Hackett Hill Center

Steve Mazurkiewicz

Jun 2026

via Google ↗

Had a very good experience at Hackett Hill Center. The nursing staff is very responsive to your needs. PT and OT staff very good at what they do. I graduated from a walker to a cane during my stay here. Food was good and it was served on time. Great activities.

Lorri

Jun 2026

via Google ↗

It's a great facility. Have returned many times. Best physical therapy, crafts and different things there is to do. Staff is lovely !!

C Hernandez

May 2026

via Google ↗

I wish I could give the nurses and cna's 5 stars and the management and social worker zero stars. I say management because someone should be overseeing facility operations and fixing the problem. I'll do the "good" part of the review first. I'm mostly speaking on the second shift staff because thats who's there everyday when I go see my 76 year old father who's currently there. The nurses (especially Jessica!! Thank GOD for Jessica Hackett Hill is so lucky to have her and I'm not kidding) and some cna's are sweet, attentive, and helpful. And my dad loves the food (it's way better than the hospital food) and I noticed they have a full weekly calendar of things for the patients to do like bingo, Walmart trips, and tons of activities for them all day which is nice. Oh and they have catholic tv channel which is an instant win for dad. Now the "BAD" They clearly dont have daily housekeeping. The overwhelming smell of hot urine and unshowered people hits you a soon as you walk in the building. Its so strong you bring the smell home with you. They must keep the dirty diapers in the hallways, you have to hold your breath trying to make it to the room. Once your family member is there you will hear from the "social worker" Taylor within a week or so, she will introduce herself over the phone and explain shes the one who will determine their needed rehab and estimated discharge date and once she meets them and figures that all out she will let you know in a day or two. But you will never hear from her again. She won't return any of the 30 messages you leave. If anyone ever does answer the phone during business hours (because they usually just pick up the phone and hang it up so you cant even get transfered to any extension) you will be transferred to her voicemail that cuts off after 15 seconds. And you will be stuck relying on the second shift nurses to answer questions if they can. Which they usually can't because there's no updates to patients charts. Example. Ive been calling for 10 days to speak to Taylor (since the day she called to introduce herself) because dad needs to see a cardiologist immediately after leaving the hospital 3 weeks ago. I told Taylor the day I spoke to her. I have also asked his nurses every time im there about it so they have left messages and I'm still waiting. Today dad calls me to tell me he was told hes being discharged next week (news to me 2 days ago his paper work has him scheduled for PT for the next 4 weeks) and that someone came in today to get his $100 payment for transportation to his appointment!! He doesn't have any appointments that I know of. But Taylor did tell me that one time we spoke that it could be $100 to transport if its out of Manchester. I called multiple times. Of course never get through. I get out of work and call and speak to the 2nd shift nurse and ask what appointment? And when did they decide on a discharge date? Long story short, now we're all confused because his chart was updated today saying "may be discharged TOMORROW" and also there is no appointment set or noted for him at all on the appointment calendar. They checked everywhere and have no record of any appointments. I don't want to make accusations but at the very least the management of these patients is bizarre and unacceptable and it should never be impossible to get in contact with them. I'm 100% sure the only reason this place exists is because it's 1 of 2 facilities in Manchester that except Medicare/humana so if your loved ones have to end up here make sure you are there everyday day checking on them and that they are not being taken advantage of. Also, they only shower the patients once a week. Im sure most patients aren't able to shower without help but my dad is. And now he won't because the "shower room" is a wide open shower (think like prison movies) with a nurse observing him while he showers. They should have accommodations for independent patients also. Just a suggestion. Bottom line do some research before picking Hackett Hill. Im sure Hanover hill can't smell this bad and has management.

Terri O

Apr 2026

via Google ↗

My husband was here for a week for rehab The place is not clean. The smell of urine when walking down the hall was disgusting. Some rooms were worse than others. It was actually nauseating. Food was cold. Whenever you wanted to talk to a nurse, you had to go find one. Never saw them in the room. His bed Never got changed except the day we changed it. He asked a couple of (i think) LNA'S to help him fix the bed one night as they were walking down the hall, and they said no, that he could do it! I would not recommend this place to anyone. It's sad that this is one of the places that the VA approves for short term rehab. They (the VA) should really have more concern for their Veterans.

pauline Manchini

Dec 2025

via Google ↗

Currently I am residing at Hackett Hill rehab and I want to give a few words on my stay here. The staff has been incredibly generous and kind with the care that they give here that I’ve received from the director to the director of admissions Kierra, to the director of social services Taylor, I have received an overwhelming love and care. The staff in the kitchen, Beth, is very generous of what she does in the food service. The food is very good here; I can’t say enough about the food. If anybody is looking for care, Hackett Hill is 100% in giving care and love to their patients and residents. Rehab services gave me what I needed to get better and to go home. I can’t say enough about Hackett Hill and the way I feel about this facility. I’m grateful that I had the opportunity to come here and get better because I’ve learned so much about myself and independence. I’ve been here three times and the care that I’ve received is very overwhelming. Like I said I can’t say enough for Hackett Hill and the staff and the facility itself so if you’re interested in getting better and getting rehab, Hackett Hill is the place to come.