jill marion
Jan 2026
Did not hold bed/room for patient who was sent out to hospital. Once discharged from hospital a day later, expected to return to room but suddenly no bed available! Medicaid requires them to place a bed hold for 14 days. They did not! This individual had no placed to go, as Garden Place did not follow the MA/Fed. laws! Shameful action, causing extreme harm, placing patient in a dire need. Abandonment! Individual needed nursing services, but administration decided not to hold bed for this patient. English is not their first language, which causes communication difficulties for the patient and family, too. The accents are so strong, creating a harmful environment. Add being sick, fail, elderly, severe medical needs and hearing loss it becomes extremly frustrating and harmful. Patients are at the mercy of the nursing care staff, who don't speak English clearly, all mumbled. Very frustrating for patient and family. Administration needs to address hiring English speaking Nurses/CNA's, as thier residents primary language is English. CNA's and Nurses at this facility would better service patients needs/wellness, with clear English language. In the medical field communication is paramount and should be a requirement.
