Terrance Bates
Jul 2025
Functional Independent has been a great help with tending to my mom's medical needs. Our Nurse Veronica is awesome. She takes great pride in caring for others and has always made sure my mom gets the proper care needed.
Quick Facts
- Medicare quality
- 2.5 of 5 stars
- Medicare certified
- Since 2004
- Service type
- In-home health and hospice care visits
- Client tenure
- Some clients retained services for 5 years
Home Health Compare
What Families Think
Families and clients describe Functional Independence Home Care as attentive and personable, with several reviewers naming specific therapists and nurses who go out of their way to build relationships and support recovery. Reviews consistently highlight long-term relationships, with some clients using services for three to five years. The available feedback is overwhelmingly positive with no notable complaints surfacing.
The Good
- Therapists praised as professional, caring, and encouraging
- Nurses take pride in providing proper medical care
- Long-term clients report consistent quality over years
- Staff build genuine relationships with patients
- High 4.5 rating across 93 Google reviews
AI-generated from reviews and community data.
Functional Independence Home Care is a home health agency serving Cordova, Tennessee offering At-Home Care and Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.5 out of 5 across 93 reviews.
About Functional Independence Home Care
Functional Independence Home Care provides home health and hospice services in Cordova, Tennessee. The company delivers therapy, nursing, and medical care to patients in their homes, with a focus on physical rehabilitation and end-of-life support.
Families consistently praise the clinical skill and personal warmth of the care team. Therapists and nurses are described as professional, patient, and genuinely invested in each patient's wellbeing, one family noted their therapist "takes her time with me, she listens to all of my health problems." Caregivers arrive with energy and positivity, which families credit with motivating their loved ones during recovery. Long-term clients report stable, relationship-based care; several families have worked with the same staff members for years and specifically request them for future visits.
The service operates with a client-centered approach, where staff members build rapport while delivering skilled care and offering professional guidance on health concerns. Families appreciate both the competence and the demeanor of individual caregivers, who bring encouragement alongside their clinical expertise.
Functional Independence Home Care holds a 4.5-star rating across 93 Google reviews.
Types of Care at Functional Independence Home Care
At-Home CareHome Health
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of Functional Independence Home Care
4.5overall · 93 ratings combined
4.5★ on Google (93)
jennifer wright
Jul 2025
My mother's therapists are EXCELLENT! They are totally professional and quite caring. Each time they come out, I feel they are providing great guidance in getting my mom better physically. They are also genuinely CONCERNED about her overall health, inputting professional comments when needed. When they arrive, their persona is EVERYTHING...very bubbly, which sets the mood for my mom to want to have a great session. These young ladies ROCK!! Jennifer Wright (daughter of Earline Sanders)
Pamela Cooper
Jul 2025
My mom and myself have both been using services at functional for about 5 years now and they have provided great care to the both of us! We are pleased with the staff we have had coming into our home. They are very client centered and build great relationships with their patients. Thanks to Terrica PT who has helped me tremendously!
Brenda Chisum
Jul 2025
I've had a few therapists with this company. The one that I am most satisfied with is Rita Robinson. She has patience with me, she takes her time with me, she listens to all of my health problems, and she works me over. I Love all of that about her. I want her as my therapist every single time as long as i am with Functional independence.
Harold
Jul 2025
Functional is a Great company for home health services. I have been using them for the past 3 years, and they have been nothing shirt of exemplary. Erica is my favorite! She always wears her smile as part of her uniform and makes sure I wear one as well.
Medicare Quality of Care
Functional Independence Home Care is a Medicare-certified home health agency (certified since 2004). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
2.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency78%US 79%
- Rated their overall care 9 or 10 out of 1087%US 85%
- Care was given in a professional way90%US 89%
- The team communicated well89%US 86%
- The team discussed medicines, pain and home safety82%US 82%
257 completed patient surveys, 14% response rate.
Hospital outcomes
- Discharged to the community73%US 80%Same as
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)7%US 11%Same as
How patients did
- Care started within 2 days of referral99%US 94%
- Patients got better at walking or moving around66%US 83%
- Patients got better at getting in and out of bed69%US 83%
- Patients got better at bathing67%US 86%
- Patients' breathing improved84%US 85%
- Patients got better at taking medications correctly73%US 81%
- Patients who had a fall with major injury (lower is better)0%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations50%US 61%
Service area
Functional Independence Home Care reports serving 44 ZIP codes, including Memphis, Cordova, Germantown, Arlington, Atoka, Brighton, Burlison, Collierville, Covington, Drummonds and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 447567. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Functional Independence Home Care offer?
Functional Independence Home Care offers At-Home Care and Home Health.
Where is Functional Independence Home Care located?
Functional Independence Home Care is located at 270 German Oak Dr in Cordova, Tennessee.
What do families say about Functional Independence Home Care?
Families and clients describe Functional Independence Home Care as attentive and personable, with several reviewers naming specific therapists and nurses who go out of their way to build relationships and support recovery. Reviews consistently highlight long-term relationships, with some clients using services for three to five years. The available feedback is overwhelmingly positive with no notable complaints surfacing.
Does Medicare cover care from Functional Independence Home Care?
Yes. Functional Independence Home Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.5 out of 5 stars.
Do I need a referral to use Functional Independence Home Care?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Functional Independence Home Care?
Submit the Request Information form on this page to connect with Functional Independence Home Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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