4.5(81 ratings)· Gainesville average: 4.5
1 / 6Heritage Village draws strongly positive feedback for its caring, attentive staff and lively activities program, with many families describing a warm, home-like environment for both assisted living and memory care residents. However, a handful of reviewers raise serious concerns about management responsiveness, billing practices, and isolated incidents of care lapses, suggesting inconsistency behind the largely positive front-line experience.
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Heritage Village Assisted Living and Memory Care is a senior living community in Gainesville, Virginia offering Assisted Living and Memory Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 81 reviews.
Heritage Village is an assisted living and memory care community located in Gainesville, Virginia. The community emphasizes compassionate assistance and encouragement from its team, offering residents more independence, social connection, and peace of mind.
The community prioritizes resident health and well-being through an effective program designed to help maintain a healthy lifestyle and navigate medical challenges. Heritage Village has implemented advanced technologies and safety protocols, including an electrostatic sprayer for disinfection of surfaces throughout the community.
The community features beautiful architecture and first-rate hospitality, offering an enriching lifestyle with opportunities for residents to make friends, learn, and explore. Heritage Village is situated at 13650 Heathcote Boulevard in Gainesville, Virginia.
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Help Me Choose4.5overall · 81 ratings combined
4.5★ on Google (81)
Mary Boone Evans
Aug 2026
While my step mother has only been here a few days, my experience with the team getting her moved in was five Star! Brandon Allen was communicative, transparent and incredibly helpful during a stressful time. The medical staff was thorough and truly interested in learning about my step mother. Finally, everyone from the front desk, the nurses and aides and dining room staff were warm and friendly and caring. Thank you!
Charlotte King
Aug 2026
My husband and I just met with Brandon at Heritage Village. We were looking for an assisted living place near my son that we could tour. Brandon Allen was such an outstanding representative for Heritage Village. He was knowledgeable about every aspect of Long Term Care, and he took the time to explain it to us. Heritage Village seems to be an active, interesting assisted living facility. They have many activities going on every day. The facility was clean and the residents seemed active and happy. We got on a waiting list for an opening.
Jen L.
Jul 2026
My mom has lived at Heritage Village for a little over 2 years, and we have overall loved the experience.<br><br>Starting with the most important part, the staff is absolutely wonderful, and make the place a very caring environment for the residents. From those who work the front desk (John and Donne and others), to the activities team (Adina is an absolute super star! She truly cares about the residents and does everything she can to accommodate everyone!), to the maintenance crew (James and John who do a lot to keep everything up and running), to the staff in the dining room (Debbie who is so sweet), to all the CNA’s and nurses who have the toughest jobs of all, they all make the place a supportive environment to care for the residents. All the staff seem to work together very well. Brandon and Cori are also fantastic in getting residents setup in their new homes and accommodating the move in how they can. All of these team members are patient even with the toughest of the residents as well.<br><br>My mom has been very ill recently, and the staff has gone above and beyond to not only care for her, but check in on her multiple times a day to make sure she was as comfortable as she could be (I witnessed this first hand as I went to visit my mom often, and can attest to the great care and respect she received). The CNA’s and nurses (Edith, Naddy and Muriel) were truly wonderful to her, and it gave me great comfort that she was cared for and looked after.<br><br>The facility itself is beautiful, well kept and cleaned, and is a very comfortable environment to be in and live in. It has everything needed for the residents to have multiple places to go and visit during the day for the various activities and meals.<br><br>I really can’t say enough good things about Heritage and the staff. I highly recommend Heritage Village for anyone looking to have an amazing environment and team look after a loved one.
William Kreykenbohm
Jul 2026
My wife has been in memory care at Heritage Village for almost 2.5 years. It’s a wonderful facility with caring aids and nurses. Sally , a nurse, has been especially helpful.
Kris Eyrich
Jul 2026
Carla is an energetic outstanding addition to this facility. She is always cheerful and creative. She seems more like a friend than an employee.<br>I hope she is appreciated for all she does ❤️
Heritage Village Assisted Living and Memory Care offers Assisted Living and Memory Care.
Heritage Village Assisted Living and Memory Care is located at 13650 Heathcote Blvd in Gainesville, Virginia.
Heritage Village draws strongly positive feedback for its caring, attentive staff and lively activities program, with many families describing a warm, home-like environment for both assisted living and memory care residents. However, a handful of reviewers raise serious concerns about management responsiveness, billing practices, and isolated incidents of care lapses, suggesting inconsistency behind the largely positive front-line experience.
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