3.2(26 ratings)· Riverside average: 4.2
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1 / 5An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families and caregivers working with 24 Hour Home Care in Riverside describe a difficult experience marked by payroll delays, onboarding confusion, and unresponsive customer service. Nearly all available reviews are critical, citing communication breakdowns between the agency, caregivers, and clients. The overall Google rating of 3.2 from 26 reviews reflects this pattern of dissatisfaction.
AI-generated from reviews and community data.
24 Hour Home Care is a home care agency serving Riverside, California offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 3.2 out of 5 across 26 reviews.
24 Hour Home Care is an at-home care agency serving clients in Riverside, California.
Reviewers consistently report serious issues with customer service and communication. Families describe difficulty reaching staff by phone or email for status updates and support, with calls and messages going unanswered for weeks. Several reviewers raised concerns about payment delays to caregivers, onboarding delays, and problems with the required timesheet app, particularly in areas with spotty internet. One reviewer noted being charged a cancellation fee after caregivers did not arrive for scheduled visits. A small number of reviewers gave positive ratings, describing the organization as helpful, professional, and responsive, though these accounts stand apart from the predominant pattern in reviews.
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Help Me Choose3.2overall · 26 ratings combined
3.2★ on Google (26)
Cortez
Jul 2026
I am working with this organization on getting my preferred provider hired on for my son. The customer service here is non existent. We have sent several emails and calls to their onboarding team and never receive a reply or call back. We are only asking for a status update, my provider has emailed his cpr and first aid certificate several times. Based off my experience I do not recommend this vendor as a respite provider .
Deisy De Paz
Apr 2026
If I could give this company zero stars I would. Since the beginning the on boarding process has been confusing they sent over my daughters provider the on boarding welcome packet on February I the clients mom sent over everything they asked for. Here comes April 2nd and they did slow the provider to submit hours because I was missing a risk assessment questioner that they had to ask me . ( Ashley Alonzo) care specialist took her at least 3 weeks to get back at me left several messages, emails. I couldn’t log in to my 24 hour app and no one could help me log in to it? How is that even possible! Ashley called me today to ask me the risk assessment questions, and at the end told me the hours where being put on pause due to the onboarding team not processing the right papers and that it was mistake sending over the welcome packet to my daughters provider. I was so upset! How can you guys be so unprofessional! Took 2 months from February to April to realize there was a step being missed! Now we need to wait again to see if my daughter qualified again and not to mention they might not overpay the provider for the month of April! This is so embarrassing! I’m beyond frustrated with this company! Us moms (families) want extra help not extra problems or conflicts with something that can be so easy!!! I would like to know where I can send complaints because this is just unacceptable!
misty rumsey-johnston
Jan 2026
My provider has continous issue with app to log in. We also live in a area with spotty internet. Her timesheet was 1 hour and 8 minutes late. Now 24 hr homecare Inland are refusing to pay her for the last two weeks , until the next pay period in 2 more weeks? They said that is there "policy". I spoke with a representative at the California Labor Commissioner office and explained to them the situation in depth. They informed me that it cant be a "policy" dont pay you until next period BECAUSE that is illegal in California. No matter if your timesheet is late , incorrect or incomplete. They need to let you know and pay you.<br><br>We have contacted 5 different individuals at 24 hr and they do not care about the law. Nor do they care a Mom of . Will go without pay for 4 weeks to feed and Provide for her children. In fact they have been extremely rude. Heartless and when they are not that they dont answer or respond back to emails. When you ask for a supervisor they state there is none avaliable?<br><br>Might I add this is the 11th time my provider check has been delayed , late, or shorted!!
misty rumsey-johnston
Jan 2026
My provider has continous issue with app to log in. We also live in a area with spotty internet. Her timesheet was 1 hour and 8 minutes late. Now 24 hr homecare Inland are refusing to pay her for the last two weeks , until the next pay period in 2 more weeks? They said that is there "policy". I spoke with a representative at the California Labor Commissioner office and explained to them the situation in depth. They informed me that it cant be a "policy" dont pay you until next period BECAUSE that is illegal in California. No matter if your timesheet is late , incorrect or incomplete. They need to let you know and pay you. We have contacted 5 different individuals at 24 hr and they do not care about the law. Nor do they care a Mom of . Will go without pay for 4 weeks to feed and Provide for her children. In fact they have been extremely rude. Heartless and when they are not that they dont answer or respond back to emails. When you ask for a supervisor they state there is none avaliable? Might I add this is the 11th time my provider check has been delayed , late, or shorted!!
adie v
Dec 2025
My son has been trying to get ahold of them to help him log into their “mandatory” app to submit his timesheets. They were supposed to retroactively pay him from June when he first started working. They have not helped him register on the app and they have not paid him for his backpay despite turning in all his timesheets. We are now going into January! I’ve spoken to 3 IRC caseworkers that I asked to help me out. They have contacted 24hr care and he still hasn’t gotten a solution or an answer about his pay. Horrible company!
24 Hour Home Care offers At-Home Care.
24 Hour Home Care has not published its pricing. For context, communities in Riverside that publish rates start around $4,700 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
24 Hour Home Care is located at 1650 Iowa Ave Ste 180 in Riverside, California.
24 Hour Home Care carries a 3.2 out of 5 rating from 26 Google reviews. Families and caregivers working with 24 Hour Home Care in Riverside describe a difficult experience marked by payroll delays, onboarding confusion, and unresponsive customer service. Nearly all available reviews are critical, citing communication breakdowns between the agency, caregivers, and clients. The overall Google rating of 3.2 from 26 reviews reflects this pattern of dissatisfaction. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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