2.6(44 ratings)· Rochester average: 3.9
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1 / 5An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
HCR Home Care provides in-home health services across the Rochester area, and reviews reflect a wide split in experience. Several families praise specific physical and occupational therapists and aides by name for compassionate, effective care, while at least one detailed report describes serious reliability and care-quality problems with aides and frustration with administrative staff. The overall 2.6 out of 5 rating across 44 reviews suggests inconsistent experiences from household to household.
AI-generated from reviews and community data.
HCR Home Care is a home care agency serving Rochester, New York offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 2.6 out of 5 across 44 reviews.
HCR Home Care is an agency serving clients at home in Rochester, New York. The agency provides at-home care including nursing aides, physical therapy, and occupational therapy for rehabilitation and post-surgical recovery.
Reviews are mixed. Several reviewers praised the quality and attentiveness of their therapists and aides, describing them as professional, thorough, patient, and going above and beyond their duties. Other families reported serious concerns about aide reliability and quality of care, citing instances of aides arriving unprepared or unfit to work and leaving clients without adequate attention.
With a Google rating of 2.6 out of 5 across 44 reviews, the agency shows stark variation in patient and family experiences. Prospective clients should ask detailed questions about aide screening, training, and supervision practices before engaging services.
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Help Me Choose2.6overall · 44 ratings combined
2.6★ on Google (44)
Flipflop H
Jul 2026
This company is wonderful. I can't say enough about the PT's and OT's. Donna is great and very caring. She went over and above her regular duties. Santa my aid did a great job!! Love her!! Katie was excellent too. Very patient! Sherri j Halpert.
Dan F
Mar 2026
What SUPER service and wonderful people who work there. My Mom broke her shoulder and we were so fortunate to have Bridgette Allen as our Physical Therapist. Bridgette took her time in helping and explaining to my Mom what she was doing and what my Mom needed to do on her own. The therapy went so well that my Mom is back to almost 90% which is more than the 80% that the Dr said. I can't say enough about how GREAT they were and are to work with. Thank you again!
Bernadette Marie
Dec 2025
Arthur was awesome and helped me considerably when I had major surgery. He picked up gear that I needed and offered to help in any way. His vast PT experience was super helpful. He was compassionate and caring.
John Lyons
Apr 2025
The nurse aide Shannon O’bien and Occupational Therapist Andrea Raphael were fantastic during our rehab. They were professional and thorough in assisting us during the difficult recovery process. Their warm and friendly attitude and willingness to help in any way was amazing. I am grateful for their help and we are giving them a five star review. Unfortunately I could not give the same review to the Rochester office Administrator of HCR as she is inconsiderate and does not care about the condition, progress, and needs of the patient in their ongoing evaluation.To her we give a one star. John and Barbara Lyons.
Joe Miles
Mar 2025
NEGLECTFUL, UNRELIABLE, AND AWFUL EXPERIENCE HCR Home Care was a disaster for my family. Many aides seemed neglectful—some arrived appearing hungover, one even smelled of alcohol and struggled to function, while others slept in the living room or their cars instead of caring for my bed-bound dad. In my view, their care was far below what he needed. The agency often left us hanging, with aides not showing up for his approved hours, sometimes with late notice or no warning at all, leaving him without support. The director’s actions added to our frustration—911 was called to our home when I saw no emergency (and EMTs didn’t either), my dad’s doctor was contacted repeatedly about issues I’d already handled, and Adult Protective Services got reports I considered unnecessary and unwarranted. It felt to me like a push to move him to a nursing home against our wishes. I ended up firing HCR after this ordeal. I’d warn anyone to think twice before trusting them with a loved one’s care—look elsewhere.
HCR Home Care offers At-Home Care.
HCR Home Care has not published its pricing. For context, communities in Rochester that publish rates start around $2,659 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
HCR Home Care is located at 85 Metro Park in Rochester, New York.
HCR Home Care carries a 2.6 out of 5 rating from 44 Google reviews. HCR Home Care provides in-home health services across the Rochester area, and reviews reflect a wide split in experience. Several families praise specific physical and occupational therapists and aides by name for compassionate, effective care, while at least one detailed report describes serious reliability and care-quality problems with aides and frustration with administrative staff. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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