MyLivingChoice

Green Bay Health Services

1640 Shawano Ave

3(27 ratings)· Green Bay average: 4.1

Green Bay Health Services, photo 11 / 5

Quick Facts

Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
125
Medical oversight
Physician or nurse practitioner on-site 5+ days weekly
Location detail
Located directly adjacent to Murphy Park

What Families Think

Reviews for Green Bay Health Services are sharply split: some families praise attentive nursing, rehab therapy, and communication, while many others describe serious safety incidents, neglect, and unsanitary conditions. The pattern of falls, medication errors, and understaffing complaints raised by multiple reviewers is significant enough that prospective families should investigate current conditions closely before placing a loved one here.

The Good

  • Rehab therapy staff praised as tremendous
  • Nurses and CNAs described as professional and kind
  • Management went above and beyond for extended therapy
  • Residents formed meaningful friendships with staff and peers
  • Kitchen staff and meals praised by some families

The Bad

  • Multiple reports of falls due to unlocked wheelchairs or lack of precautions
  • Several reviewers describe residents left in soiled or wet conditions for hours
  • Multiple complaints of short staffing and slow or missed medication administration
  • Several reports of overmedication or sedation blamed on staffing shortages
  • One report of a state investigation finding serious care problems
  • Some reviewers describe dirty rooms and unclean bathrooms

AI-generated from reviews and community data.

Green Bay Health Services is a senior living community in Green Bay, Wisconsin offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.0 out of 5 across 27 reviews.

About Green Bay Health Services

Green Bay Health Services is a skilled nursing facility serving Green Bay and surrounding counties in northeast Wisconsin. The center is located adjacent to Murphy Park, offering a tree-lined, tranquil setting for residents.

The community provides skilled nursing care with at least one physician, nurse practitioner, or physician assistant on-site five or more days a week, ensuring consistent medical oversight for residents.

Residents have access to a range of recreational programs and social events designed to keep them engaged and connected, along with opportunities to build meaningful relationships with fellow residents and staff.

The facility emphasizes a culture built on trust, engagement, competence, respect, and passion, with a team of professionals focused on delivering quality daily care to residents and support to their families.

Types of Care at Green Bay Health Services

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Green Bay Health Services

3overall · 27 ratings combined

3★ on Google (27)

Charles Pierce

Nov 2025

via Google

One of the best places to receive your self at. My family is very happy with the care I received from them. Charles P.

Katie Alvarado

Sep 2025

via Google

My grandma stayed here, and the care was outstanding. The nurses and staff treated her with such kindness and respect, making her feel right at home. The facility was always clean and welcoming, and the kitchen staff did a wonderful job—she really enjoyed the meals! We were especially grateful for the open communication and the way everyone went above and beyond. Highly recommend for anyone looking for a safe, caring place for their loved one.

Shannon Bluebird

Sep 2025

via Google

My mother was here for some rehab after an inpatient stay. The floor staff was amazing, the meals were excellent, and the therapy staff was tremendous! My mother’s insurance stopped coverage - however as a family we agreed to privately pay for therapy services for an additional 3 weeks! The additional support we received from the Cares Champion did not stop at the one person - but the entire management staff shows they really care! If something happens to my mom again, Green Bay Health Services will be the first facility we call!

Steven Manteufel-kocken

Jun 2025

via Google

Wow!! This place released my mom and she can't even walk up the steps ,she doesn't know her drug schedule, she can't stand up for even a minute ...please don't ever send your loved ones here

Debra Ellison

May 2025

via Google

This place is a true hellhole! My mom died here! Never should have happened! 10 days after yet another fall she died in my arms.. should be shut down! AVOID AT ALL COST!!!! This place isn't safe for your loved ones..

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Government Inspection History

7 inspection visits in the last three years, 44 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Aug 4, 2025Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 26, 2025

Jun 18, 2025Fire Safety StandardHealth ComplaintHealth Standard16 citations
  • Address subsistence needs for staff and patients.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 26, 2025

  • Hire a qualified full-time social worker in a facility with more than 120 beds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 14, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 23, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 14, 2025

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 14, 2025

  • Ensure that sources of ignition are removed from patients receiving respiratory therapy.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 7, 2025

  • Have an externally vented heating system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 1, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 9, 2025

  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 14, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2025

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 14, 2025

  • Give the resident's representative the ability to exercise the resident's rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 14, 2025

Feb 20, 2025Health Complaint3 citations
  • Honor the resident's right to manage his or her financial affairs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2025

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 18, 2025

Nov 11, 2024Health Complaint1 citation
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 3, 2024

May 30, 2024Fire Safety StandardHealth ComplaintHealth Standard11 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 25, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 25, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 25, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 25, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 27, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 25, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2024

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 25, 2024

Apr 1, 2024Health Complaint3 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 22, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 22, 2024

  • Hire a qualified full-time social worker in a facility with more than 120 beds.

    Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Apr 22, 2024

Apr 12, 2023Fire Safety StandardHealth Standard9 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2023

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2023

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2023

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Green Bay Health Services offer?

Green Bay Health Services offers Skilled Nursing / Long Term Care.

Where is Green Bay Health Services located?

Green Bay Health Services is located at 1640 Shawano Ave in Green Bay, Wisconsin.

What do families say about Green Bay Health Services?

Reviews for Green Bay Health Services are sharply split: some families praise attentive nursing, rehab therapy, and communication, while many others describe serious safety incidents, neglect, and unsanitary conditions. The pattern of falls, medication errors, and understaffing complaints raised by multiple reviewers is significant enough that prospective families should investigate current conditions closely before placing a loved one here.

How did Green Bay Health Services do on recent health and safety inspections?

Green Bay Health Services had 7 government inspection visits in the last three years, with 44 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Green Bay Health Services?

Submit the Request Information form on this page to connect with Green Bay Health Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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