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Reviews of Hillcrest Care Center are sharply mixed, with several families praising the compassionate hospice care and attentive aides, while others describe serious neglect, poor communication, and dismissive staff. Overall it holds a 3.6 out of 5 rating from 33 Google reviews, reflecting this split experience.
AI-generated from reviews and community data.
Hillcrest Care Center is a senior living community in De Soto, Missouri offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 33 reviews.
Hillcrest Care Center is a 120-bed skilled nursing and long-term care facility in De Soto, Missouri. The community serves residents requiring ongoing medical care and hospice support.
Family experiences at Hillcrest are decidedly mixed. Several families praised the hospice program specifically, noting that staff allowed 24/7 visitation and demonstrated genuine gentleness and attention to comfort during end-of-life care. One family wrote, "They took extraordinary care of our family too." Staff demeanor was highlighted as caring by some visitors, with reports of residents being kept clean and ready each day. However, other families described negative interactions with nursing staff, describing rushed or dismissive communication. Facility cleanliness and odor concerns were noted across reviews, with one visitor acknowledging this as an industry-wide challenge rather than unique to Hillcrest. Most significantly, some families raised serious concerns about resident safety and quality of care, including allegations of inadequate fall prevention and neglect.
Hillcrest holds a 3.6 out of 5 star rating based on 33 Google reviews, reflecting the substantial variation in family accounts. Prospective residents and families should weigh both positive hospice-focused feedback and serious safety concerns when evaluating the community.
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Help Me Choose3.6overall · 33 ratings combined
3.6★ on Google (33)
kim kirkpatrick
Jun 2026
From walking in front door to the day my sister left was the worst days of our lives. Never ever again would I suggest anyone going there. And the house doctor, well I won't say anything. I had to at least give it one star in order for my post, or it would of been NONE
Monica Whaley
Nov 2025
We placed our mother/mother in law here on hospice. They have a special room and we were allowed to stay with her 24/7 until she passed. They have some wonderful, caring nurses and aids that really cared, they were so gentle with her & made sure she was comfortable! They took extraordinary care of our family too! We checked out several places but so glad we chose Hillcrest! We couldn't have asked for better. We want to thank everyone that took part in her care!! You can't imagine how appreciated you were in such a heart breaking time. May God Bless you all!
Floyd McMillon
Sep 2025
The staff will allow fall risk residents fall and take no responsibility for the neglect. My mother died last October because of their neglect.
T S
May 2024
My only complaint about this place and all nursing homes, they constantly smell like Pee, but you can't expect anything different at nursing homes all they do is change diapers. But I thought the staff was very nice and everyday I came to see my friend she was cleaned and ready for the day. she was on Hospice care and she only lived there a week. it was a very pleasant experience and if I need a nursing home this is one I would pick. Thanks for taking care of my friend Carrol, and thanks for keeping me informed
Ambre Brian
Oct 2023
Ok, my mother called this place cause of my grandmais at this place, and one of the nurses was extremely rude to her. All my mom was asking questions about my grandma health and hospice, and the nurse said goodbye like really in a hurry like if my mom or grandma didn't even matter. See, my grandma is going on hospice, but she's getting better . When my mom got on that subject about hospice, the nurse hung up on her. The nurse is my grandma nurse and also she has also been lying to my mom. She claimed that Grandma signed for it and she didn't cause she had c diff. I won't even trust this so-called nursing home they don't tell you the truth, and especially the hospice people, they are killing our older generation for their benefit. We have dealt with hospice, and we see what they do.
Hillcrest Care Center offers Skilled Nursing / Long Term Care.
Hillcrest Care Center is located at 1108 Clarke Street in De Soto, Missouri.
Reviews of Hillcrest Care Center are sharply mixed, with several families praising the compassionate hospice care and attentive aides, while others describe serious neglect, poor communication, and dismissive staff. Overall it holds a 3.6 out of 5 rating from 33 Google reviews, reflecting this split experience.
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