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Hazelwood Enhanced Memory Care

11547 NE Glisan St

4.6(20 ratings)· Portland average: 4

Hazelwood Enhanced Memory Care, photo 11 / 6

Quick Facts

Licensed capacity
40 residents

California CDSS

Nursing oversight
Nurse on-site plus Medical Director always available
Setting
Secure residential memory care environment
Room types
Private and semi-private suites offered
Physician services
Physician visits available as add-on service

What Families Think

Reviewers overwhelmingly describe Hazelwood as a compassionate, closely-knit memory care community where families feel informed and residents are treated with dignity, especially praising nursing director Princess Hall and her team. A few reviewers, however, raised concerns about cleanliness, lack of structured activities, and staff turnover during a period of transition, though one reviewer noted recent improvements under new management.

The Good

  • Staff form personal bonds with each resident
  • Families praise frequent, proactive communication from staff
  • Quick, compassionate placement even in emergencies
  • Individualized care plans for complex dementia needs
  • Consistent praise for nursing director Princess Hall's leadership
  • Residents described as clean, engaged, and well cared for

The Bad

  • One detailed report of urine odor and inconsistent cleanliness
  • One reviewer noted few structured activities, residents often idle
  • One reviewer cited high staff turnover and inconsistent management
  • One reviewer said promised 30-60-90 day care reviews did not happen

AI-generated from reviews and community data.

Hazelwood Enhanced Memory Care is a senior living community in Portland, Oregon offering Memory Care and Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 20 reviews.

About Hazelwood Enhanced Memory Care

Hazelwood Enhanced Memory Care is a memory care community in Portland, Oregon, locally operated by nurses and providing compassionate care services in a secure residential setting. A nurse is on-site to deliver enhanced care services, and a Medical Director is always available. The facility is staffed 24 hours a day by professionally trained staff ready to assist residents.

The community prioritizes safety and comfort through environmental design that creates a welcoming and soothing atmosphere. Staff form personal connections with each resident to understand their sources of happiness and potential anxiety or fear triggers, tailoring daily activities to meet individual needs. The community recognizes that residents in advanced stages of dementia still desire purpose and engagement, and offers opportunities for participation in activities they enjoy.

Dining is an important focus, with menus prepared with residents' preferences in mind. The community offers a range of programs and support with daily requirements to help residents experience fulfilling and purposeful lives. Family members benefit from peace of mind knowing their loved ones receive care within a nurturing and supportive environment.

The facility offers private and semi-private suites. Medicaid and spend-down funding options are available by inquiry. Physician services can be elected or added as a representative service.

Types of Care at Hazelwood Enhanced Memory Care

Assisted LivingMemory Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Hazelwood Enhanced Memory Care

4.6overall · 20 ratings combined

4.6★ on Google (20)

KH

Aug 2026

via Google

Do NOT leave your loved one here. Adventist Hospital forced ours into this facility directly from the ER, claiming they "don't deal with dementia"—even though he was in severe unmanaged pain.<br><br>​Here is the reality of this facility:<br><br>​False Advertising & Staffing: They advertise having a Nurse on duty, but every single time we asked, staff admitted there is no Nurse present. There is no one on-site qualified to handle basic wound care.<br><br>​Neglect & Lack of Care: No onsite Nurse. No one to handle basic wound care. No one assists residents with basic needs. They sit in soiled diapers for so long they get horrible diaper rash. We watched a resident quietly plead for help going to the bathroom for over 30 minutes with zero awareness from staff. We actually had to find someone to assist. We also had to step in ourselves just to give our loved one food/hydration.<br><br>​Filthy, Unsafe Environment: The facility smells strongly of old, stale urine. I saw spiders in the resident rooms. Pillowcases had some sort of red/brown dried fluid spotted all over them. These were supposedly fresh from laundry.<br><br>​Unbearable Conditions: A loud, high-pitched alarm goes off constantly—staff seem so desensitized to it that they ignore it, but it is deafening and distressing.<br><br>​Visiting hospice staff was so alarmed by things they had to call their boss.<br><br>This place is unsafe and vulnerable residents are left to suffer. I wonder how many residents don't have any visitors so no one is aware of the conditions. At over $600/day, please look elsewhere.

Neil Paragas

Jan 2026

via Google

Big changes have been made since my original rating of this facility. They have made improvements upon the safety of my mother and other residents. I would recommend this care home.

Abdikdir Hussein

Dec 2025

via Google

Hazelwood is a great place to visit, there’s all kinda opportunity, u see in front of u. A the med tech a care stuff are amazing, everyone works as the team!!

Joseph Prudente

Aug 2025

via Google

I cannot speak highly enough about Hazelwood Enhanced Memory Care. From the moment we first visited, we felt a true sense of warmth, compassion, and professionalism from the entire team. The staff consistently goes above and beyond to ensure residents are treated with dignity, respect, and personalized care.<br><br>The facility is always clean, safe, and thoughtfully designed for individuals living with memory challenges. What truly stands out is their commitment to meaningful, personalized activities. I’ve personally witnessed how well-maintained their activity programming is—Ms. Donna, the Life Enrichment Director, starts her mornings engaging the residents with meditation, simple exercises, and other thoughtful activities that truly brighten their day. These small but consistent efforts make a big difference in the lives of the residents.

Gretchen Green

Aug 2025

via Google

I visit the facility almost every day, and I’ve seen firsthand how every member of the team genuinely cares. Communication with families is excellent—whether it’s regular updates or addressing concerns, the administrator makes sure to keep me informed about my mom’s care, which gives me great peace of mind.<br><br>We are incredibly grateful to have found Hazelwood Enhanced Memory Care – it’s more than just a care facility; it’s a community where residents are truly valued. Highly recommended to any family seeking compassionate memory care for their loved one.

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Frequently Asked Questions

What types of care does Hazelwood Enhanced Memory Care offer?

Hazelwood Enhanced Memory Care offers Assisted Living and Memory Care.

Where is Hazelwood Enhanced Memory Care located?

Hazelwood Enhanced Memory Care is located at 11547 NE Glisan St in Portland, Oregon.

What do families say about Hazelwood Enhanced Memory Care?

Reviewers overwhelmingly describe Hazelwood as a compassionate, closely-knit memory care community where families feel informed and residents are treated with dignity, especially praising nursing director Princess Hall and her team. A few reviewers, however, raised concerns about cleanliness, lack of structured activities, and staff turnover during a period of transition, though one reviewer noted recent improvements under new management.

How can families visit Hazelwood Enhanced Memory Care?

Submit the Request Information form on this page to connect with Hazelwood Enhanced Memory Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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