24 Hour Home Care

Deisy De Paz

Apr 2026

via Google ↗

If I could give this company zero stars I would. Since the beginning the on boarding process has been confusing they sent over my daughters provider the on boarding welcome packet on February I the clients mom sent over everything they asked for. Here comes April 2nd and they did slow the provider to submit hours because I was missing a risk assessment questioner that they had to ask me . ( Ashley Alonzo) care specialist took her at least 3 weeks to get back at me left several messages, emails. I couldn’t log in to my 24 hour app and no one could help me log in to it? How is that even possible! Ashley called me today to ask me the risk assessment questions, and at the end told me the hours where being put on pause due to the onboarding team not processing the right papers and that it was mistake sending over the welcome packet to my daughters provider. I was so upset! How can you guys be so unprofessional! Took 2 months from February to April to realize there was a step being missed! Now we need to wait again to see if my daughter qualified again and not to mention they might not overpay the provider for the month of April! This is so embarrassing! I’m beyond frustrated with this company! Us moms (families) want extra help not extra problems or conflicts with something that can be so easy!!! I would like to know where I can send complaints because this is just unacceptable!

misty rumsey-johnston

Jan 2026

via Google ↗

My provider has continous issue with app to log in. We also live in a area with spotty internet. Her timesheet was 1 hour and 8 minutes late. Now 24 hr homecare Inland are refusing to pay her for the last two weeks , until the next pay period in 2 more weeks? They said that is there "policy". I spoke with a representative at the California Labor Commissioner office and explained to them the situation in depth. They informed me that it cant be a "policy" dont pay you until next period BECAUSE that is illegal in California. No matter if your timesheet is late , incorrect or incomplete. They need to let you know and pay you. We have contacted 5 different individuals at 24 hr and they do not care about the law. Nor do they care a Mom of . Will go without pay for 4 weeks to feed and Provide for her children. In fact they have been extremely rude. Heartless and when they are not that they dont answer or respond back to emails. When you ask for a supervisor they state there is none avaliable? Might I add this is the 11th time my provider check has been delayed , late, or shorted!!

adie v

Dec 2025

via Google ↗

My son has been trying to get ahold of them to help him log into their “mandatory” app to submit his timesheets. They were supposed to retroactively pay him from June when he first started working. They have not helped him register on the app and they have not paid him for his backpay despite turning in all his timesheets. We are now going into January! I’ve spoken to 3 IRC caseworkers that I asked to help me out. They have contacted 24hr care and he still hasn’t gotten a solution or an answer about his pay. Horrible company!

Shelby Lozada

Oct 2025

via Google ↗

If I could give ZERO stars I would because this place has the worst customer service. Has never ever called me back to update me with my pay checks.

Ana Gomez

Oct 2019

via Google ↗

I would give it ZERO stars if I could. I was stood up 3 times by the caregivers and today it cost me 100 dollars to cancel my appointment last minute. I was supposed to get respite from them, so I can do more stuff without and have less stress, and they stress me out more! I will see if i can change companies with the Inland Center. This is a SHAM!