3.7(151 ratings)· Flushing average: 4.4
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Franklin Center For Rehabilitation And Nursing is a skilled nursing and long-term care community in Flushing, New York, holding a 3.7 out of 5 rating from 150 Google reviewers, though no detailed reviews or amenity descriptions are available to summarize specific family feedback.
AI-generated from reviews and community data.
New Franklin Center for Rehabilitation and Nursing is a senior living community in Flushing, New York offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Housekeeping and Laundry Service. Families rate it 3.7 out of 5 across 151 reviews.
New Franklin Center for Rehabilitation and Nursing is a skilled nursing and long-term care community in Flushing, New York, licensed for up to 320 residents. All beds are Medicare and Medicaid certified. The community offers 24-hour staffing, on-site registered nurses, medication management, private rooms with private bathrooms, dietary accommodations, housekeeping and laundry services, an emergency call system, wheelchair accessibility, and gathering and activity spaces.
The facility holds a 5 of 5 overall rating from the Centers for Medicare and Medicaid Services. Google reviews are mixed. Several reviewers praised staff warmth and attentiveness, with one noting that "staff is very caring" and goes out of its way to support patients. Other reviewers reported significant concerns with communication and responsiveness, particularly difficulty reaching nursing staff about health issues and inconsistent assistance with patient care needs.
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3.7overall · 151 ratings combined
3.7★ on Google (151)
Colleen Kim
May 2026
I wouldn’t send my loved ones here. Takes forever to reach someone to talk about important health issues. Nursing staff always say they are busy and refused to write down a call back number saying she doesnt have a pen on her 🤷♀️
Franco Cheng
Apr 2026
If you’re reading the negative reviews about this place—believe them. Every single one. I wish I had. My mom is currently a patient here, and what should have been a simple, positive visit turned into one of the most frustrating experiences I’ve had with any facility. I took time off work specifically to spend the day with her and finally get her outside for a walk, something she’s been looking forward to instead of being stuck inside all day. I was denied. Why? Because she didn’t have an “out on pass” signed by a doctor. Now, I understand policies exist for a reason, and I was respectful of that. But here’s the problem: my father was able to take her out for a walk just two weeks ago using a pass that a nurse wrote up for him. Same patient, same situation—completely different outcome. So which is it? Is this policy real, or does it just depend on who you talk to that day? I even escalated this to the supervisor on duty, explained the situation, and showed proof of the previous pass. Still denied. No flexibility. No effort to help. Just a flat “wait until Monday when the doctor is here.” Let that sink in—I was told my mom couldn’t step outside for a short walk on a nice day because of paperwork inconsistency, despite clear evidence that exceptions had already been made. I spent over an hour going back and forth for something so basic and humane, only to be shut down. It’s not just about the policy—it’s the lack of consistency, compassion, and common sense. Patients here aren’t just charts and rules; they’re people who deserve dignity and small moments of normalcy. Do better.
chen johnny
Oct 2022
At first my mother was very good here, and the service was good, but recently it was very bad, it was terrible, four people lived in one room, and my mother lived in front of the toilet. I came over several times to ask the nurses and nurses to change my mother's diapers , I'm ignoring me or saying I'm going to get off work. I'll wait here for 2 hours and no one will come. I'll report on such a thing, how do you know?
Bessie Seiler
Jul 2021
My mother recently passed, but spent the last 5 weeks of her life in palliative care at New Franklin. From day one, we were given all the info needed to make sure the rules and expectations of her stay were clearly communicated to us. We found the staff to be warm and courteous. Any questions we had regarding my mother was met with staff (from the Admin, nurses, personnel that keeps my mom clean), that are both knowledgeable and caring. This means so much to us who are worried about wanting my mom to have the best of care especially when she is unable to communicate herself. We have nothing but positive experiences at New Franklin. The staff are so warm and efficient in helping my mom and us. We are so grateful to New Franklin. By the way, the facility is kept very clean!
Michael Karash
May 2021
Staff is very caring. They are always helpful & they go out of their way to make the patients happy. This is a really great facility! If there is ever an issue, the staff is always able to handle it. The administrator is also very attentive & makes sure that the building is running smoothly. I highly recommend this facility!!!
4 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 10, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 10, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 10, 2026
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 24, 2024
Properly provide smoke detection systems in areas open to corridors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 28, 2024
Install proper backup exit lighting.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 12, 2022
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 24, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 24, 2024
Use approved construction type or materials.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2022
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 3, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 3, 2022
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 3, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2022
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2022
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2022
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2022
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2022
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2022
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2022
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2022
Address subsistence needs for staff and patients.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 3, 2022
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedCorrected Sep 20, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 17, 2019
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 20, 2019
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2019
Have an enclosure around a vertical opening shaft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2019
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 20, 2019
Inspect, test, and maintain automatic sprinkler systems.
Severity C of L: potential for minimal harm, widespreadCorrected Sep 20, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
New Franklin Center for Rehabilitation and Nursing offers Skilled Nursing / Long Term Care.
New Franklin Center for Rehabilitation and Nursing is located at 142 27 Franklin Avenue in Flushing, New York.
New Franklin Center for Rehabilitation and Nursing carries a 3.7 out of 5 rating from 151 Google reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
New Franklin Center for Rehabilitation and Nursing had 4 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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