MyLivingChoice

Help at Home

747 W Pershing Rd

2.4(8 ratings)· Decatur average: 4.3

Help at Home — photo 1

Quick Facts

What Families Think

Google reviewers give this home health and hospice provider a low rating based on a small number of reviews, and both available reviews describe serious concerns about how care complaints were handled. Reviewers mention scripted staff responses, lack of a complaint escalation process, and worries about how elderly clients were treated. There is not enough positive review material to describe strengths beyond the range of services offered.

The Good

  • Offers both home health and hospice services

The Bad

  • One report of ADA non-compliance and no complaint escalation process
  • One family reports repeated complaints about care quality went unresolved
  • One reviewer raises concern about possible manipulation of an elderly family member
  • Very low Google rating (2.4) from a small pool of reviews

AI-generated from reviews and community data.

About Help at Home

Help at Home is a home health and hospice community in Decatur, Illinois.

Families rate Help at Home 2.4 out of 5 based on 8 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Home Health and Hospice

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Reviews

2.4overall · 8 ratings combined

2.4★ on Google (8)

Jennifer

Jan 2026

via Google

Don't recommend... different experiences, hugely negative, other family members agreed and have called n complained w zero results, the concern of manipulation and even the family member that interacts w the help has voiced concern and still nothing done.. could list tons more issues but why, if ignored and unresolved!! Be mindful these are elderly family members, who can't hear well or quick to get up and prove the issues they speak of. .. or brushed off as dementia, crazy , etc..

Danny Butler

May 2022

via Google

Not ADA compliant. No escalation process for complaints. No manager on duty. All responses from staff about complaints are clearly scripted and repeated, even when they don’t apply to the complaint at hand.

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Nearby Communities

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