MyLivingChoice

Enhabit Home Health

1606 Santa Rosa Rd #134

4.8(20 ratings)· Richmond average: 4.4

Enhabit Home Health — photo 11 / 5

Quick Facts

Care setting
Care delivered directly in patient's home
Service type
Includes both home health and hospice care

What Families Think

Families and patients generally praise the individual clinicians at Enhabit Home Health, describing them as professional, skilled, and encouraging during in-home therapy and care. However, several reviewers report significant frustration with the office administration, citing scheduling issues, poor communication, and inconsistent reliability.

The Good

  • Clinicians praised as professional and encouraging
  • Therapists communicate well and arrive on time
  • High overall Google rating from families

The Bad

  • Multiple reports of unhelpful or disorganized office staff
  • Several mentions of scheduling and communication problems
  • One report of visits sent without proper authorization
  • One report of a nurse being unreliable or argumentative

AI-generated from reviews and community data.

About Enhabit Home Health

Enhabit Home Health is a home health and hospice community in Richmond, Virginia.

Families rate Enhabit Home Health 4.8 out of 5 based on 20 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Home Health and Hospice

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Reviews

4.8overall · 20 ratings combined

4.8★ on Google (20)

Deborah Brock

Jun 2025

via Google

Have been using Enhabit for a few months. The clinicians that I have dealt with have been great. However, I cannot say the same for the office. When my visits eere not “authorized” & Enhabit knew this they still sent clinicians to my home for therapy visits. Why??? Very unprofessional in my opinion. That just screws up my number of visits. When I have called the office in the past, I seem to get the run around. They do not seem to know what they are doing or talking about. I only give 2 stars because the clinicians that I have seen seem professional & want to help you. The office doesn’t seem to give a hoot. I would not recommend Enhabit to anyone overall.

Trent Mallory

May 2024

via Google

They provided home therapy following my knee replacement. Vivina did a great job assessing my needs and discharging me. Brooke did most of my therapy She was professional and encouraging. She communicated well and was on time.

Tammy Feliciano

Jun 2020

via Google

My father used this same company eight years ago when it was american senior care before encompass came in. Back then it was a 5 star outfit. When in need now we turned to the group again. I have to say we have been disappointed at the decline of service provided.The office is not helpful and a few nurses are not reliable on showing up on their scheduled day. One particular nurse was arguementive if you did not agree with her thought of action. May be overworked or understaffed. The 24 hour service is not really a support either. I give a 3 star because some of the nurses are very good and kind and are doing the best they can with what I suspect is a poorly run office.

Evie winston

May 2019

via Google

The clinicians at this location are top notch. There professionalism is outstanding and they truly work at the top of there license. You will be in great hands.

Daniel Bondurant

May 2019

via Google

The upmost quality care! Thank you

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Nearby Communities

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