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Highland Springs Senior Living Community

8000 Frankford Rd

4.3(60 ratings)

Highland Springs Senior Living Community — photo 11 / 12

Quick Facts

Year opened
2006
Payment model
Buy-in entry fee, not month-to-month rental
Emergency medical coverage
24-hour on-site EMTs available every day
Short-term stays
Respite care and post-acute rehab offered

What Families Think

Families and residents overwhelmingly describe Highland Springs as a large, amenity-rich continuing care community with a strong sense of friendship and belonging, especially in independent living. However, a handful of reviewers raise serious concerns about security staff conduct, memory care safety, and the financial complexity of the community's buy-in entry fee model.

The Good

  • Warm, friendly community with strong resident bonds
  • On-site medical center with 24/7 EMT staff
  • Beautiful 89-acre grounds with lake and walking paths
  • Over 100 resident-run clubs and activities
  • Multiple dining venues praised by residents
  • Staff praised for support during COVID-19 pandemic

The Bad

  • Several reviewers report rude or hostile security guards
  • One detailed report of neglect and safety incidents in memory care
  • Entry fee model requires large, sometimes undisclosed asset reserves
  • One report of slow refund process after a resident's death

AI-generated from reviews and community data.

About Highland Springs Senior Living Community

Experience Exceptional Retirement Living in Texas

For vibrant, independent senior living, no place compares to Highland Springs, an 89-acre retirement community in beautiful North Dallas, Texas. Here you'll find everything you need to live a carefree lifestyle packed with fun and possibilities.

Enjoy your retirement in a bright, beautiful maintenance-free apartment home that is a short indoor stroll from convenient amenities and services. Highland Springs has over 100 resident-run clubs and activities that will stimulate, entertain, and enrich you plus on-campus continuing care if your health needs ever change.

Independent Living, Assisted Living, and More Options for Care

Highland Springs offers a variety of living options in one spectacular North Dallas location. Choose the lifestyle that’s right for you. Then sit back, relax, and enjoy everything our continuing care retirement community has to offer.

Active, Independent Living

Say goodbye to house maintenance and hello to fun and freedom. At Highland Springs, you’ll enjoy an amenity-rich lifestyle in a beautiful setting without the work and worry of upkeep and repairs.

Your Highland Springs home includes an all-season pool, a well-equipped fitness center, and an abundance of outdoor living space plus stimulating clubs that will keep your mind, body, and spirit in tip-top shape.

You’ll also have easy access to a host of services designed to help you stay healthy and independent. Highland Springs features an on-site medical center led by D Magazine "Dallas Top Doc" Dr. Mary Norman, plus in-home care administered by a licensed private duty nurse. On-site outpatient rehabilitation is also available if you ever require physical, speech, or occupational therapy.

Hear a resident describe the peace of mind he values at the community.

Quality Continuing Care Right on Campus

Highland Springs continuing care neighborhood offers assisted living, memory care, nursing care, and respite care in addition to post-acute rehabilitation.  

Our highly trained, compassionate staff designs a personalized care plan for every resident. You’ll enjoy individualized attention, plus hours of engaging programing in a warm, welcoming atmosphere. Unlike many Plano and North Dallas care facilities, Highland Springs has a personal chef who prepares delicious meals, served in bright, attractive dining venues. Residents can socialize in the beautifully appointed living room or enjoy a night under the stars on the pleasant outdoor patio.

Independent living residents can make the transition to continuing care should the need arise. However, you don't have to be a resident of Highland Springs to receive continuing care here.

Continuing Care in North Dallas and Plano, Texas

Expert Assisted Living and Continuing Care for Seniors

North Dallas seniors receive high-quality continuing care at Highland Springs. Our convenient Metroplex location offers assisted living, memory care, nursing care, and rehabilitation for adults age 62 and older.

Highland Springs independent living residents can transfer here for care, but we also welcome seniors from all over North Dallas, Plano, and Richardson.

The Highland Springs medical team is led by Dr. Mary Norman, a nine-time recipient of D Magazine’s Dallas Top Doc award. Dr. Norman works exclusively at Highland Springs to provide residents with high-quality, compassionate care.

Choose From a Variety of Care Options

Highland Springs is considered a premier North Dallas continuing care provider. We offer a variety of care options at our 89-acre campus.

Assisted Living

Enjoy maximum independence while receiving extra support with your meals, medications, and other daily tasks. Highland Springs has beautiful assisted living apartments for singles and couples, including some with private patios.

Unique Assisted Living Benefits

As an assisted living resident, you can enjoy everything Highland Springs offers, including easy access to amenities and services like our on-site medical center staffed by full-time physicians who specialize in senior care.

You’ll also benefit from:

A personalized care plan based on a holistic assessment of your physical, emotional, and spiritual preferences

Fun, stimulating activities with the freedom to participate as much or as little as you like.

24/7 nursing care for emergencies and your family’s peace of mind.

Learn more about our assisted living floor plans.

Memory Care

At Highland Springs, your loved one will receive individualized care designed exclusively for seniors with dementia, Alzheimer's, and other cognitive challenges. The entire memory care neighborhood incorporates special features that promote independence, engagement, and a sense of community.

See what's included in our memory care suites.

Learn about our specially-designed memory care neighborhood.

Skilled Nursing Care

Your loved one will receive gentle, compassionate, around-the-clock care at Highland Springs. Our expert staff provides full assistance with eating, dressing, bathing, and other tasks of daily living.

Our Caregivers Are Like Your Extended Family

Highland Springs impressive staff-to-resident ratio allows us to give your loved one the concentrated attention they deserve. We provide:
        
Regular visits from our full-time, board-certified physician to ensure your loved one receives quality care.  

Around-the-clock nursing staff.

Individualized care plans based on your family member’s physical, mental, and emotional needs.

Post-Acute Rehabilitation

Highland Springs therapists provide physical, speech, and occupational rehabilitation in a beautiful setting. And since we work exclusively with seniors, you'll receive appropriate, expert care designed to help you achieve your goals and regain your independence.

You’ll also benefit from:

Advanced technologies like HUR and NuStep equipment, and Accelerated Care Plus therapeutic modalities.

A comfortable and attractive environment designed with seating areas, televisions, and game tables for when you’re feeling social, and private guest suites for when you prefer to read or relax.

Expert, person-centered care. Highland Springs has a 5-star overall rating from the Centers for Medicare & Medicaid Services. We get to know you as a person and develop a customized care plan to address your physical, emotional, and spiritual needs.

Care that’s covered. Depending on circumstances, Medicare can cover a portion of the costs of rehabilitation stays. We also accept BlueCross BlueShield.

Learn more about the rehabilitation suites.

Delighting North Dallas Seniors Since 2006

Highland Springs opened in 2006 and quickly became a desired destination for active Dallas seniors. Continued demand for this lifestyle has prompted Highland Springs to add 108 additional independent living apartment homes in Pecan Grove, a residence building scheduled to open in winter 2016.

Stay in the know as a Priority List member! Join our Priority List to stay up to date on the latest developments at Highland Springs, including construction announcements. You’ll be the first to hear about new apartment homes, special pricing offers, and much more.

Part of the Erickson Living Family

Highland Springs is managed by Erickson Living, one of the nation’s most respected builders and developers of continuing care retirement communities.   

Today, more than 24,000 people in 11 states call an Erickson Living-managed community home.
Our Values

Highland Springs values a diverse and inclusive workforce, and we place great importance on collaboration and honest communication.

Here are just a few of the values we live and work by:

•    Respect and caring for our co-workers, our residents, and our community.
•    Diversity of thought, experience, and background.
•    Friendliness and enthusiasm in the way we work and interact with each other and those we serve.
•    Integrity, so that we may continue to be the most trusted and respected name in retirement living.
•    Responsibility and ownership of the work we create.
•    Excellence in everything we do.
•    Teamwork to promote great thinking and extraordinary growth opportunities.

Today Highland Springs employs over 400 individuals who are dedicated to serving our residents and each other.
2018 Sustainability Report

Highland Springs and all Erickson Living-managed communities are committed to being good stewards of the environment by reducing, reusing, and recycling energy, waste, and water. Our green practices are integrated into the fabric of our culture. Details are outlined in the Erickson Living 2018 Sustainability Report.

 

Types of Care

Assisted LivingAt-Home CareHome Health and HospiceIndependent LivingMemory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Multiple Floor Plans
  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Pet Friendly
  • Salon / Barber
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

4.3overall · 60 ratings combined

4.3★ on Google (60)

Nelsie Palmer

Jul 2026

via Google

We have lived at Highland Springs for almost four years and highly recommend it. Our apartment is a comfortable size with nice appointments, and yet friends and multiple activities are just steps away (without getting out in the cold, rain, or Texas heat). The larger the facility, the more options one has for interaction with others, and Highland Springs is probably the largest independent living complex in Dallas, with facilities for a medical center, assisted living, rehab, and memory care as well. Interaction with others is of major importance in the well-being of people as they age. The HS staff is caring and the residents the friendliest folks in Dallas. Come see all we have to offer.

Irene Acevedo

Jul 2026

via Google

Worst place to be if you want visitors. Visitor parking spaces are grossly deficient. Poor design that discouraged seniors from being visited by family, friends, and healthcare providers.

Janice Bennett

Jun 2026

via Google

Well called asked lady if they take section 202 and of cause, did not know what section 202 was. I pay 375, where I live now, just wondering why the send me brochures. Section 202 look it up.Income based for senior citizens. So I would you suggest not sending me any my brochures.last name is Bennett

Kayla Thompson

May 2026

via Google

Bald security guard is VERY rude for no reason. I work for hospice and came by to see a patient at this complex for the first time. When asking for directions he was very blunt and said “I don’t know which building so I can’t help you.” He also kept cutting me off when I tried to speak. Another gentleman believed to be security was able to help me. The bald one is not a good representation of this establishment and I didn’t feel welcomed here at all.

Dylan

Jun 2025

via Google

Natalie is a great server and is very helpful.

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Frequently Asked Questions

What types of care does Highland Springs Senior Living Community offer?

Highland Springs Senior Living Community offers Assisted Living, At-Home Care, Independent Living, Memory Care and Skilled Nursing / Long Term Care.

Is Highland Springs Senior Living Community pet friendly?

Yes — Highland Springs Senior Living Community lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Highland Springs Senior Living Community located?

Highland Springs Senior Living Community is located at 8000 Frankford Rd in Dallas, Texas.

What do families say about Highland Springs Senior Living Community?

Families and residents overwhelmingly describe Highland Springs as a large, amenity-rich continuing care community with a strong sense of friendship and belonging, especially in independent living. However, a handful of reviewers raise serious concerns about security staff conduct, memory care safety, and the financial complexity of the community's buy-in entry fee model.

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