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Encore Village of Schaumburg

350 West Schaumburg Road

4.5(355 ratings)· Schaumburg average: 4.6

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Encore Village of Schaumburg, photo 11 / 5

Quick Facts

Total units
169
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
169
Therapy services
On-site physical and occupational therapy for rehab patients
Room type
Private rooms available for rehab stays
Contract type
Life Care contract required upfront lump-sum payment

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Encore Village of Schaumburg are largely positive, with many families praising the kindness of nursing, CNA, and rehab staff, along with a clean, well-maintained building. However, a notable number of reviewers describe serious lapses in care after a change in ownership, including slow response times, poor communication during medical emergencies, and one troubling account of staff misconduct.

What reviewers praise

  • Staff frequently described as kind and attentive
  • Strong praise for PT/OT rehab therapy
  • Clean, well-maintained building and rooms
  • Private room option available for rehab patients
  • On-site cafe (Golden Brew) popular with visitors

What reviewers flag

  • Several reports of understaffing and long call-button wait times
  • Multiple accounts of poor communication, including a hospital transfer with no family notice
  • One report of unresponsive billing/office phone lines
  • One serious complaint about a staff member's racist remarks to family

AI-generated from reviews and community data.

Encore Village of Schaumburg is a senior living community in Schaumburg, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 354 reviews.

About Encore Village of Schaumburg

Encore Village of Schaumburg is a skilled nursing and long-term care community licensed for up to 169 residents. All beds are Medicare and Medicaid certified. The community is operated as a for-profit limited liability company and holds a 4 out of 5 overall star rating from CMS.

Amenities include 24-hour staffing, private rooms with private bathrooms, an on-site nurse, restaurant-style dining, a salon and barber, a fitness center, indoor pool, and a pharmacy. The community offers social activities, grocery shopping and errands, laundry and housekeeping services, medication management, and organized activities such as bingo, bridge, bocce ball, and pickleball.

Reviewers are mixed on their experiences. Several families praised the professionalism and compassion of staff, cleanliness of the facility, quality of care for rehabilitation patients, and the breadth of on-site amenities that allow residents to remain active and independent. However, other reviewers raised concerns about staffing adequacy, responsiveness to resident requests, and changes in care quality following a change in ownership or management.

Types of Care at Encore Village of Schaumburg

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber
  • Security
  • Swimming Pool
  • Transportation Services

Activities

  • Grocery Shopping and Errands
  • Social Activities

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Reviews of Encore Village of Schaumburg

4.5overall · 355 ratings combined

4.5★ on Google (354) · 1★ on MyLivingChoice (1)

Value for money2
Customer service1
Cleanliness2
Meals & dining1
D

D.T.Current resident

Sep 2026

via MyLivingChoice · Report

Encore Village has beautiful grounds. That’s about the only reason to move there. The food is horrible. The water actually tastes contaminated. It’s expensive and not a good value. Staff are not especially knowledgeable for the most part. Many are incompetent. I do not recommend this place in spite of the extensive marketing efforts of the corporation that took it over from Friendship Village. Illinois legislators please investigate the ways in which we seniors are mistreated by places like this.

Brad Rhodes

Jul 2026

via Google ↗ · Report

I would urge caution to anyone considering becoming a resident at Encore of Schaumburg. While a number of visible changes are attractive, after they took over this location, their attentiveness to resident needs has fallen drastically. Recently for example, they forced a number of residents to move from their long term apartments. A number of things were promised in the run-up to that move, but it seems like after they got people out, they aren't worrying about it any longer. People have been waiting for weeks to get basic issues addressed. I myself am trying to get anyone on the phone to help me understand what's happening, but it doesn't appear any of the office phones are staffed, and everything leads to Billing voicemail.

Bernard Fafinski

Jul 2026

via Google ↗ · Report

The staff is always very courteous. Allison did a very good job feeding my dad his lunch

Sandy Stasi

Jul 2026

via Google ↗ · Report

Very impressed with the interior design throughout the whole building. Very clean. The employees are very friendly, helpful and smiling. The residence are also friendly. Had a wonderful lunch today in the Mosaic room. Keep up the good work!

Katie Carbonara

Jul 2026

via Google ↗ · Report

My father was sent here after he fell and broke his hip. The staff was terrible from the beginning. He received poor treatment. When his health took a turn overnight, they LIED and said they called my mother to let her know that he was being transported to the hospital. No one ever notified my mother or family, so my mother went to visit her husband and found out that he had been transferred with NO NOTICE! HOW TERRIBLE!<br><br>Horrible place that is bound to receive multiple lawsuits.

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Government Inspection History

11 inspection visits in the last three years, 51 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 29, 2026Fire Safety StandardHealth Standard10 citations
  • Establish roles under a Waiver declared by secretary.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 9, 2026

  • Have proper power supply for life support equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 1, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 9, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 13, 2026

  • Provide a means of sharing information on occupancy/needs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 9, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 12, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2026

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 18, 2026

Oct 14, 2025Health Complaint1 citation
  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 15, 2025

Aug 20, 2025Health Complaint1 citation
  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 28, 2025

Jun 24, 2025Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 27, 2025

Mar 12, 2025Health Complaint3 citations
  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 24, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 24, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 24, 2025

Nov 20, 2024Fire Safety StandardHealth Standard16 citations
  • Provide enough food/fluids to maintain a resident's health.

    Severity G of L: actual harm, isolatedCorrected Dec 6, 2024

  • Establish policies and procedures for volunteers.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 6, 2024

  • Establish roles under a Waiver declared by secretary.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 6, 2024

  • Meet requirements for the use of electrical equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2024

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024

Oct 31, 2024Health Complaint2 citations
  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 25, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 25, 2024

Aug 26, 2024Health Complaint1 citation
  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 17, 2024

Jul 24, 2024Health Complaint1 citation
  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2024

Dec 27, 2023Health Complaint1 citation
  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 10, 2024

Dec 6, 2023Fire Safety StandardHealth Standard14 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 4, 2024

  • Provide family notifications of emergency plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 28, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2024

  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 29, 2023

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2023

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 17, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Encore Village of Schaumburg offer?

Encore Village of Schaumburg offers Skilled Nursing / Long Term Care.

Where is Encore Village of Schaumburg located?

Encore Village of Schaumburg is located at 350 West Schaumburg Road in Schaumburg, Illinois.

What do families say about Encore Village of Schaumburg?

Encore Village of Schaumburg carries a 4.5 out of 5 rating from 354 Google reviews. One family has reviewed it on MyLivingChoice, averaging 1.0 out of 5. Reviews for Encore Village of Schaumburg are largely positive, with many families praising the kindness of nursing, CNA, and rehab staff, along with a clean, well-maintained building. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Encore Village of Schaumburg do on recent health and safety inspections?

Encore Village of Schaumburg had 11 government inspection visits in the last three years, with 51 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Encore Village of Schaumburg?

Submit the Request Information form on this page, or contact Encore Village of Schaumburg directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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