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Highpoint at Fort Mill

5028 Holloway Dr

3.4(20 ratings)· Fort Mill average: 4.6

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Highpoint at Fort Mill, photo 11 / 6

Quick Facts

Licensed capacity
78 residents

California CDSS

Pet Amenity
Dog park with washing station on-site
Housing Style
Cottage and apartment home options available
Rooftop Amenity
Rooftop bar and lounge for residents

What Families Think

Reviews of Highpoint at Fort Mill are sharply split: several families praise the tours, sales staff, and day-to-day friendliness of the community, while others describe serious lapses in hands-on care and communication for residents in assisted living and memory care. The gap between the polished first impression and reported day-to-day care is a recurring theme in the negative reviews.

The Good

  • Sales staff and tours consistently praised as helpful
  • Facility described as clean, attractive, and well-maintained
  • Food and dining quality praised by multiple reviewers
  • Executive Director described as accessible and kind by one family
  • Good activities and community size praised by residents' families

The Bad

  • Multiple reports of missed meals and skipped medications
  • One report of a resident left alone nearly 20 hours unchecked
  • One report of no notification during a 6-hour ER visit
  • One reviewer described no sign-in/out procedures and unclear staff accountability

AI-generated from reviews and community data.

Highpoint at Fort Mill is a senior living community in Fort Mill, South Carolina offering Assisted Living and Independent Living. Amenities include Professional Chef, Restaurant style Dining Room and Outdoor Patio. Families rate it 3.4 out of 5 across 20 reviews.

About Highpoint at Fort Mill

Highpoint at Fort Mill is an independent and assisted living community in Fort Mill, South Carolina, offering cottage and apartment homes designed for seniors seeking an active lifestyle with comprehensive support services.

The community provides assisted living for residents who need extra support with daily tasks, as well as memory care for those with Alzheimer's, dementia, or other forms of memory loss. Staff handle maintenance, weekly housekeeping, and other daily chores so residents can focus on enjoying community life.

Amenities include chef-prepared dining available all day, a rooftop bar and lounge, resort-style pool, pickleball court, and a dog park with washing station. The community offers on-site social, recreational, and educational activities alongside wellness-focused programming designed to support residents' health and engagement.

The community emphasizes contemporary design, elevated services, and advanced safety features as part of its approach to senior living, with particular attention to creating uplifting experiences and meaningful programming for memory care residents.

Types of Care at Highpoint at Fort Mill

Assisted LivingIndependent Living

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Pet Friendly
  • Salon / Barber
  • Swimming Pool

Activities

  • Birthday / Holiday Parties
  • Games
  • Grocery Shopping and Errands
  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Highpoint at Fort Mill

3.4overall · 20 ratings combined

3.4★ on Google (20)

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Ashley D'Alessandro

Jul 2026

via Google ↗

If I could give this facility no stars I would. I moved my loved one in mid May 2026. Today is July 5, 1026, and I write this review to let you know they have dropped the ball on 3 occasions. The most recent being today. My loved one has advanced Alzheimers. She was in the ER for 6 hours and I was never notified. Now someone called at 3am and never left a message. When I saw that missed call at 8am,I called Highpoint and the receptionist had no idea what happened nor was there any management on premises. I have been calling for 4.5 hours demanding to speak to someone about this egregious issue and the only person who is answering my calls is the receptionist. No not one manager, not one supervisor, not one nurse they have on staff.<br><br>They have great food, nice premises, clean facilities. Heather, the sales rep, gave a great tour, they have sizable apartments and reasonable pricing. Beautiful facade, but the guts of the operation has fallen short. None of the pretty things about the facility matter if that are inept at taking care of your loved one or fail to communicate directly with the responsible family member. And yes, I will be pursuing this issue with every available avenue at my disposal.

Laura Wallace

Feb 2026

via Google ↗

My dad has been living at High Point Fort Mill for six months - first in Independent Living and is now living in Assisted Living. We have really been so happy with the facilities, food and staff members. Everyone has been so responsive when we've had questions or needs. The Executive Director, Leslie, is very accessible and kind. I think the size of the facility is perfect, especially for those who might be overwhelmed with a large campus. There are good activities offered as well.

Su59

Nov 2025

via Google ↗

My brother was here for less than a month. What my sister in law, niece and nephew endured and witnessed was despicable, What horrible care he received disgusted all of us in his extended family. They did not care for him at all. They do not even know who comes in or leaves. He did without meals. Please do not let this place fool you. Run fast!!!

Sandy Pelletier

Sep 2025

via Google ↗

Horrible experience I don’t have the words

Alicia Black Bear

Aug 2025

via Google ↗

Absolutely fabulous building. Great people.

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Ask about availability, pricing, or a tour. Your details go only to Highpoint at Fort Mill, never sold or shared.

Frequently Asked Questions

What types of care does Highpoint at Fort Mill offer?

Highpoint at Fort Mill offers Assisted Living and Independent Living.

Is Highpoint at Fort Mill pet friendly?

Yes. Highpoint at Fort Mill lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Highpoint at Fort Mill located?

Highpoint at Fort Mill is located at 5028 Holloway Dr in Fort Mill, South Carolina.

What do families say about Highpoint at Fort Mill?

Reviews of Highpoint at Fort Mill are sharply split: several families praise the tours, sales staff, and day-to-day friendliness of the community, while others describe serious lapses in hands-on care and communication for residents in assisted living and memory care. The gap between the polished first impression and reported day-to-day care is a recurring theme in the negative reviews.

How can families visit Highpoint at Fort Mill?

Submit the Request Information form on this page to connect with Highpoint at Fort Mill and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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