernardino average: 4.1

Valley Healthcare Center, photo 11 / 5

Quick Facts

Total units
109
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
109
Payment options
Accepts Medicare, Medi-Cal, HMO, Hospice, Respite, Private Pay
Therapy services
Round-the-clock PT, OT, and speech therapy
Nearby hospitals
Near Loma Linda University Medical Center, St. Bernadines
Post-discharge support
Continued care from home after discharge offered

What Families Think

Valley Healthcare Center is a 109-bed skilled nursing facility in San Bernardino offering short-term rehab and long-term care. Reviewers frequently praise specific staff members by name for attentiveness and going out of their way for residents, though one detailed review describes serious call-button response delays and odor issues.

The Good

  • Staff praised by name for compassionate care
  • Helped families celebrate resident birthdays warmly
  • Facility described as clean by a visitor
  • 24/7 rehabilitation with PT, OT, speech therapy
  • Accepts Medicare, Medi-Cal, HMO, Hospice, Private Pay

The Bad

  • One report of 2-3 hour waits for call-button response
  • One report of urine odor in the facility
  • Reduced administrative staffing on weekends noted

AI-generated from reviews and community data.

Valley Healthcare Center is a senior living community in San Bernardino, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 74 reviews.

About Valley Healthcare Center

Valley Healthcare Center is a skilled nursing facility offering 24-hour care in San Bernardino, California. The 109-bed facility is designed to meet the needs of both short-term therapy and long-term care residents, accepting Medicare, Medi-Cal, HMO programs, Hospice, Respite, and Private Pay.

The center provides comprehensive rehabilitation services available around the clock, including physical and occupational therapy and speech/language pathology. A professionally trained nursing team of Registered Nurses, Licensed Vocational Nurses, and Certified Nursing Assistants delivers personalized care using state-of-the-art equipment and technology. The facility also offers continued care from home following discharge.

Residents enjoy an array of social, recreational, and religious activities held in bright and cheery surroundings. The facility provides home comforts including healthy cooked meals and spacious facilities designed to create a welcoming atmosphere.

Located in the heart of San Bernardino just minutes from the 215 and 10 freeways, the center is centrally positioned near major Inland Empire hospitals including Community Hospital of San Bernardino, Loma Linda University Medical Center, and St. Bernadines Medical Center. The admissions department manages the entire process from initial requests through benefit authorization and discharge planning.

Types of Care at Valley Healthcare Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Birthday / Holiday Parties
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Valley Healthcare Center

3.4overall · 74 ratings combined

3.4★ on Google (74)

shawn butler

Apr 2026

via Google

I WOULD NOT RECOMMEND ANYONE TO COME HERE!!! I'M HERE STILL HAVING A HORRIBLE EXPERIENCE RECOVERING FROM TOTAL KNEE REPLACEMENT SURGERY. IF YOU RING THE BUZZER FOR A NURSE OR CNA YOU MIGHT GET AN ANSWER WITHIN A 2HR TIME PERIOD. I'VE WAITED AS LONG AS 3HRS FOR A RESPONSE ON A SATURDAY NIGHT WHILE ADMINISTRATIVE STAFF WERE OFF FOR THE WEEKEND. ALTHOUGH SOME OF THE STAFF ARE FRIENDLY AND PROFESSIONAL (AMANDA.NURSE/CONNIE.CNA/JOEL.PT) AND A FEW OTHER STAFF MEMBERS, AND I MEAN VERY FEW. THE FOOD ISN'T THAT BAD BUT THIS PLACE STINKS LIKE URINE.

Chuck Hokanson

Mar 2026

via Google

It's a nursing home. I have a friend there. It is clean...not hospital clean...but clean. Staff were attentive and, I thought, appeared well trained. My friend appeared settled and had made a friend or two- one who helped him get stuff done.

lorraine gonzales

Apr 2025

via Google

I love this place especially for my dad who is 91 years old. His name is George Padilla and I love him with all my heart and soul. I especially love certain people that work there my number one favorite is named Fred. He’s a CNA and he’s awesome. He’s also tall dark and handsome and I love the way he treats my dad. Then there’s J a lovely lady that works in front when you first walk in she’s awesome and I appreciate anything she does for me. There’s also Adriana S. Who also is very awesome. She’s a very strong young lady. I say that because she’s able to pick my dad up and put him in his bed. He’s got to weigh at least 115 pounds. There’s a lot of people there that I really really appreciate God bless all of you Always.🥰❤️❤️❤️❤️❤️❤️❤️ Lorraine Gonzales

Diane Calles

Jun 2024

via Google

Valley Healthcare has done a great job in taking care of my Dad and all his needs 24/7. They helped us celebrate my Dad's 98th birthday. Thank you to all the staff.

Douglas Shawhan

Aug 2023

via Google

The staff at Valley Healthcare Center are so kind and provide exceptional care for my uncle. Recently we had a birthday party for my uncle at Valley; they reserved a really nice large room and Jae even helped decorate before the party. They made the effort to ensure my uncle was well groomed and was dressed appropriately. They also provided coffee, water, and punch. They went way beyond what was necessary and were so cooperative. They are a dedicated group of caring professionals.

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Government Inspection History

9 inspection visits in the last three years, 60 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 2, 2025Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 22, 2025

Mar 7, 2025Fire Safety StandardHealth Standard14 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity K of L: immediate jeopardy, patternCorrected Apr 7, 2025

  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 7, 2025

  • Provide or get specialized rehabilitative services as required for a resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2025

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2025

  • Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2025

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2025

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2025

Nov 25, 2024Health Complaint2 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 24, 2024

  • Dispose of garbage and refuse properly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 24, 2024

Aug 28, 2024Health Complaint1 citation
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 17, 2024

Jan 31, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 12, 2024

Nov 15, 2023Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2023

Aug 31, 2023Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 11, 2023

Aug 4, 2022Fire Safety StandardHealth Standard23 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 30, 2022

  • Keep all essential equipment working safely.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 30, 2022

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 30, 2022

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 30, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2022

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 30, 2022

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 26, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2022

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2022

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2022

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2022

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2022

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2022

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2022

  • Meet other general requirements that are deficient.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2022

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 26, 2022

Mar 13, 2020Fire Safety StandardHealth Standard16 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 6, 2020

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2020

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2020

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2020

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2020

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2020

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2020

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2020

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2020

  • Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2020

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2020

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2020

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2020

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 6, 2020

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2020

  • Have restrictions on the use of highly flammable decorations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Valley Healthcare Center offer?

Valley Healthcare Center offers Skilled Nursing / Long Term Care.

Where is Valley Healthcare Center located?

Valley Healthcare Center is located at 1680 N Waterman Ave in San Bernardino, California.

What do families say about Valley Healthcare Center?

Valley Healthcare Center is a 109-bed skilled nursing facility in San Bernardino offering short-term rehab and long-term care. Reviewers frequently praise specific staff members by name for attentiveness and going out of their way for residents, though one detailed review describes serious call-button response delays and odor issues.

How did Valley Healthcare Center do on recent health and safety inspections?

Valley Healthcare Center had 9 government inspection visits in the last three years, with 60 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Valley Healthcare Center?

Submit the Request Information form on this page to connect with Valley Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Valley Healthcare Center? Claim this listing to update photos, pricing, and details. It's free.

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