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Home Instead

10415 SE Stark St Ste A

4.7(94 ratings)· Portland average: 4

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Quick Facts

Medication support
Nurse on staff for medication management help
Service area
Serves clients up to 35 miles outside Portland

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Home Instead in Portland is a home health and hospice agency with a large volume of Google reviews (94) averaging 4.7 stars. Most reviewers praise specific caregivers by name for compassion, reliability, and helping loved ones stay at home longer, often through dementia care, post-surgery recovery, or hospice. A smaller but consistent set of reviews raises concerns about office communication, caregiver consistency, and billing when things went wrong.

What reviewers praise

  • Caregivers frequently praised by name for compassion and reliability
  • Helped families keep loved ones at home longer
  • Experience supporting clients with dementia and memory care needs
  • Care coordinators often described as responsive and communicative
  • Nurse on staff to help with medication management
  • Flexible scheduling and substitute coverage when needed

What reviewers flag

  • Several reports of poor office communication about falls or injuries
  • Multiple reviewers cite inconsistent caregivers or high staff turnover
  • A few reports of late arrivals or no-show caregivers
  • One report of being billed despite inadequate care provided
  • No published pricing available

AI-generated from reviews and community data.

Home Instead is a home care agency serving Portland, Oregon offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 4.7 out of 5 across 94 reviews.

About Home Instead

Home Instead is a home health and hospice care provider serving Portland, Oregon and surrounding areas. The agency supports older adults aging in place, including those with dementia and those requiring hospice care, delivering assistance with personal care, companionship, transportation, and household tasks.

Families consistently praise the caregivers' reliability and compassion. Many highlight the agency's commitment to staffing consistency, which they note helps clients with memory issues feel secure; one family wrote, "having a group of people who care, that you can rely on, is the best feeling." Reviewers describe caregivers as dependable, thoughtful, and engaging companions who build genuine relationships over time. Families also value the practical support caregivers provide with daily living tasks and cleaning, which eases family burden.

The service has earned a 4.7 out of 5 rating across 94 reviews. However, some families reported significant friction around scheduling reliability and communication during caregiver transitions, suggesting experience can vary. Families considering Home Instead should discuss consistency expectations upfront and establish clear communication channels with the local office.

Types of Care at Home Instead

At-Home Care

Amenities

Community Amenities

  • Transportation Services

Activities

  • Grocery Shopping and Errands

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Reviews of Home Instead

4.7overall · 94 ratings combined

4.7★ on Google (94)

Write a review

Umm Autumn

Jun 2026

via Google ↗ · Report

My father has been Receiving Care from Home Instead for over a year now. After a thorough search and turning down several agencies , Home Instead has changed all of our lives for the better. Having a group of people who care, that you can rely on -is the best feeling a family can have. Dana F. Has become a part of our family in many ways. My father asks about her on the weekend and looks forward to her return every Monday. She has brought so much peace of mind and I cannot say anything but positive about Home Instead as an organization and Dana as our primary carer. They communicate with our family, are more than happy to make changes when we need them; they know us by name and can recognize our voices. If your loved one is in need of Care, Home Instead is a place where you can find a piece of home.

Amal Grabinski

Jun 2026

via Google ↗ · Report

Home Instead has been a life-saver for our family. Our mother lives in Portland while we are in Seattle, and Home Instead has been a critical part of our care team. They pay attention, they listen, they are available and return phone calls, they are flexible -- in short, the kind of service that you want to have. I have been so impressed with the quality and kindness of their caregiving staff -- special shout out to Sandra and Anita (who see my mom at Cherrywood Village). Both ladies have let me know when my mom doesn't seem to be doing well, or when there's a change, and that's comfort that is worth everything. Highly recommend.

S Hollingsworth

Jun 2026

via Google ↗ · Report

Marcia researched events that were of interest to us. She also helped write thank you's and did an incredible job taking our thoughts and put them down on paper. She was consistentanly on time!<br><br>Vivian was willing to change her schedle to meet our needs. She is very kind and always polite. She did a great job cleaning our bathroom! She was consistentatly on time too!<br><br>Lucy showed up even on Fridays. She is a natural and makes a killer sandwich. She follows directions very well!

Sherry Walker

Feb 2026

via Google ↗ · Report

Home Instead really helped us out with personal and home care after my husband’s unexpected surgery. David was the best caregiver we could have had. He was kind and caring and diligent and he and my husband developed a nice rapport, which I think helped my husband recover more quickly. Thank you, David!

Katherine Zimmerman

Jan 2026

via Google ↗ · Report

My husband and I love Home Instead. We have used their services for over two years. Last week Adriane was the caregiver for my husband. She cleaned the apartment twice!! And played chess with him. She is a kind and caring person. We will definitely be using the services again,

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By submitting, you're okay with us and Home Instead reaching out by phone, email or text. Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Frequently Asked Questions

What types of care does Home Instead offer?

Home Instead offers At-Home Care.

How much does Home Instead cost?

Home Instead has not published its pricing. For context, communities in Portland that publish rates start around $4,195 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Home Instead located?

Home Instead is located at 10415 SE Stark St Ste A in Portland, Oregon.

What do families say about Home Instead?

Home Instead carries a 4.7 out of 5 rating from 94 Google reviews. Most reviewers praise specific caregivers by name for compassion, reliability, and helping loved ones stay at home longer, often through dementia care, post-surgery recovery, or hospice. A smaller but consistent set of reviews raises concerns about office communication, caregiver consistency, and billing when things went wrong. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Home Instead?

Submit the Request Information form on this page, or contact Home Instead directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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