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Highlands Senior Living Rome

1168 Chulio Rd SE

4.8(103 ratings)· Rome average: 4.4

Highlands Senior Living Rome — photo 11 / 6

Quick Facts

Licensed capacity
60 residents

California CDSS

Licensed operator
Erica@Highlands.Care
Nursing coverage
24/7 staffing with licensed nurse oversight
Memory care design
Monitored wandering areas with behavioral redirection
Aging-in-place option
In-home personal care services also available
Building layout
Single-story building for easier mobility

What Families Think

Families overwhelmingly describe Highlands Senior Living Rome as a warm, clean, and caring community, with many reviewers specifically praising staff members like Erica, Kayla, and Savannah for going above and beyond. A smaller number of reviews raise serious concerns about care lapses, billing follow-through, and a recent decline in food quality that families feel should be addressed.

The Good

  • Staff repeatedly described as caring, attentive, and family-like
  • Facility consistently described as clean and well-kept
  • Families note reasonable, affordable pricing compared to other options
  • Strong communication with families, including quick responses to concerns
  • Regular community events and activities for residents and their families

The Bad

  • One report of serious neglect: bed sores, bruising, and salmonella exposure
  • One family described months-long delay getting a promised refund resolved
  • One reviewer said staff were stretched thin, delaying immediate care needs
  • Multiple reviewers noted a decline in food quality and freshness recently

AI-generated from reviews and community data.

About Highlands Senior Living Rome

Highlands Senior Living Rome is an assisted living and memory care community in Rome, Georgia, offering affordable residential options including studio, private, and semi-private apartments with living areas and private baths. The community serves seniors who need support with daily activities and those in advanced stages of Alzheimer's or other forms of dementia.

The community provides 24/7 staffing with licensed nurse oversight and resident-centered care that includes assistance with personal grooming, hygiene, medication management, and other daily needs. Health and wellness services feature dietician-approved nutrition, advanced monitoring systems for blood glucose, blood pressure, and oxygen levels, and eCall pendants available in larger communities. Care plans are personalized and updated as needed for each resident.

Memory care residents benefit from a structured environment with personalized support designed to help them regain a sense of control and accomplishment. The community provides monitored spaces for wandering with gentle guidance and redirection based on residents' behavioral cues, fostering meaningful connections and purpose-filled lives.

Daily activities and entertainment are central to community life, including resident-focused entertainment, music, performances, field trips for dining and shopping, and celebrations of special occasions and holidays. Fresh meals and snacks are prepared daily to bring joy to residents' lives.

The community features spacious lounges and activity spaces where residents can gather and connect. Highlands Home Helpers also offers in-home personal care services for seniors who prefer to age in place, enabling them to maintain independence, dignity, and their treasured lifestyle while receiving assistance as needed.

Types of Care

Assisted LivingIndependent LivingSkilled Nursing / Long Term Care

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Reviews

4.8overall · 103 ratings combined

4.8★ on Google (103)

Kiana Wise

Jun 2026

via Google

The administrator is absolutely fantastic! If I could give her 10 starts I would!

Cherrish U

Jun 2026

via Google

I love this place my grandmother is a resident here it’s super amazing super clean. I love Ms Erica one of their staff members there she’s very sweet and kind and professional in all aspects 10/10 recommend!

Jawanna Reshae

Jun 2026

via Google

I just recently visited this facility, it was very nice & clean. They were doing activities with the residents who seem to enjoy everything and adores everyone. It was a pleasure meeting Ms.Erica , who was very professional & answered all my questions. She really treats her residents as her own.

Khalilah Parks

Jun 2026

via Google

Highlands Senior living is a great facility. It is clean, has great staff and a wonderful atmosphere!

chris boston

Jun 2026

via Google

I’ve had a great experience with Highlands Senior Living in Rome, GA. The staff is caring, attentive, and truly treats the residents like family. The facility is clean, welcoming, and provides a comfortable environment for seniors. You can tell they genuinely care about the well-being and happiness of the residents. The communication with families is also appreciated, and the atmosphere feels warm and supportive. I would definitely recommend Highlands Senior Living to anyone looking for quality care for their loved ones.

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Frequently Asked Questions

What types of care does Highlands Senior Living Rome offer?

Highlands Senior Living Rome offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.

Where is Highlands Senior Living Rome located?

Highlands Senior Living Rome is located at 1168 Chulio Rd SE in Rome, Georgia.

What do families say about Highlands Senior Living Rome?

Families overwhelmingly describe Highlands Senior Living Rome as a warm, clean, and caring community, with many reviewers specifically praising staff members like Erica, Kayla, and Savannah for going above and beyond. A smaller number of reviews raise serious concerns about care lapses, billing follow-through, and a recent decline in food quality that families feel should be addressed.

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