MyLivingChoice

Hillcrest Care Center

1108 Clarke Street

3.6(33 ratings)· De Soto average: 3.7

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Hillcrest Care Center, photo 11 / 2

Quick Facts

Total units
120
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
120
Licensed capacity
Licensed for up to 120 residents
Hospice accommodations
Special room with 24/7 family stay allowed

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Hillcrest Care Center are sharply mixed, with several families praising the compassionate hospice care and attentive aides, while others describe serious neglect, poor communication, and dismissive staff. Overall it holds a 3.6 out of 5 rating from 33 Google reviews, reflecting this split experience.

What reviewers praise

  • Compassionate hospice care praised by families
  • Staff described as gentle and caring
  • Residents kept clean and well-groomed
  • Allowed 24/7 family presence during hospice

What reviewers flag

  • One report of fall-related neglect leading to death
  • One report of rude, dismissive nursing staff
  • One report of being misled about hospice consent
  • Common complaint of persistent odor in facility

AI-generated from reviews and community data.

Hillcrest Care Center is a senior living community in De Soto, Missouri offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 33 reviews.

About Hillcrest Care Center

Hillcrest Care Center is a 120-bed skilled nursing and long-term care facility in De Soto, Missouri. The community serves residents requiring ongoing medical care and hospice support.

Family experiences at Hillcrest are decidedly mixed. Several families praised the hospice program specifically, noting that staff allowed 24/7 visitation and demonstrated genuine gentleness and attention to comfort during end-of-life care. One family wrote, "They took extraordinary care of our family too." Staff demeanor was highlighted as caring by some visitors, with reports of residents being kept clean and ready each day. However, other families described negative interactions with nursing staff, describing rushed or dismissive communication. Facility cleanliness and odor concerns were noted across reviews, with one visitor acknowledging this as an industry-wide challenge rather than unique to Hillcrest. Most significantly, some families raised serious concerns about resident safety and quality of care, including allegations of inadequate fall prevention and neglect.

Hillcrest holds a 3.6 out of 5 star rating based on 33 Google reviews, reflecting the substantial variation in family accounts. Prospective residents and families should weigh both positive hospice-focused feedback and serious safety concerns when evaluating the community.

Types of Care at Hillcrest Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities

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Reviews of Hillcrest Care Center

3.6overall · 33 ratings combined

3.6★ on Google (33)

kim kirkpatrick

Jun 2026

via Google ↗ · Report

From walking in front door to the day my sister left was the worst days of our lives. Never ever again would I suggest anyone going there. And the house doctor, well I won't say anything. I had to at least give it one star in order for my post, or it would of been NONE

Monica Whaley

Nov 2025

via Google ↗ · Report

We placed our mother/mother in law here on hospice. They have a special room and we were allowed to stay with her 24/7 until she passed. They have some wonderful, caring nurses and aids that really cared, they were so gentle with her & made sure she was comfortable! They took extraordinary care of our family too! We checked out several places but so glad we chose Hillcrest! We couldn't have asked for better. We want to thank everyone that took part in her care!! You can't imagine how appreciated you were in such a heart breaking time. May God Bless you all!

Floyd McMillon

Sep 2025

via Google ↗ · Report

The staff will allow fall risk residents fall and take no responsibility for the neglect. My mother died last October because of their neglect.

T S

May 2024

via Google ↗ · Report

My only complaint about this place and all nursing homes, they constantly smell like Pee, but you can't expect anything different at nursing homes all they do is change diapers. But I thought the staff was very nice and everyday I came to see my friend she was cleaned and ready for the day. she was on Hospice care and she only lived there a week. it was a very pleasant experience and if I need a nursing home this is one I would pick. Thanks for taking care of my friend Carrol, and thanks for keeping me informed

Ambre Brian

Oct 2023

via Google ↗ · Report

Ok, my mother called this place cause of my grandmais at this place, and one of the nurses was extremely rude to her. All my mom was asking questions about my grandma health and hospice, and the nurse said goodbye like really in a hurry like if my mom or grandma didn't even matter. See, my grandma is going on hospice, but she's getting better . When my mom got on that subject about hospice, the nurse hung up on her. The nurse is my grandma nurse and also she has also been lying to my mom. She claimed that Grandma signed for it and she didn't cause she had c diff. I won't even trust this so-called nursing home they don't tell you the truth, and especially the hospice people, they are killing our older generation for their benefit. We have dealt with hospice, and we see what they do.

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By submitting, you're okay with us and Hillcrest Care Center reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Government Inspection History

5 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 22, 2026Fire Safety StandardHealth Standard10 citations
  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2026

  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2026

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2026

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2026

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2026

Mar 28, 2025Health Complaint1 citation
  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 10, 2025

Oct 24, 2024Fire Safety StandardHealth Standard10 citations
  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 2, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 2, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 2, 2024

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 2, 2024

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2024

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2024

Aug 8, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 1, 2024

Aug 25, 2023Fire Safety StandardHealth Standard11 citations
  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 25, 2023

  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 25, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 25, 2023

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2023

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2023

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Hillcrest Care Center offer?

Hillcrest Care Center offers Skilled Nursing / Long Term Care.

Where is Hillcrest Care Center located?

Hillcrest Care Center is located at 1108 Clarke Street in De Soto, Missouri.

What do families say about Hillcrest Care Center?

Hillcrest Care Center carries a 3.6 out of 5 rating from 33 Google reviews. Reviews of Hillcrest Care Center are sharply mixed, with several families praising the compassionate hospice care and attentive aides, while others describe serious neglect, poor communication, and dismissive staff. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Hillcrest Care Center do on recent health and safety inspections?

Hillcrest Care Center had 5 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Hillcrest Care Center?

Submit the Request Information form on this page, or contact Hillcrest Care Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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