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Medical Center Convalescent Hospital

467 E Gilbert St

3.2(45 ratings)· San Bernardino average: 4.1

Medical Center Convalescent Hospital, photo 11 / 5

Quick Facts

Total units
99
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
99
Care oversight
24-hour RN staff supported by LVNs and CNAs
Therapy access
On-site therapists guide rehabilitation and treatment

What Families Think

Reviews of this skilled nursing facility are sharply mixed: several families praise attentive physical therapy staff, compassionate nurses, and a clean, welcoming environment, while at least one serious report describes unanswered call lights, medication errors, and disrespectful treatment. The facility offers short-term rehab, long-term skilled nursing, and hospice care with 24-hour RN oversight.

The Good

  • Praised physical therapy staff who keep residents engaged
  • Multiple reviewers name compassionate, dedicated nurses and CNAs
  • Clean, bright facility without institutional smell
  • Effortful, engaging activities including holiday programming

The Bad

  • One serious report of unanswered emergency call lights
  • One account describes a medication error
  • One reviewer described disrespectful, dehumanizing staff behavior

AI-generated from reviews and community data.

Medical Center Convalescent Hospital is a senior living community in San Bernardino, California offering Skilled Nursing / Long Term Care. Amenities include Outdoor Patio, Gathering / Activity Spaces and Social Activities. Families rate it 3.2 out of 5 across 45 reviews.

About Medical Center Convalescent Hospital

Medical Center Convalescent Hospital in San Bernardino, California is a skilled nursing facility offering short-term rehabilitation, long-term skilled nursing care, and hospice care. The facility maintains 24-hour RN staff oversight, supported by LVNs and certified nursing assistants, with on-site therapists to guide patient treatment and recovery.

The hospital provides extensive rehabilitation services with individualized assessment of each resident's recovery potential and goal-setting for improvement. Therapy includes exercise and relaxation programs designed to support resident outcomes. Staff work with patients and families to ensure balanced and continual care throughout the rehabilitation process.

Daily activities at Medical Center are tailored to residents' individual needs and interests, featuring social programming that includes coffee and news updates, exercise programs, and structured relaxation activities. The facility offers spacious resident rooms, bright common areas, peaceful outdoor spaces, therapy gyms, activity lounges, and dedicated spaces for family visits and events.

Located in the heart of the Inland Empire, Medical Center Convalescent Hospital emphasizes resident-centered care with a philosophy of treating each resident as family. The facility maintains a warm, homelike environment committed to providing excellent care and support services.

Types of Care at Medical Center Convalescent Hospital

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Medical Center Convalescent Hospital

3.2overall · 45 ratings combined

3.2★ on Google (45)

Naomi

Jun 2026

via Google

I want to sincerely thank all the staff in this facility. Our family is incredibly grateful for all the CNA’s and staff who took good care of my mom Beatriz while she was recovering from her stroke. I would like to especially acknowledge Tammy, Crystal, Sheila and Mario the physical therapist. You were all so kind towards my mom. I realize how difficult and stressful your jobs can be. Please know that you are doing important work and that you’re changing lives everyday with your care and compassion. Thank you for everything you do, you made a meaningful difference for our family. Gladys 🙏🏼♥️

Vladimir Millan

Dec 2025

via Google

I was pleasantly surprised by Medical Center Convalescent Hospital. I’ll be honest I wasn’t sure what to expect at first, especially with it being right off Waterman. But the area is actually much nicer and quieter than I originally thought. The neighborhood feels calm and safe, which definitely helped put me at ease. Inside, the facility is clean, bright, and absolutely does not have that depressing or musty smell you find in a lot of places. Instead, it feels welcoming. The staff in Physical Therapy are on it they really stay involved and keep everyone moving and progressing. The activities here are genuinely enjoyable, too. You can tell they put real effort into keeping residents engaged. And the holiday decorations? AMAZING. They truly went all out for Christmas and it lifted everyone’s spirits. It made the place feel cheerful rather than clinical. Overall, I’m impressed. This facility exceeded my expectations

G PA

Nov 2025

via Google

I would like to thank the staff of Medical Center Convalescent for their hard work and dedication for taking care of my nephew, Danilo. Ms. Anna Yumul, the Nurse Coordinator is very caring and helpful, Jocelyn, the nurse whose really dedicated for taking care of my nephew and all the nurses, caretakers, thanks to all of you. God bless!

Marialexis Lopez

Oct 2025

via Google

Well,I'm currently here this facility,and I have nothing negative to express in regards to the, facility it's self,nor the staff over all I can proudly say,that the way,I was received,from day one spoken to and treated was my biggest reason I stayed,because my plans was to run away from here,but I trusted the process and as of today I've been here almost a month and am very greatfull to God for putting,this place and staff in my life I don't know every staff member by name so my shout out goes to them all with a,special exception to Ms. Anna for showing concern in helping me resolve a little concern I had thank you Ms Anna and Ms Hanna she's made it even better she's awesome thank you Ms Hanna ( Mama ) I look forward on getting ,better and getting my life back together once,again thank you to all the staff here and God bless you !! Sincerely, Ruthmarie Serrano

Angelica Valdez

Oct 2025

via Google

This facility should be investigated and shut down. It’s run by disorganized, unprofessional, and clearly unhappy and rude staff who show zero compassion for their patients. Walking in feels like stepping into chaos, employees stand around gossiping, laughing, and chatting while emergency call lights go unanswered.My grandmother repeatedly pressed her emergency button for help, and no one came on several different occasions. She was given the wrong medication, and when she politely asked for help to use the restroom, a staff member told her, “You can’t do it yourself?” Of course she can’t THAT’S WHY SHE WAS THERE — she was there trying to recover from a broken hip and surgery, needing care and assistance. This facility is dehumanizing and genuinely unsafe for patients, especially those without family to advocate for them. In just a couple of weeks, the number of incidents we witnessed was shocking and unacceptable. What kind of medical facility allows this? Why is it still operating? Why has nothing been done to protect these vulnerable patients? Please think twice before sending your loved one here!! No one deserves to be treated the way my grandmother was.

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Government Inspection History

4 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 26, 2026Fire Safety StandardHealth Standard13 citations
  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 16, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 24, 2026

  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 24, 2026

Feb 6, 2025Fire Safety StandardHealth Standard6 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2025

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 28, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2025

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025

Sep 10, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 30, 2024

May 5, 2023Fire Safety StandardHealth Standard21 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 26, 2023

  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 26, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 26, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 26, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023

  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023

  • Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023

  • Address subsistence needs for staff and patients.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2023

  • Provide family notifications of emergency plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2023

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 26, 2023

  • Have simulated fire drills held at unexpected times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Medical Center Convalescent Hospital offer?

Medical Center Convalescent Hospital offers Skilled Nursing / Long Term Care.

Where is Medical Center Convalescent Hospital located?

Medical Center Convalescent Hospital is located at 467 E Gilbert St in San Bernardino, California.

What do families say about Medical Center Convalescent Hospital?

Reviews of this skilled nursing facility are sharply mixed: several families praise attentive physical therapy staff, compassionate nurses, and a clean, welcoming environment, while at least one serious report describes unanswered call lights, medication errors, and disrespectful treatment. The facility offers short-term rehab, long-term skilled nursing, and hospice care with 24-hour RN oversight.

How did Medical Center Convalescent Hospital do on recent health and safety inspections?

Medical Center Convalescent Hospital had 4 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Medical Center Convalescent Hospital?

Submit the Request Information form on this page to connect with Medical Center Convalescent Hospital and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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