4.1(33 ratings)· Tyler average: 4.3
1 / 5CMS Care Compare
Reviews for Greenbrier Nursing and Rehabilitation Center of Tyler are sharply divided: some families praise attentive, respectful care from nursing and leadership staff, while others describe rude staff, slow response times, and cleanliness issues. The facility focuses on skilled rehabilitation services such as orthopedic and neurological recovery, though experiences with day-to-day care and communication vary widely.
AI-generated from reviews and community data.
Greenbrier Nursing and Rehabilitation Center of Tyler is a senior living community in Tyler, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.1 out of 5 across 33 reviews.
Greenbrier Nursing & Rehabilitation Center of Tyler is a skilled nursing and rehabilitation facility in Tyler, Texas, providing comprehensive care designed to meet the unique needs of each resident through personalized care plans developed by a qualified clinical team.
The center offers specialized rehabilitation services including orthopedic rehabilitation for patients recovering from surgeries and injuries such as total hip and knee replacements, fractures, and joint repairs, with a focus on pain management, mobility restoration, and strength training. The facility also provides skilled neurological rehabilitation for conditions including stroke and Parkinson's disease, emphasizing mobility, balance, cognitive support, and safe swallowing to maximize function and reduce hospital readmissions. Additional services include specialized wound care tailored to individual needs to promote healing and improve comfort, and care for patients experiencing deconditioning after extended hospital stays.
The facility emphasizes cleanliness and safety through its White Glove Program, which includes rigorous training and high standards monitored by surveyors who visit twice yearly. Staff members are trained to provide patient-centered support with compassion and precision across all care needs.
Dining at the center features menus with regional favorites prepared with quality ingredients, designed to be both nutritious and enjoyable as part of residents' quality of life and social experience. The facility offers warm, welcoming rooms and lively common areas designed for comfort and community living.
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Help Me Choose4.1overall · 33 ratings combined
4.1★ on Google (33)
Rhonda Ouwenga
Sep 2025
They need seating for the families that come to see their loved ones. Also whenever I asked for help for my Mom's toiletry needs, they all acted like they were too busy and took a very long time. Nurses are rude there too. I'm so glad my Mom is in another facility now. That facility is so much better. Lots of seating and also the nurses are way more willing and attentive.
Jadiss Miller
Aug 2025
my grandma's room wasn't that great it was messy her bed was broke, the workers there were rude. when we tried to get her a drink we asked a worker to open it and she threw her arms up and said "open it". then down the hall we heard another lady yelling at some people to get back in their rooms. and a lady that was staying there was complaining saying she hasn't ate or had any water. then another lady in a room was yelling for help and saying the worker was hurting her legs. then a male worker was yelling at the same lady to take her medicine saying "take your medicine get a drink or swallow it I dont have time for your games" it wasn't that clean it smelled. and the people working were rude and when we tried to call all the phone number not one person answered. then one lady that I called hung up then blocked me. so I do not recommend letting your family stay here.
John
Aug 2025
My father didn't last much more than a week here and I'll never know the exact circumstances or details of what occurred on the day he passed but it didn't sound like he received the best of care based on his numerous complaints. According to the case manager, the hospital would not release him in an unstable condition for ethical reasons. Additionally, the first room he was in smelled so bad i couldn't visit him for more than a few minutes. The situation was addressed only after i brought it to the attention of corporate. The only correspondence I received from these people afterwards was a bill for $80. No condolences or anything like that. Very cold vibe here and I would recommend a different home for your loved one.
Malcolm Jackson
Apr 2025
The staff took great care of my mom for almost a year. They worked well with other agencies assisting with her care which eased our minds. My mom was a slightly difficult patient but from the Director, Activities Director, nursing staff, cleaning staff, food servers, etc. they all checked on her and met her needs. I am a firm believer, you treat people how you want to be treated. They treated her well. Thank you
SAMUEL HOWARD
Oct 2023
I lived at Greenbrier for about 2 years before moving to assisted living. The staff was very friendly and helpful and the food was really good! I even still am in contact with the staff even after leaving. I appreciate them.
7 inspection visits in the last three years, 37 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2026
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 2, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 26, 2026
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 9, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 26, 2026
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2026
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026
Put firmly secured handrails on each side of hallways.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026
Have policies on smoking.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2026
Assure that each resident’s assessment is updated at least once every 3 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadNo revisit needed
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 14, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 14, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 14, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 18, 2024
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 8, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadWaiver has been granted
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 7, 2024
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 7, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 7, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 22, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 30, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 16, 2023
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadWaiver has been granted
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Greenbrier Nursing and Rehabilitation Center of Tyler offers Skilled Nursing / Long Term Care.
Greenbrier Nursing and Rehabilitation Center of Tyler is located at 3526 W Erwin St in Tyler, Texas.
Reviews for Greenbrier Nursing and Rehabilitation Center of Tyler are sharply divided: some families praise attentive, respectful care from nursing and leadership staff, while others describe rude staff, slow response times, and cleanliness issues. The facility focuses on skilled rehabilitation services such as orthopedic and neurological recovery, though experiences with day-to-day care and communication vary widely.
Greenbrier Nursing and Rehabilitation Center of Tyler had 7 government inspection visits in the last three years, with 37 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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