MyLivingChoice

Havencare At Hancock Hall

31 Staples St

4.3(43 ratings)· Danbury average: 4.4

Havencare At Hancock Hall — photo 11 / 2

Quick Facts

Total units
96
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
96
Respite care
Offers temporary respite stays for caregivers
Wound care technology
Uses wound vac therapy for complex wounds
Care focus
Specializes in hospital-to-home transition support

What Families Think

Havencare at Hancock Hall is a skilled nursing facility in Danbury, CT offering rehabilitative and long-term care. Reviews are sharply split: several residents and families praise the physical/occupational therapy, food quality, and cleanliness, while others report serious lapses in nursing oversight, including missed wound care and unresponsive staff during a medical emergency.

The Good

  • Physical and occupational therapy program praised by residents
  • Food quality and kitchen staff frequently complimented
  • Facility described as clean and quiet
  • Staff described as friendly, caring, and attentive
  • Social services kept families informed of care updates

The Bad

  • Multiple reports of reliance on outsourced or temporary staff
  • One report of a missed hospital transfer before cardiac arrest
  • One report of a resident developing a stage 2 wound
  • One reviewer described the facility as old and outdated

AI-generated from reviews and community data.

Havencare At Hancock Hall is a senior living community in Danbury, Connecticut offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 43 reviews.

About Havencare At Hancock Hall

Havencare at Hancock Hall is a skilled nursing facility in Danbury, Connecticut, providing medical and rehabilitative services to residents requiring ongoing care. The community is designed as a safe, clean, and comfortable environment where residents receive round-the-clock nursing attention and monitoring.

The facility offers comprehensive post-surgical and rehabilitative care, including advanced wound care techniques, IV therapy, and pain management tailored to each resident's specific needs. Specialized programs include orthopedic rehabilitation to help residents recover mobility and strength following surgery or injury, as well as restorative care programs designed to maintain and improve residents' independence through personalized treatment plans.

Additional services include temporary respite stays for residents whose caregivers need a break, and state-of-the-art wound care technology such as wound vac therapy for complex or slow-healing wounds. The facility emphasizes comprehensive pain management using medical interventions, physical therapy, and holistic approaches to support recovery and quality of life.

The community focuses on supporting residents through transitions from hospital to home, with dedicated therapeutic services and compassionate staff aimed at helping residents thrive during their recovery and rehabilitation.

Types of Care at Havencare At Hancock Hall

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Havencare At Hancock Hall

4.3overall · 43 ratings combined

4.3★ on Google (43)

LaToya Irvin

Jul 2026

via Google

I absolutely, positively DO NOT recommend this facility! Almost every employee is outsourced and when you ask them questions, they say they don't know, they're just temporary. When I visited my father, I could tell he wasn't doing well and requested that he be sent to the hospital. A contracted nurse talked me out of it and he ended up going into cardiac arrest the next day. If I hadn't listened to her, this could've been prevented. Also, after going to the hospital, now his dentures have come up missing. I wasn't satisfied with the care and the facility looks old and outdated.

Ed Brosnahan

Mar 2026

via Google

The staff has been helpful and friendly during my stay. The therapy has done great. Facility is clean and spotless. Everyone from cna, nursing to social worker to kitchen takes well care of there residents and food is great. Thanks for everything

Barbara Elm

Feb 2026

via Google

I was a resident at Hancock hall using a friend's phone was here for short term rehab, the care is excellent the workers are friendly and caring. All services such as therapy social services just to name a few were very helpful consistent on top of my care. They advise me if what was going on with my care and they made me smile at all times.

ferris nasser

Jan 2026

via Google

I am currently in rehab at Hancock Hall. Great Physical and Occupational Therapy program. The food is very good. I used to own a restaurant and I know how hard it is to feed a lot of people. They do a great job. I have talked to some of the staff there in the kitchen and it seems like if there was room to put a steamer it would be a big help and the quality of the vegetables. They are very happy to make substitutions for whatever meal is designated and the substitutions are good. The place is quite clean. , very quiet and peaceful. I have been here twice before basically for when I was sick and had to get stronger again one time for a three month stent for heavy duty antibiotics. It’s my first choice. when I arrived here, they already had an air mattress set up and the night nurse supervisor. I think her name was Jessica put the bed rails on for me. Special attention by the PA, Margaret and Nurse Mellissa.. Too many more to name.

Dawn Palmieri

Jan 2026

via Google

Stay away, as an RN, my mother was there for Rehab as well as completion of antibiotic therapy. She is 96 years old. Within 4 days, my mother's backside was open and raw, a stage 2 wound. Which I am dealing with at home. Their Physical therapy was none. I requested my mother be sent out to Danbury hospital for a full evaluation. It was noted of the wounds to her back side and front side as well. She was there for a few hours and the ER Dr. Stated my mother needed to continue the antibiotics and wrote the script. She is now home and getting back up on her feet. Please don't send your love ones here. They enact orders with out the consent of family and the feeling of this place I experienced is one of apathy and no follow thru.. Beware.

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Frequently Asked Questions

What types of care does Havencare At Hancock Hall offer?

Havencare At Hancock Hall offers Skilled Nursing / Long Term Care.

Where is Havencare At Hancock Hall located?

Havencare At Hancock Hall is located at 31 Staples St in Danbury, Connecticut.

What do families say about Havencare At Hancock Hall?

Havencare at Hancock Hall is a skilled nursing facility in Danbury, CT offering rehabilitative and long-term care. Reviews are sharply split: several residents and families praise the physical/occupational therapy, food quality, and cleanliness, while others report serious lapses in nursing oversight, including missed wound care and unresponsive staff during a medical emergency.

How can families visit Havencare At Hancock Hall?

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