1 / 5CMS Care Compare
Reviews for Heritage Gardens are sharply divided: several families describe attentive rehab staff and good short-term recovery experiences, while multiple other reviewers report serious neglect, wound care failures, and unsafe discharge practices. With a 3.1 average from 51 reviews, experiences appear to vary widely depending on the level of care needed.
AI-generated from reviews and community data.
Heritage Gardens is a senior living community in Loma Linda, California offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.1 out of 5 across 51 reviews.
Heritage Gardens is a skilled nursing and rehabilitation center in Loma Linda, California, with 110 beds designed for both short-term rehabilitation and long-term care residents. The facility is part of a larger campus of care that also includes retirement and assisted living communities, offering three distinct levels of care.
The skilled nursing and rehabilitation services feature state-of-the-art therapy technology and a comprehensive nursing team including Registered Nurses, Licensed Vocational Nurses, and Certified Nursing Assistants. Services include physical therapy, occupational therapy, speech and language pathology, wound care, post-surgical care, pain management, diabetic care, IV therapy, and ostomy care.
The retirement and assisted living communities offer restaurant-style dining with regular, specialized, and vegetarian diet options, physician-supervised medication management, and transportation services for medical appointments and personal services. Social, recreational, and religious activities are available to keep residents engaged and involved in community life.
Heritage Gardens is located in the heart of Loma Linda, minutes from Loma Linda University Medical Center, Loma Linda Veterans Hospital, and Loma Linda East Campus Hospital. The facility accepts Medicare, multiple HMO programs, Medi-Cal, Hospice, Respite, and Private Pay.
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Help Me Choose3.1overall · 51 ratings combined
3.1★ on Google (51)
Andrew Godoy
Feb 2026
Heritage Gardens is a clean, lovely facility in Loma Linda that was a great place for my wife to go for physical rehab. There are Physical Therapy, Wound Care, RN Services, Social Activities and more. I would like to recognize our Case Manager Tanya she went above and beyond helping us understand the way things work and was very patient with us.
Tiani Kimes
Jan 2026
My mother in law was in this place for 4 days before we removed her. HORRIBLE PLACE. If you want your loved one to die. Send them here. One day she was talking and eating the food we brought to the faculty because she didn't want their food. Then she wasn't taking or eating. No one could tell us what happened. Everything that was supposed to be routine for her care we had to request for it to be done. Once we started asking questions, about the changes in her health they had the nerve to say we were stressing out their staff. WOW. Sorry we were just asking them to do their jobs.
Natasha S.
Nov 2025
On the date of discharge, my mother was released from this rehabilitation facility despite being physically unable to walk safely or manage stairs. She lacked sufficient leg strength to climb the ramp of the transport van, yet the discharge proceeded. During transport, she attempted to use her walker and fell from the ramp while the driver laughed instead of assisting her. Upon arriving home, she was unable to climb the stairs as she had previously warned the facility’s administrator multiple times. We were forced to contact the local fire department to help carry her safely into the home. My mother had informed the administrator on November 6, 2025, that returning home would be dangerous because she had only practiced stair climbing three times during her stay—all within the last eight days. Despite these clear safety concerns, staff told her there was “nothing medically wrong” with her and that she “needed to go.” This discharge violated basic patient safety and dignity standards. The facility’s actions demonstrated gross negligence, lack of compassion, and a failure to ensure a safe transition of care.
Ron Dijcks
Jul 2025
When I leave a review, I try hard to leave emotion out of the narrative but if you/loved-one need(s) 24/7 Skilled Nursing Care, this is not the place to go (at least not in my experience). Patients who are in need of regular attention, Elderly, diabetic, incontinent, recovering from surgery, may want to look elsewhere for care. Like most such facilities, The bad will be what you remember when witnessing negligence, complacency and slow unprofessional care, particularly with elderly loved ones. I try to remember that several patients need care/help and so things don't always get done quickly. But when a recovering bedridden patient lays in their own waste for several hours contaminating their surgical wound and medical needs persistently ignored, it's hard not to feel contempt. I found it incomprehensible that the staff who work with patients in this facility had absolutely no knowledge of wound care and how to care for older, limited strength/endurance patients. No bedside commodes for those, who are bedridden. My mother was discharged against doctor orders with Absolutely no plan for home care visits, no follow up, and a surgical wound that was so corrupted that she was forced in to another hospitalization. I feel that there are staff there that care, but overall they are either not trained for how to care for certain cases, or they are not Skilled Nurses. There are some staff who do make the effort to help patients, but in the end, that cannot make up for the overall shortage of professional doctoring and caregiving. I wanted to "love" this place, after all, my mother was sent here by the hospital with no option for a closer and better suited place for her benefit. REMEMBER, I learned the hard way that you do have a choice when a loved one or yourself is placed far from home, or in a facility that may not be best for all concerned. And if you have a choice, look to a better rated, better caring overall outfit.
Audra
Apr 2025
My mom was sent here after multiple falls at home for rehab. Her stay here was wonderful. They worked on getting her stronger as well as keeping her active in activities like bingo, which she enjoyed and we did too! The staff was attentive and kind. They know all the patients and take extra care to know what they like or don’t like. It gave us a lot of peace knowing she was in good hands. We are grateful she was ready to come home today .
12 inspection visits in the last three years, 70 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Implement emergency and standby power systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 16, 2026
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 16, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2026
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2026
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 16, 2026
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 5, 2026
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2026
Meet other general requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2026
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2026
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2026
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2026
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 5, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 11, 2025
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 11, 2025
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 10, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 8, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 8, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2025
Employ staff that are licensed, certified, or registered in accordance with state laws.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 11, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2025
Provide family notifications of emergency plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 10, 2025
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 11, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 30, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 30, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 17, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 2, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 14, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 16, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2023
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 16, 2022
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2022
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 16, 2022
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 16, 2022
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2022
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 9, 2022
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2022
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2022
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2022
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2022
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2022
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2022
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2022
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2022
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2022
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2022
Address patient/client population and determine types of services needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2022
Provide emergency officials' contact information.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2022
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2022
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2022
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2022
Implement emergency and standby power systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 9, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Heritage Gardens offers Assisted Living and Skilled Nursing / Long Term Care.
Heritage Gardens is located at 25271 Barton Rd in Loma Linda, California.
Reviews for Heritage Gardens are sharply divided: several families describe attentive rehab staff and good short-term recovery experiences, while multiple other reviewers report serious neglect, wound care failures, and unsafe discharge practices. With a 3.1 average from 51 reviews, experiences appear to vary widely depending on the level of care needed.
Heritage Gardens had 12 government inspection visits in the last three years, with 70 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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