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Arrowhead Springs Healthcare Center

1335 N. Waterman Ave.

3.7(34 ratings)· San Bernardino average: 3.7

Arrowhead Springs Healthcare Center — photo 11 / 4

Quick Facts

Total units
119
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
119
Medicare rating
5-star overall rating from Medicare.gov
Care focus
Short-term rehab and long-term skilled nursing care
Therapy services
On-site physical therapy for strength and mobility

What Families Think

Reviews of Arrowhead Springs are sharply split: several families praise warm, attentive staff and a clean, well-run facility, while others describe overcrowding, understaffing, and serious hygiene and care lapses. The facility holds a 5-star Medicare.gov overall rating, though patient experiences reported in reviews vary widely.

The Good

  • Staff described as warm, kind and attentive
  • Director praised as approachable to families
  • Facility described as clean and well-organized by some
  • 5-star Medicare.gov overall rating
  • Physical therapy offered for rehab patients

The Bad

  • Multiple reports of understaffing and overcrowding
  • One report of strong feces/urine odor and infrequent hygiene checks
  • One report of slow response times for changing patients
  • One report of diabetic dietary needs not accommodated

AI-generated from reviews and community data.

About Arrowhead Springs Healthcare Center

Arrowhead Springs Healthcare is a nursing home offering short-term rehabilitation and long-term care in San Bernardino, California. The facility provides comprehensive care and treatment plans developed in collaboration with residents, families, and healthcare providers.

The community offers both short and long-term rehabilitation services tailored to individual needs, combining modern therapeutic approaches with hands-on care. Physical therapy is available to help residents regain strength and mobility during their stay.

Arrowhead Springs Healthcare features a variety of activities designed to keep residents engaged and active. The facility maintains a monthly activity calendar with programming scheduled throughout the day to support residents' wellness and quality of life.

The facility has earned a 5-star overall rating from Medicare.gov in recognition of the quality of care delivered to its residents.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.7overall · 34 ratings combined

3.7★ on Google (34)

penny estrada

May 2026

via Google

The staff here is amazing. The director is approachable to both family members and to resident. I am so glad we chose to go to arrowhead Springs rehab rehabilitation, and skilled nursing. It was one of the best decisions we’ve made during this tough time.

T H

Jan 2026

via Google

My mom was transferred here from Kaiser Fontana. Unfortunately Arrowhead Springs is understaffed and overcrowded. Omg the smell is atrocious! It smells like Feces, urine, and bleach. The bleach doesn't cover up the overwhelming scent of feces and urine. You can tell they don't take pride or clean correctly. Most of the employees seem nice but some of them seem like they're just going through the motions. Elderly patients yelling for help while employees just walked right by. Didn't even acknowledged them. Trust me I so understand that old people can be very difficult but you signed up for this job! Thank goodness my mom isn't as old as some of elderly patients here. So she could do some stuff herself. As they don't check on patients very often. Leaving them in feces now urine for long durations. Or not changing their potty chairs or bedpans promptly. Mom said the food is nasty and even though she's diabetic they still kept giving her desserts with sugar and other high carbs in here meals. You'd think they'd have a special plate for those with diabetes. I honestly feel bad that anyone's loved one has to come here. Mom said they're were only a few kind hardworking nurses and the rest didn't care. That the doctors that she had at this facility were hack jobs. Overall I'd steer clear of this facility if you can. That's the only reason they get 2 stars as they have so much room for improvement!

francisco de leon

Dec 2025

via Google

5/5 – Outstanding Care and Exceptional Service Arrow Head Spring Health Care Center is truly one of the best healthcare facilities I’ve experienced. From the moment you walk in, you’re welcomed by a warm and accommodating staff who are genuinely committed to patient care. The environment feels safe, clean, and well-organized, which instantly puts you at ease. The healthcare professionals here—nurses, doctors, and support staff—go above and beyond their duties. They are attentive, patient, and incredibly kind. They take the time to explain every procedure clearly, answer questions without hesitation, and make sure that each patient feels heard and understood. It’s rare to find a place where the staff consistently shows this level of empathy and professionalism. What sets Arrow Head Spring apart is the way they balance medical expertise with human connection. Whether you're coming in for a check-up or long-term care, they treat you with the same level of respect and compassion. You can truly feel that they are dedicated to improving the lives of every individual who walks through their doors. The facility itself is well-maintained and comfortable, providing a healing atmosphere that supports both the physical and emotional needs of patients. You can tell that cleanliness, safety, and quality service are top priorities. I highly recommend Arrow Head Spring Health Care Center to anyone seeking reliable healthcare backed by a team that genuinely cares. This is the kind of place that restores your trust in what quality healthcare should feel like—professional, compassionate, and consistently excellent.

mira bella

Dec 2025

via Google

I recommend this healthcare located in San Bernardino California, their building is neat when you enter it is clean, all the medical staff, directors are kind, almost all of them will greet you when you meet them, they also treat their patients like family, I am so happy because I found this healthcare.. if you are looking for this, try it because I and my family have tried Arrowhead Springs Health Care. Thank you very much to all the staff and owners, because your service is good.

Don Hopkins

Nov 2025

via Google

Why Kaiser transferred my wife at 4 pm I'll never know. This place is over crowded with patients with a shortage of staff. I can't believe after the great treatment my wife received at Kaiser Fontana, they would send her here. The rooms are too small not ever a decent chair for a visitor to sit. The staff seems nice, and the place seemed clean enough, very noisy. The wait to be changed is too long. I complained to Kaiser and wanted her moved asap but they said someone would contact me within 48 hrs. I can't believe this is happening to my wife. I believe she is safe, and when a nurse does get to you they are kind and helpful, I hope I can get her out soon. Not happy!!!! And of course the first 20 days are on Kaiser.

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Frequently Asked Questions

What types of care does Arrowhead Springs Healthcare Center offer?

Arrowhead Springs Healthcare Center offers Skilled Nursing / Long Term Care.

Where is Arrowhead Springs Healthcare Center located?

Arrowhead Springs Healthcare Center is located at 1335 N. Waterman Ave. in San Bernardino, California.

What do families say about Arrowhead Springs Healthcare Center?

Reviews of Arrowhead Springs are sharply split: several families praise warm, attentive staff and a clean, well-run facility, while others describe overcrowding, understaffing, and serious hygiene and care lapses. The facility holds a 5-star Medicare.gov overall rating, though patient experiences reported in reviews vary widely.

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