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Enhabit Home Health

1606 Santa Rosa Rd #134

4.8(20 ratings)· Richmond average: 4.4

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Enhabit Home Health, photo 11 / 5

Quick Facts

Medicare quality
2.0 of 5 stars

Home Health Compare

Medicare certified
Since 2009
Care setting
Care delivered directly in patient's home
Service type
Includes both home health and hospice care

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families and patients generally praise the individual clinicians at Enhabit Home Health, describing them as professional, skilled, and encouraging during in-home therapy and care. However, several reviewers report significant frustration with the office administration, citing scheduling issues, poor communication, and inconsistent reliability.

What reviewers praise

  • Clinicians praised as professional and encouraging
  • Therapists communicate well and arrive on time
  • High overall Google rating from families

What reviewers flag

  • Multiple reports of unhelpful or disorganized office staff
  • Several mentions of scheduling and communication problems
  • One report of visits sent without proper authorization
  • One report of a nurse being unreliable or argumentative

AI-generated from reviews and community data.

Enhabit Home Health is a home health agency serving Richmond, Virginia offering Home Health. Families rate it 4.8 out of 5 across 20 reviews.

About Enhabit Home Health

Enhabit Home Health is a Medicare-certified home health agency serving Richmond, Virginia since 2009. The agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, and medical social services to clients at home.

Reviewers consistently praise the clinical staff, with one noting that clinicians are "top notch" and "work at the top of their license." Families describe therapists as professional, encouraging, and reliable in their sessions. However, reviews are mixed regarding office operations and administrative support, with some reporting communication gaps and scheduling inconsistencies.

The agency carries a CMS quality star rating of 2.0 of 5 stars.

Types of Care at Enhabit Home Health

Home Health

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Reviews of Enhabit Home Health

4.8overall · 20 ratings combined

4.8★ on Google (20)

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Deborah Brock

Jun 2025

via Google ↗ · Report

Have been using Enhabit for a few months. The clinicians that I have dealt with have been great. However, I cannot say the same for the office. When my visits eere not “authorized” & Enhabit knew this they still sent clinicians to my home for therapy visits. Why??? Very unprofessional in my opinion. That just screws up my number of visits. When I have called the office in the past, I seem to get the run around. They do not seem to know what they are doing or talking about. I only give 2 stars because the clinicians that I have seen seem professional & want to help you. The office doesn’t seem to give a hoot. I would not recommend Enhabit to anyone overall.

Trent Mallory

May 2024

via Google ↗ · Report

They provided home therapy following my knee replacement. Vivina did a great job assessing my needs and discharging me. Brooke did most of my therapy She was professional and encouraging. She communicated well and was on time.

Tammy Feliciano

Jun 2020

via Google ↗ · Report

My father used this same company eight years ago when it was american senior care before encompass came in. Back then it was a 5 star outfit. When in need now we turned to the group again. I have to say we have been disappointed at the decline of service provided.The office is not helpful and a few nurses are not reliable on showing up on their scheduled day. One particular nurse was arguementive if you did not agree with her thought of action. May be overworked or understaffed. The 24 hour service is not really a support either. I give a 3 star because some of the nurses are very good and kind and are doing the best they can with what I suspect is a poorly run office.

Evie winston

May 2019

via Google ↗ · Report

The clinicians at this location are top notch. There professionalism is outstanding and they truly work at the top of there license. You will be in great hands.

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By submitting, you're okay with us and Enhabit Home Health reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

Enhabit Home Health is a Medicare-certified home health agency (certified since 2009). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

2.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services

What patients say

4.0 / 5 patient survey rating

  • Would definitely recommend the agency75%US 79%
  • Rated their overall care 9 or 10 out of 1085%US 85%
  • Care was given in a professional way90%US 89%
  • The team communicated well87%US 86%
  • The team discussed medicines, pain and home safety82%US 82%

150 completed patient surveys, 26% response rate.

Hospital outcomes

  • Discharged to the community86%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)10%US 11%Same as

How patients did

  • Care started within 2 days of referral93%US 94%
  • Patients got better at walking or moving around78%US 83%
  • Patients got better at getting in and out of bed84%US 83%
  • Patients got better at bathing80%US 86%
  • Patients' breathing improved78%US 85%
  • Patients got better at taking medications correctly76%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations69%US 61%

Service area

Enhabit Home Health reports serving 123 ZIP codes, including Richmond, Henrico, Charlottesville, Glen Allen, Harrisonburg, Mechanicsville, Staunton, Afton, Amherst, Arrington and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 497653. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Enhabit Home Health offer?

Enhabit Home Health offers Home Health.

How much does Enhabit Home Health cost?

Enhabit Home Health has not published its pricing. For context, communities in Richmond that publish rates start around $4,200 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Enhabit Home Health located?

Enhabit Home Health is located at 1606 Santa Rosa Rd #134 in Richmond, Virginia.

What do families say about Enhabit Home Health?

Enhabit Home Health carries a 4.8 out of 5 rating from 20 Google reviews. Families and patients generally praise the individual clinicians at Enhabit Home Health, describing them as professional, skilled, and encouraging during in-home therapy and care. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Enhabit Home Health?

Yes. Enhabit Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.0 out of 5 stars.

Do I need a referral to use Enhabit Home Health?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Enhabit Home Health?

Submit the Request Information form on this page, or contact Enhabit Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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