Nyla Love
Oct 2025
Do not send your family here please.
HeartHomes At Bay Ridge
3023 Arundel on the Bay Rd A3.1(15 ratings)· Annapolis average: 4.4
Part of HeartHomes · 3 communities · (2 others nearby)
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1 / 5Quick Facts
- Licensed capacity
- 16 residents
Maryland MDH
HeartHomes At Bay Ridge is a senior living community in Annapolis, Maryland offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.1 out of 5 across 15 reviews.
About HeartHomes At Bay Ridge
HeartHomes At Bay Ridge is an assisted living community in Annapolis, Maryland. The community offers 24-hour staff, private rooms with private bathrooms, medication management, housekeeping, laundry service, dietary accommodations, an emergency call system, wheelchair accessibility, and social activities in gathering spaces.
Reviews are mixed. One family reported consistent communication about care and medications, cleanliness of rooms and common areas, and appropriate resident appearance over a three-year period. Other reviewers raised concerns about facility cleanliness, staffing levels, the range of activities offered, and the responsiveness of management to resident needs including hearing aids and holiday observances. Communication and service quality appear to divide recent experiences.
Types of Care at HeartHomes At Bay Ridge
Assisted Living
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
Activities
- Social Activities
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Help Me ChooseReviews of HeartHomes At Bay Ridge
3.1overall · 15 ratings combined
3.1★ on Google (15)
Nakiya Garland
Sep 2025
Terrible service. Outdated building and management. Rough on patients! Will NEVER send a family here again!
marci crymes
Jul 2022
We moved my father-in-law to Heart Homes almost three years ago. We had no bad experiences with them at all. They communicated whenever he needed anything, about his medications, when the doctor saw him, everything. We never found his room or bathroom in any state of disarray or unclean. He was dressed whenever we went and we never saw any other of the residents in a bad way either. He was on the memory care side but still communicated with us and was happy and content whenever we saw him. While it is true that Heart Homes doesn't have a lot of extra "bells and whistles", the place was always clean and the residents cared for. I watched on many occasions the staff taking extra care of a resident, and not when they knew I saw. If you look at social media, there are many pictures of activities they did do. Sadly, Covid brought a halt to everything but they also got most, if not all, of the residents safely through the beginning and arranged for the vaccines as soon as possible for each resident, with family permission. There are still mitigation requirements in place to continue to keep residents safe. We just lost my father-in-law and more than one of the staff were crying in his room along with us. That to us was the final testament to how much they cared for him.
D S
Jun 2021
Not impressed. Katie has an attitude. Try smiling girl.
Donna Willingham
May 2021
I would like to inform those who are thinking of this assisted living home to look at the not so clean facility, the limited number of workers, and how activities are lacking. We had an appointment on Mother's Day and there was no special effort made for this holiday. Our Mom has been in need of her hearing aides which were not given to her during the CoVid pandemic. We had to have them serviced since they had not been plugged in for weeks... I would not suggest this place for a loved one.
Frequently Asked Questions
What types of care does HeartHomes At Bay Ridge offer?
HeartHomes At Bay Ridge offers Assisted Living.
Where is HeartHomes At Bay Ridge located?
HeartHomes At Bay Ridge is located at 3023 Arundel on the Bay Rd A in Annapolis, Maryland.
What do families say about HeartHomes At Bay Ridge?
HeartHomes At Bay Ridge carries a 3.1 out of 5 rating from 15 Google reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit HeartHomes At Bay Ridge?
Submit the Request Information form on this page, or contact HeartHomes At Bay Ridge directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at HeartHomes At Bay Ridge? Claim this listing to update photos, pricing, and details. It's free.
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