SUSAN LYONS
Dec 2024
Staff are very friendly. There are a lot of activities for the residents. There is frequent staff changes so this prohibits them from getting to really know the residents and accomodating special needs. Though they cannot force my aunt to do anything she doesn't want, it would be extremely helpful if she were encouraged to walk a lttle with her walker everyday instead of always just using the wheelchair. It may take two staff to do this, one to support her and one to follow with wheelchair, but it would be so beneficial. She is losing her strength and soon walking won't be an option. My aunt is extremely hard of hearing so doesn't always hear or understand what is being said to her. Communication could be better to let me know what issues there are or when my aunt is sick or has a complaint. I don't get updates from the doctor when she visits. When she says she doesn't want to wash her hair during her shower, do they offer to do it for her? I feel if staff knew the residents better, they would know when one needs extra encouragement because of their personality. Maintenance and housekeeping could step up a little. Wash the windows (and remove the tape residue that's been there since aunt moved in) and replace the closet door that was removed for repair months ago. It is frustrating when the rates go up once or twice every year but care and service don't increase, sometimes declining.
