Encore Assisted Living and Memory Care at North Branch

Evelyn Janssen

Jun 2026

via Google ↗

I moved into Encore/North Branch 3 years ago. For me, it was like coming home. I loved the rural setting, the staff made you feel welcomed. This is my home, we are a family with different backgrounds but still a family. We care for each other and we look out for each other. I do not take kindly to someone saying negative things about my home or the staff. Our staff is dressed appropriately and always considerate of the residents. We have a menu board that we choose from, they even have a alternate menu for those who prefer something else. We have activities for residents to participate in, special music to enjoy and social events to share.

Julie Vargas

Jun 2026

via Google ↗

The staff is sub par, they have no idea where the residents are and what they are doing. They serve them what ever they think they eat without even asking them. The staff dresses as if they just rolled out the bed. Uniforms are highly recommended

Brittany Saumer

Nov 2025

via Google ↗

I cannot say enough wonderful things about this assisted living community. The caregivers here truly go above and beyond every single day. They treat residents with such patience, respect, and genuine kindness — it feels like a family, not a facility.

Thomas Smith

May 2025

via Google ↗

No one wants to or ever thinks they will be writing a review for an assisted living home. At least I never did. Then I also never thought my mom would get dementia and need full-time care. My sweet mom spent about a year and a half in the loving hands of the team (family) here. They made her final journey, such a comfortable and loving and fun space for all of us to share. I can’t imagine the difficulty in their jobs, but so greatly appreciate the joy I see in their eyes and feel in their hearts. Thank you. Thank you. Thank you. My family and I will forever hold you in our hearts. Just as you did with our sweet mama.

Rosanne Johnson

Oct 2024

via Google ↗

They are a very caring staff & do the very best they can, sometimes even short a staff member or more, which is not unusual these days in any LTC facility. My only complaint is that they do not have a receptionist that always answers the phone during business hours or any designated person in the office hours to do it. When people call in, for whatever reason, 9 times out of 10 no one answers & you have to leave a message about why you were calling. This can be frustrating if you need someone to check on your family member & you can't ask a staff member to help you. For example, my mother would call me at my home, many times for just little things she needed help with that a staff member could have taken care of in just a minute....like she was having trouble getting her hearing aid in or couldn't find her reading glasses... but because there is no designated staff person to answer the phone 100% of the time, I would leave a message & most times no one would call me back. I would have to drive there (20 miles round trip) to help her. That could be very frustrating. That is my main complaint but it is a very small facility & difficult sometimes, I'm sure, to care for everyone 's needs with a small staff. My mother has been there over 3 1/2 years &, all in all, we have been very happy with her care.