Gentiva Health Services
1985 Tate Blvd Se
Quick Facts
- Medicare quality
- 4.0 of 5 stars
- Medicare certified
- Since 1996
Home Health Compare
Gentiva Health Services is a home health agency serving Hickory, North Carolina offering Home Health.
About Gentiva Health Services
Gentiva Health Services is a Medicare-certified home health agency serving Hickory, NC and has been Medicare certified since 1996. Services offered in the home include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and home health aide visits. The agency is privately owned.
Medicare rates the quality of patient care at Gentiva Health Services 4.0 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.
Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.
Types of Care at Gentiva Health Services
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Medicare Quality of Care
Gentiva Health Services is a Medicare-certified home health agency (certified since 1996). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
5.0 / 5 patient survey rating
- Would definitely recommend the agency84%US 79%
- Rated their overall care 9 or 10 out of 1090%US 85%
- Care was given in a professional way91%US 89%
- The team communicated well90%US 86%
- The team discussed medicines, pain and home safety81%US 82%
333 completed patient surveys, 25% response rate.
Hospital outcomes
- Discharged to the community86%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)10%US 11%Better than
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around92%US 83%
- Patients got better at getting in and out of bed92%US 83%
- Patients got better at bathing92%US 86%
- Patients' breathing improved93%US 85%
- Patients got better at taking medications correctly89%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations78%US 61%
Service area
Gentiva Health Services reports serving 56 ZIP codes, including Statesville, Hickory, Lenoir, Mooresville, Morganton, Advance, Boomer, Catawba, Claremont, Cleveland and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 347300. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Gentiva Health Services offer?
Gentiva Health Services offers Home Health.
Where is Gentiva Health Services located?
Gentiva Health Services is located at 1985 Tate Blvd Se in Hickory, North Carolina.
Does Medicare cover care from Gentiva Health Services?
Yes. Gentiva Health Services is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.
Do I need a referral to use Gentiva Health Services?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Gentiva Health Services?
Submit the Request Information form on this page to connect with Gentiva Health Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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