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Hillcrest Rehabilitation Center

714 Southbend Avenue

2.9(14 ratings)· Mankato average: 4.2

Hillcrest Rehabilitation Center, photo 11 / 6

Quick Facts

Total units
95
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
95
Veteran care
Contracted with the Veterans Administration for care
Dementia care focus
Specializes in intermediate and late-stage dementia
Care levels offered
Combines short-term rehab with long-term nursing care

What Families Think

The Good

  • Specializes in intermediate and late-stage dementia and Alzheimer's care
  • Accepts VA benefits, Medicare, Medicaid and most insurances
  • Offers both short-term rehab and long-term nursing care
  • Scenic setting overlooking the Minnesota River

The Bad

  • Google rating of 3 stars from a small sample of reviews
  • No published pricing information available
  • No resident or family reviews on file to gauge day-to-day experience

AI-generated from reviews and community data.

Hillcrest Rehabilitation Center is a senior living community in Mankato, Minnesota offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.9 out of 5 across 14 reviews.

About Hillcrest Rehabilitation Center

Hillcrest Care & Rehabilitation Center is a long-term care and short-term rehabilitation facility in Mankato, Minnesota, operated by Monarch Healthcare Management. The center overlooks the Minnesota River and is located just off Highway 169 South.

The community provides individualized and compassionate care across multiple service levels. It offers short-term rehabilitation for those recovering from illness, injury, or surgery, as well as long-term care for residents seeking to maintain independence or requiring 24-hour nursing staff support.

Hillcrest specializes in care for individuals in the intermediate and late stages of dementia and Alzheimer's disease. The facility is contracted with the Veterans Administration, Medicare, Medicaid, and most commercial insurances to serve a broad range of residents.

Types of Care at Hillcrest Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Hillcrest Rehabilitation Center

2.9overall · 14 ratings combined

2.9★ on Google (14)

Amber F

Jan 2026

via Google

Highly DO NOT recommend this facility! Terrible bedside manner from ALL staff members including upper management! The facility looks and smells unclean and unmaintained! If your family member is vulnerable or unable to physically get themselves in or out of bed/dressed, they are left bedridden and in the same clothing for multiple days with a NON-WORKING CALL BUTTON (even after family addressed the issue MULTIPLE times)! I will never again allow ANYONE I know let a loved one go to this facility!

elizabeth colin

Jun 2025

via Google

DO NOT BRING YOUR LOVED ONES HERE IT IS VERY DISGUSTING IT SMELLS HORRIBLE NOT TO MENTION THEY HAVE RATS!

Kelley Emmers

Feb 2025

via Google

Liked the aides. Always sweet to my 37yo daughter who had a stroke. Did like the therapists til they gave up on her after 4 months of pt and ot. They said she plateued, but they didn't give her much of a chance. She's been depressed since learning this.

Donna Nemeth

Oct 2023

via Google

Toilets are disgusting. Husband has wheel chair that can't even fit in the bathroom. So old. Very disappointed this is approved by VA.

Heather Slama

Feb 2018

via Google

The longevity of the compassionate staff is second to none. The residents thrive with all the wonderful activities, delicious food and superb nursing care. Best nursing home around, hands down!

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Government Inspection History

8 inspection visits in the last three years, 47 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Aug 14, 2025Health Complaint1 citation
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2025

Feb 27, 2025Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Feb 6, 2025

Oct 17, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 14, 2024

Aug 28, 2024Health Complaint2 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2024

Jun 13, 2024Fire Safety StandardHealth Standard15 citations
  • Have exits that are accessible at all times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 25, 2024

  • Ensure proper storage of liquid oxygen.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 25, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 25, 2024

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 25, 2024

  • Implement a program that monitors antibiotic use.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 25, 2024

  • Have properly located and lighted "Exit" signs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 25, 2024

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2024

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2024

  • Construct fire resistant interior walls.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 25, 2024

Mar 29, 2024Health Complaint2 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 1, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 2, 2024

Jul 27, 2023Fire Safety StandardHealth Standard14 citations
  • Implement a program that monitors antibiotic use.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 6, 2023

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 15, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 1, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2023

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 24, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023

  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity C of L: potential for minimal harm, widespreadCorrected Aug 27, 2023

Feb 18, 2022Fire Safety StandardHealth Standard11 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Mar 31, 2022

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 18, 2022

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2022

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 31, 2022

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2022

  • Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 18, 2022

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2022

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 31, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Hillcrest Rehabilitation Center offer?

Hillcrest Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Hillcrest Rehabilitation Center located?

Hillcrest Rehabilitation Center is located at 714 Southbend Avenue in Mankato, Minnesota.

How did Hillcrest Rehabilitation Center do on recent health and safety inspections?

Hillcrest Rehabilitation Center had 8 government inspection visits in the last three years, with 47 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Hillcrest Rehabilitation Center?

Submit the Request Information form on this page to connect with Hillcrest Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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