1 / 5CMS Care Compare
Family reviews of Five Points Nursing and Rehab of DeSoto are sharply divided: some describe attentive, compassionate care for loved ones, while others report serious lapses in cleanliness, staffing, and communication. The facility emphasizes rehabilitation services and a structured hygiene-monitoring program, but reviewer experiences on the ground vary widely.
AI-generated from reviews and community data.
Five Points Nursing and Rehab of DeSoto is a senior living community in Desoto, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.7 out of 5 across 79 reviews.
Five Points Nursing and Rehabilitation in Desoto, Texas is a skilled nursing facility offering comprehensive nursing care and rehabilitation services. The community is focused on creating a personalized, home-like experience for residents through individualized care plans tailored to each person's unique needs.
The facility provides specialized rehabilitation programs including orthopedic rehabilitation for patients recovering from joint replacements, fractures, and post-injury recovery; neurological rehabilitation for conditions such as stroke and Parkinson's disease; and wound care services designed to promote healing and comfort. The interdisciplinary team emphasizes pain management, mobility restoration, strength and balance training, and safe transitions to support residents' recovery and independence.
Cleanliness and safety are core commitments at Five Points Desoto. The facility operates a White Glove Program with rigorous training standards and twice-yearly assessments by external surveyors to maintain excellence in facility maintenance and hygiene practices.
The community recognizes the importance of nutrition and dining as both sustenance and social experience. Menus feature regional favorites prepared with high-quality ingredients, designed to be both nutritious and enjoyable for residents.
Staff members are trained to provide compassionate, patient-centered care and support for residents with complex needs, including those experiencing deconditioning after extended hospital stays. Care plans are developed collaboratively to address each resident's individual circumstances and goals for recovery and quality of life.
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Help Me Choose3.7overall · 79 ratings combined
3.7★ on Google (79)
Michelle Rush
Jun 2026
This facility asks for payment in advance and agrees to pay any days that you do not use. However, when your loved one passes away and they owe you money they do not repay you. The facility has owed us approximately $7000 for over 90 days now and says the "check is in the mail." Now they will not answer the phone and there is no ability to leave a voicemail. Do NOT pay money to this facility!
Chaplain Burns
May 2026
It's a beautiful place.
angel
Apr 2026
My mom is NEVER clean, majority of the staff is rude and unprofessional. When you question them about the care of your family member they become defensive and combative.
Cesar Segura
Feb 2026
My wife Suarez was under Five Points care in Desoto Tx and they were very professional and caring staff. I am very grateful to all the staff for providing the best care. I highly recommend Five Points in Desoto to anyone who is looking for a place to care for their love one.
Latonia Jennings
Feb 2026
The building is beautiful. Unfortunately, the care is awful. They are short staffed all of the time. There are a few good people but most can careless. We have someone with my mom most of the time because don'tchange them frequently and feed them. Tray are just left sitting when you can't feed your self. We couldn't make it during the ice storm, when I made there my mom was soaked and had a open sore. No one there had noticed it. The would not return the nurses calls for orders over the weekend.
11 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 13, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 6, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 6, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 6, 2026
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 8, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 8, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 2, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 2, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 2, 2025
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 2, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 2, 2025
Provide or get specialized rehabilitative services as required for a resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 17, 2025
Plan the resident's discharge to meet the resident's goals and needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 24, 2025
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 24, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2024
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 1, 2024
Keep residents' personal and medical records private and confidential.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 8, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 6, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity K of L: immediate jeopardy, patternCorrected Mar 23, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 1, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Five Points Nursing and Rehab of DeSoto offers Skilled Nursing / Long Term Care.
Five Points Nursing and Rehab of DeSoto is located at 1901 N Hampton Rd in Desoto, Texas.
Family reviews of Five Points Nursing and Rehab of DeSoto are sharply divided: some describe attentive, compassionate care for loved ones, while others report serious lapses in cleanliness, staffing, and communication. The facility emphasizes rehabilitation services and a structured hygiene-monitoring program, but reviewer experiences on the ground vary widely.
Five Points Nursing and Rehab of DeSoto had 11 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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