Ken Anders
Mar 2026
They have done an EXCELLENT job of taking care of my wife, calling to let us know when they are coming, and willing to answer any and all questions we have had. A+
Freeman Home Care
921 E 34th St3.4(5 ratings)· Joplin average: 4.4
Own this agency? Update your listing · Marketing for operators
Quick Facts
- Medicare quality
- 4.0 of 5 stars
- Medicare certified
- Since 1983
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Freeman Home Care is a home health and hospice provider serving families in Joplin, Missouri. Reviewers are split: some praise the caregivers' warmth and communication, while others report serious problems with billing and scheduling reliability.
What reviewers praise
- Caregivers described as friendly, patient, and professional
- Staff call ahead before visits
- Responsive to family questions during care
What reviewers flag
- One report of a billing error sent to collections
- One report of unreliable scheduling and lack of communication
AI-generated from reviews and community data.
Freeman Home Care is a home health agency serving Joplin, Missouri offering At-Home Care and Home Health. Families rate it 3.4 out of 5 across 5 reviews.
About Freeman Home Care
Freeman Home Care is a Medicare-certified home health agency serving clients in their homes in Joplin, Missouri. Operating as a non-profit since 1983, the agency provides skilled nursing, physical therapy, medical social services, and home health aide visits.
The agency holds a CMS quality star rating of 4.0 of 5. Reviewers report mixed experiences. Some families praised the team's professionalism and attentiveness, noting staff were "friendly, patient, and professional" and communicated proactively about visit schedules. Others raised concerns about communication and billing processes, with complaints about unclear scheduling and billing notifications.
Types of Care at Freeman Home Care
At-Home CareHome Health
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me ChooseReviews of Freeman Home Care
3.4overall · 5 ratings combined
3.4★ on Google (5)
Charlene Sheets
Oct 2025
I just had knee replacement 2 weeks ago and Freeman Home Care came to our home and were friendly, patient, and professional. Thank you Misty and Pam!
Heidi Ackerson
Jul 2024
Very unprofessional Never Get A time when to come out . I'm Hoping will never use them again.
Bob Ellis
Aug 2023
I pay all my bills on time or through payments. My credit score is very good. I pay monthly payments on an hip replacement back in 2022 then I check my mail I get an notification from an collection agency saying I owe Freeman Home Care Services for $219.29 because some incompetent moron in billing is to lazy to do there job. I’ve never received any monthly notification stating I owe this money. Useless worthless people. After consulting with my attorney he told me to contact them if this isn’t ratified within 7 business days or if they hurt my credit score due to their negligence reporting will result in monetary costing the company and someone losing their job.
Medicare Quality of Care
Freeman Home Care is a Medicare-certified home health agency (certified since 1983). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Medical social services
- Home health aide
What patients say
5.0 / 5 patient survey rating
- Would definitely recommend the agency85%US 79%
- Rated their overall care 9 or 10 out of 1091%US 85%
- Care was given in a professional way91%US 89%
- The team communicated well90%US 86%
- The team discussed medicines, pain and home safety90%US 82%
295 completed patient surveys, 38% response rate.
Hospital outcomes
- Discharged to the community89%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)5%US 4%Same as
- Preventable hospital visits during care (lower is better)9%US 11%Same as
How patients did
- Care started within 2 days of referral98%US 94%
- Patients got better at walking or moving around88%US 83%
- Patients got better at getting in and out of bed99%US 83%
- Patients got better at bathing90%US 86%
- Patients' breathing improved94%US 85%
- Patients got better at taking medications correctly89%US 81%
- Patients who had a fall with major injury (lower is better)0%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations92%US 61%
Service area
Freeman Home Care reports serving 48 ZIP codes, including Joplin, Alba, Anderson, Asbury, Avilla, Baxter Springs, Carl Junction, Carterville, Carthage, Cherokee and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 267160. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Freeman Home Care offer?
Freeman Home Care offers At-Home Care and Home Health.
Where is Freeman Home Care located?
Freeman Home Care is located at 921 E 34th St in Joplin, Missouri.
What do families say about Freeman Home Care?
Freeman Home Care carries a 3.4 out of 5 rating from 5 Google reviews. Freeman Home Care is a home health and hospice provider serving families in Joplin, Missouri. Reviewers are split: some praise the caregivers' warmth and communication, while others report serious problems with billing and scheduling reliability. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Freeman Home Care?
Yes. Freeman Home Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.0 out of 5 stars.
Do I need a referral to use Freeman Home Care?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Freeman Home Care?
Submit the Request Information form on this page, or contact Freeman Home Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Freeman Home Care? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of Joplin.
Ozark Oaks Residential Care Facility Ii
Joplin, Missouri0.4 mi
Assisted Living
The Communities of Wildwood Ranch
Joplin, Missouri0.4 mi
3.9(135)
Skilled Nursing / Long Term Care
Aspire Senior Living Joplin
Joplin, Missouri0.4 mi
3(4)
Skilled Nursing / Long Term Care
Westgate at Wildwood Ranch
Joplin, Missouri0.4 mi
3.7(33)
Skilled Nursing / Long Term Care
Joplin Gardens
Joplin, Missouri0.4 mi
3.2(27)
Skilled Nursing / Long Term Care
From $4,350/moSilver Creek Senior Living
Joplin, Missouri1.3 mi
4.9(18)
Assisted LivingMemory CareRespite / Short-Term Care