4.6(11 ratings)· Lowell average: 4.4
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1 / 5An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families describe FirstLight Home Care of Northwest Arkansas as dependable and compassionate, frequently praising how quickly the agency finds replacement caregivers when someone can't make a shift. Reviewers highlight the professionalism of the owner and staff and note positive experiences with caregivers supporting clients through dementia and other health challenges. All available reviews are five-star, though the sample size is small.
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FirstLight Home Care of Northwest Arkansas is a home care agency serving Lowell, Arkansas offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.6 out of 5 across 11 reviews.
FirstLight Home Care of Northwest Arkansas is a home health and hospice provider serving Lowell, Arkansas. The agency delivers in-home care services, including support for families navigating complex medical situations and end-of-life care.
Families consistently praise the reliability and quality of FirstLight's staffing. Multiple reviews highlight the agency's ability to fill caregiver shifts consistently, one family noted they had experienced 30–40% service gaps with another provider before switching to FirstLight, where coverage improved dramatically. Caregivers are described as kind, patient, and genuinely caring, with families expressing confidence in the individuals assigned to their loved ones. When primary caregivers are unavailable, the agency reportedly works hard to find suitable replacements, often the same day.
Clients and families report feeling well-supported across a range of care needs, from short-term respite to long-term dementia care and hospice support. The overall experience reflects attentive, considerate service from both caregiving and administrative staff. FirstLight holds a 4.6 out of 5 star rating based on 11 Google reviews.
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Help Me Choose4.6overall · 11 ratings combined
4.6★ on Google (11)
doug bolan
Sep 2025
Love this company We had A different agency to help with my mom, but she was without care 30 to 40% of the time because they could not get anybody to fill-in when we hired first flight that all changed when someone calls in or can’t be here that’s supposed to be they get somewhere out here usually the same day. I don’t think they’ve even missed one day of service yet. Kaylee is great at getting my mom the care she needs.
Renee Taylor
Jun 2025
We had 2 great ladies that I would use again when needed. They were very sweet and caring to my mom. When they weren't available, Firstlight worked hard to find someone to fill in that met my needs. I would recommend Firstlight. Thank you.
Dean Cretsinger
Feb 2023
We used FirstLight Homecare for over a year. They provided caring help in difficult circumstances during latter stages of dementia. I give them a high recommendation.
Mary Jane Cole
Aug 2022
We chose to use FirstLight Home Care of NWA when in need of a caregiver while in the area for a short time. We chose them because of the kindness, thoughtfulness, patience and generosity given to us by Raelene and her staff. There was uncertainty surrounding our circumstances in general and in the end we needed to cancel our arrangement due to family members testing positive for COVID. Every interaction with FirstLight Home Care (the owner and the caregiver) was pleasant and professional. I had every confidence they would care for our loved ones expertly, gently and kindly. We are grateful to them and would definitely use them again if the need arises.
Brenda Hartman
Jul 2022
I am currently a client at FirstLight home care. I am very satisfied and all my needs are met daily. The staff is always very caring and considerate of my needs. I would recommend them to all of my family and friends
FirstLight Home Care of Northwest Arkansas offers At-Home Care.
FirstLight Home Care of Northwest Arkansas is located at 207 E Monroe Ave B in Lowell, Arkansas.
FirstLight Home Care of Northwest Arkansas carries a 4.6 out of 5 rating from 11 Google reviews. Families describe FirstLight Home Care of Northwest Arkansas as dependable and compassionate, frequently praising how quickly the agency finds replacement caregivers when someone can't make a shift. Reviewers highlight the professionalism of the owner and staff and note positive experiences with caregivers supporting clients through dementia and other health challenges. All available reviews are five-star, though the sample size is small. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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