MyLivingChoice

Healthwin Specialized Care

20531 Darden Rd

3.4(48 ratings)· South Bend average: 4.2

Healthwin Specialized Care, photo 11 / 5

Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
145
Ownership
Recently acquired by Hill Valley Healthcare, per reviewers
Hospice option
On-site hospice care available alongside rehab services

What Families Think

Families describe a facility with a strong reputation for rehabilitation therapy and compassionate front-line staff, but many reviewers report a sharp decline in overall care quality, staffing levels, and management responsiveness—particularly since a recent ownership change. Reviews are sharply polarized: glowing accounts of PT/OT and hospice support sit alongside serious complaints about neglect, medication errors, and safety lapses.

The Good

  • Physical and occupational therapy consistently praised by families
  • Many reviewers call staff compassionate and caring
  • Strong support during hospice and end-of-life care
  • Facility described as clean and well-furnished by some
  • Volunteers report a warm, welcoming community atmosphere

The Bad

  • Multiple reports of chronic understaffing and slow call-light response
  • Several reviewers say care declined sharply after ownership changed
  • One detailed account of serious medication and treatment errors
  • Reports of safety lapses like unlocked exit doors and exposed syringes

AI-generated from reviews and community data.

Healthwin Specialized Care is a senior living community in South Bend, Indiana offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.4 out of 5 across 48 reviews.

About Healthwin Specialized Care

Healthwin Health & Rehabilitation is a skilled nursing and rehabilitation community in South Bend, Indiana, offering both short-term rehab and long-term care services. The team focuses on helping patients and residents reach their full recovery potential through personalized care plans.

Care is delivered by a dedicated team that combines advanced healing technology with a warm, welcoming environment. Caregivers work around-the-clock so that patients and residents can concentrate on recovering and regaining their independence as quickly as possible.

The community emphasizes an atmosphere where residents and their loved ones feel valued, respected, and empowered throughout the recovery journey. Healthwin describes itself as committed to delivering exceptional rehabilitation and skilled nursing care while maintaining a supportive, community-oriented environment.

Overall, Healthwin positions itself as more than a rehabilitation center, describing itself as "a place to get better…a place for living," reflecting its dual focus on clinical recovery and quality of daily life.

Types of Care at Healthwin Specialized Care

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Healthwin Specialized Care

3.4overall · 48 ratings combined

3.4★ on Google (48)

Savannah Sputnik

Jun 2026

via Google

I would never put a family member in this facility. The doctor from the hospital put my mother-in-law in there who had dementia, and because she didn’t like it She called relatives from out of state to come and get her and they allowed it with no permission from Her son who had power of attorney and health power of attorney attorney. The police were called and by the time we got There they were gone and everyone acted like it was no big deal . The only reason they have one star is because they won’t let you post without it. also, they do not answer bad reviews online, only good ones, and I bet they make those up themselves.

Ashley Hardesty

Jun 2026

via Google

If I could give this place a 0 I would . My father was in the hospital being sent home with 2 weeks to 6 months well his home wasn’t an option so my family member found this place quickly. At first we thought great he’s out of the hospital he should get better treatment and so on , boy were we wrong there were few amazing nurses/ CNA but there were also the other side of way less than good . The wound care doctor? Let me not even get into that too much minus the fact my father had a wound in an unpleasant place and after having this wound for over a year no doctor had prescribed him lidocaine gel topical or anything I had to bring that up myself. The doors don’t lock when they’re suppose to for going outside so any patient could leave at night if they wanted to . People yelling help from their rooms. Two nurses almost made my father aspirate on his medication. Thank god for hospice because without them stepping in i feel my father would still be suffering. Being threatened to be kicked out by a nurse hours before my father passes because as she’s giving my dad medication on his last day she’s taking the medicine syringe and just pushing it in his mouth as fast as she can and I got scared an told her we don’t do it that way and that she was on the wrong side of his mouth also. The same lady messed up dosing his meds on time . This place allowed my father to sign divorce documents power of attorney documents and titles WHILE HEAVILY MEDICATED AND NO GLASSES ON. People literally had to read to him and I couldn’t be there everyday so I feel he was conned out of his things. They sure had a social worker there for him to sign a power of attorney but had to read to him and point out where to sign to him how is that even legal . ?? We all know their is fine print in these papers . Not to mention the elevators going to the basement when it’s suppose to require a key a resident could get lost or hurt down there . I’d never send anyone there again.

Kyle Hardy

Apr 2026

via Google

Clean facility. Well furnished and set up for comfort. The staff was a little off with customer service

Cassidy Shaum

Apr 2026

via Google

I had been inquiring about rehab for my dad so they left me a voicemail with the info for rehab. Great! Received a second voicemail shortly after to tell me the hospital was actually sending my dad home on hospice and that they also offered hospice! Thankfully I was aware about the hospice decision at the time they called me, but it seems reckless to leave that in a family members voicemail not knowing if they’re aware or not. It felt like a sales call.

MrTrevor50

Feb 2026

via Google

Has turned into a nasty place with nasty management.

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Government Inspection History

6 inspection visits in the last three years, 78 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 22, 2026Fire Safety StandardHealth Standard34 citations
  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2026

  • Meet other general requirements that are deficient.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2026

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2026

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2026

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2026

  • Create arrangements with other facilities to receive patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2026

  • Conduct risk assessment and an All-Hazards approach.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2026

  • Have a properly installed medical gas master alarm panel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2026

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2026

  • Have elevators that firefighters can control in the event of a fire.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2026

  • Meet other general requirements that are deficient.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2026

  • Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2026

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2026

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2026

  • Ensure medical gas and vacuum systems have documented maintenance programs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 10, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2026

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2026

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2026

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2026

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2026

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 10, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2026

Mar 27, 2025Health Complaint2 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 30, 2025

Feb 19, 2025Fire Safety StandardHealth ComplaintHealth Standard22 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 25, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 6, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 6, 2025

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 6, 2025

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 6, 2025

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 25, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2025

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 23, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2025

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2025

  • Install proper backup exit lighting.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 23, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 25, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 25, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025

Sep 25, 2024Health ComplaintInfection Control1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 17, 2024

Mar 15, 2024Fire Safety StandardHealth Standard18 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 2, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 29, 2024

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2024

  • Have an enclosure around a vertical opening shaft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 2, 2024

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 29, 2024

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 10, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 6, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 29, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2024

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2024

Sep 22, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 13, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Healthwin Specialized Care offer?

Healthwin Specialized Care offers Skilled Nursing / Long Term Care.

Where is Healthwin Specialized Care located?

Healthwin Specialized Care is located at 20531 Darden Rd in South Bend, Indiana.

What do families say about Healthwin Specialized Care?

Families describe a facility with a strong reputation for rehabilitation therapy and compassionate front-line staff, but many reviewers report a sharp decline in overall care quality, staffing levels, and management responsiveness—particularly since a recent ownership change. Reviews are sharply polarized: glowing accounts of PT/OT and hospice support sit alongside serious complaints about neglect, medication errors, and safety lapses.

How did Healthwin Specialized Care do on recent health and safety inspections?

Healthwin Specialized Care had 6 government inspection visits in the last three years, with 78 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Healthwin Specialized Care?

Submit the Request Information form on this page to connect with Healthwin Specialized Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Healthwin Specialized Care? Claim this listing to update photos, pricing, and details. It's free.

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